Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sal... See more
Company replied
We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned... See more
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Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4k reviews
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Perfect service
Perfect service. Sofa was exactly what I wanted and was delivered very quickly. Delivery was great they put it where I needed it and assembled too.
24 March 2026
Reply from DFS Furniture - Torquay
Good Afternoon Sophie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
It was a calm and relaxing environment…
It was a calm and relaxing environment clean and staff very friendly
23 March 2026
Reply from DFS Furniture - Torquay
Hi there, thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at DFS. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team!
Kind Regards,
Vanessa
DFS Customer Support
Helpful sale assistant ,
I couldn't make up my mind which sofa I wanted , I was popped in store a few times before I made up my mind. The man was always very helpful,
The day I made my mind up, I didn't have a lot of time to ordered my sofa , but he was quickly and efficient at telling me what I needed to know and sorting out payment, really helpful even pointed out I could get a £170 rug for just £20 as they had a offer on .
Now just hopping the sofa that get delivered is the same showroom🤞
30 March 2026
Reply from DFS Furniture - Torquay
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very lovely store
Very lovely store, very lovely lady who helped us choose our sofa.. Sian.., she made us a yummy coffee and was very patient with our 6 year old son. Who kept butting in!
Sian also explained all the options of different materials and finance options
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Furniture
The staff was very friendly, helpful and polite. Nothing was too much trouble and the quality of the furniture was really good and quite reasonable too. I would definitely order from them again.
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Bridget,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Helpful staff with knowledge of the…
Helpful staff with knowledge of the furniture items
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Rita,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pleasant sofa shopping experience
The shop is nicely laid out with calming lighting. The staff gave us plenty of time to browse and make up our minds. When they were needed, they were helpful and informative. It made for a very pleasant sofa shopping experience.
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Mandy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Leyland DAF 😉 was brilliant
Leyland DAF 😉 was brilliant. So knowledgeable and through. Great to Del with ⭐️🌟⭐️🌟⭐️
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Loz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Thank you for the team at the Torquay…
Thank you for the team at the Torquay shop at The Willows - I think I spoke to all of you at some point during the buying process, which went seamlessly. The sofa set I purchased is very comfortable and of a high quality.
25 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very happy customer
Lots of choice in store which is always a good thing. Staff were friendly and extremely helpful. Excellent knowledge and could answer any questions we asked about the sofa we chose and also the insurance that we took out.
25 March 2026
Reply from DFS Furniture - Torquay
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Easy experience
Sold me what I wanted. While I got the usual upsell of extras they were not pushy when I declined.
22 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
No hard sell
Lilly was very helpful and patient whilst we tried several sofas before deciding which ones we wanted to purchase. Lilly was friendly and knowledgeable and able to answer our questions.
17 March 2026
Reply from DFS Furniture - Torquay
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff were professional and helpful …
Staff were professional and helpful will dad take old sofa away please advise
7 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a great experience buying our…
We had a great experience buying our first sofa, the lady billie we had helping was great, so accommodating and helped make our choice much easier
14 March 2026
Reply from DFS Furniture - Torquay
Good afternoon Imogen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We have had a wonderful experience with…
We have had a wonderful experience with DFS in Plymouth and actually purchased our sofas in DFS Torquay. The staff were amazing in both stores and so knowledgeable. We felt like we were given all the relevant information about the sofas including all the cover and warranty but never felt pressured to purchase. What a great experience. Thank you
14 March 2026
Reply from DFS Furniture - Torquay
Good Morning Nicole,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Jordan
DFS Customer Support
Lovely friendly and helpful staff
13 March 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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