Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and... See more
Company replied
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have had a wonderful experience with…
We have had a wonderful experience with DFS in Plymouth and actually purchased our sofas in DFS Torquay. The staff were amazing in both stores and so knowledgeable. We felt like we were given all the relevant information about the sofas including all the cover and warranty but never felt pressured to purchase. What a great experience. Thank you
14 March 2026
Reply from DFS Furniture - Torquay
Good Morning Nicole,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Jordan
DFS Customer Support
Lovely friendly and helpful staff
13 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great Experience
I visited the store a couple of times whilst trying to make a decision on a sofa, all the staff were so lovely. Rachel and Darren were both extremely helpful and friendly and both made the purchase completely stress free. Everything about the finance and care of the sofa was explained to me so well, very happy with the service they provided.
10 March 2026
Reply from DFS Furniture - Torquay
Good morning Antonia,
We are really grateful for your kind words and for sharing your experience in our store with Rachel & Darren. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
We needed help in finding recliner chairs.
We needed help in allocating recliner chairs & a comfortable sofa amongst the many pieces of furniture displayed. Very helpful lady member of staff.
7 March 2026
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Making you feel welcome in the store…Today
Making you feel welcome in the store and although the store was busy they were helpful and even gave us a drink whilst we waited for their expert advice
7 March 2026
Reply from DFS Furniture - Torquay
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Knowledgeable staff with quality products
The staff, in particular Alison, who was extremely informative and knowledgeable about the products, and could advise on which sofas best suited our needs. She covered everything from couch diameters to insurance, maintenance and care of the product we selected.
6 March 2026
Reply from DFS Furniture - Torquay
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent sales service
Our sales person was very friendly, knowledgeable and enthusiastic. There was no pressure and felt relaxed.
6 March 2026
Reply from DFS Furniture - Torquay
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Online or Instore…
We had a look at the sofas online and then popped into the Torquay store where we met Lilly who was super helpful! She went through the different sofas we liked and helped us choose the one that would suit us the best! She was an excellent salesperson and made the whole experience of buying in person so much better than doing it online. Warm friendly atmosphere and staff that are helpful and not at all pushy! A lovely experience!
4 March 2026
Reply from DFS Furniture - Torquay
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great staff in store
Great staff in store, hot chocolate offered to my daughter, and lovely prompt and helpful delivery team. Knocked off one star because I felt the cleaning kit was overpriced.
21 February 2026
Reply from DFS Furniture - Torquay
Good afternoon Hollie,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service from Darren 👍👍
1 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The lady was welcoming
The lady was welcoming and happy to answer any questions raised.
27 February 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
A great experience
We had such a great experience choosing our new sofa. We showed Rachel a few options we had seen online, we explained to her what we both like and don't like and Rachel managed to help us find exactly what we needed which wasn't one we had considered before! We felt really listened to and Rachel really went above and beyond to help us find the perfect new sofa for our family.
28 February 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Wonderful service
Excellent service, very helpful and made the experience of purchasing the sofa I wanted quick and easy.
21 February 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
The staff member Lilly was great help &…
The staff member Lilly was great help & very professional.
Made deciding & buying our new sofa extra easy.
28 February 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.