Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sal... See more
Company replied
We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4k reviews
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Very helpful and informative staff.
Very helpful and informative staff.
Wide variety to choose from.
10 out of 10.
16 May 2026
Reply from DFS Furniture - Torquay
Good morning Andrew,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The staff in the Torquay store were…
The staff in the Torquay store were knowledgeable and gave great customer service. Particularly our sales person Darren, he really seemed to care thay we got the right furniture for our needs. Thank you, we will be back in the future.
15 May 2026
Reply from DFS Furniture - Torquay
Good morning Kimberley,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very friendly and asked if we needed…
Very friendly and asked if we needed help and we said we were just looking at the moment. Kept interacting with us but not pushy.
15 May 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
It was very good
It was very good. The staff were very helpful and nice. The service was excellent and the furniture choice amazing.
15 May 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The assistant Lily was excellent in…
The assistant Lily was excellent in explaining the whole process from looking around the showroom to the final sale se explain everything thoroughly and was very pleasant and professional to deal with.
14 May 2026
Reply from DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Went into DFS Torquay
Went into DFS Torquay, knew what we wanted and within 30 minutes order was placed after member of staff showed us all details of furniture we picked.
Excellent service so well done to Lilly and Darren for their help.
14 May 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lilly and Darren.
Kind Regards,
Jordan
DFS Customer Support
Fantastic service and very special…
Fantastic service and very special thank you to Michael with all his help yesterday if it wasn’t for him we wouldn’t have come back today
14 May 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very polite
Staff were very polite, helpful and informative. They were not pushy or tried to pressure us in any way. A very good experience.
13 May 2026
Reply from DFS Furniture - Torquay
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Really great staff
Really great staff, no pressure selling, just plenty of time for us to decide which one we needed
2 May 2026
Reply from DFS Furniture - Torquay
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
A warm welcome in store
A warm welcome in store. Great advice without any pushy sales techniques.
The young lady that helped us could not have done more to assist.
A very pleasant shopping experience that you don’t find now in many places.
10 May 2026
Reply from DFS Furniture - Torquay
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Positive experience
Positive experience. Attentive staff member Alison was very friendly and knowledgeable. Everything was very straightforward.
8 May 2026
Reply from DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Good morning Rebecca,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
A great company, knowledgeable, kind staff
We were very welcomed, there is no hard selling, the experience is totally about what your needs are for your furniture.. we were supported by Lily, she has expert knowledge , she was super patient with us and we were very comfortable and happy with the whole experience. Five stars for Lily and five stars for a great company.. we have had many pieces of furniture from DFS including garden furniture which has all been strong and long lasting. With grateful thanks….
6 May 2026
Unprompted review
Reply from DFS Furniture - Torquay
Good morning Tina,
We're really grateful you shared this amazing 5* review. We are glad to hear that Lily helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
The salesperson was knowledgeable
The salesperson, Lily, was pleasant friendlyand not at all pushy. She was knowledgeable and answered all our questions well. Our shopping experience today was excellent.
5 May 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Lily met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
This is about purchasing our sofas not…
This is about purchasing our sofas not delivery when it happens or aftersales service, if it's unfortunately needed. However, saying that the sales staff when we went to look at their stock were helpful and informative. The staff member that actually dealt with us when we went to buy the sofas was extremely professional, helpful and never rushed us at all.
24 April 2026
Reply from DFS Furniture - Torquay
Thank you for sharing your 5* review and for our drivers meeting your expectations! We hope you love your new furniture
Kind Regards,
Vanessa
DFS Customer Support
Excellent service could not have been…
Excellent service could not have been any better
Also prices were good as saved money on double units.!
1 May 2026
Reply from DFS Furniture - Torquay
Good afternoon Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
The delivery was prompt earlier than expected. Sofa high quality. The delivery men assembled and arranged sofa as expected and were very polite and professional. A top quality service Thank you
6 March 2026
Reply from DFS Furniture - Torquay
Good afternoon Denise,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Good afternoon Janet,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Alison was very professional and…
Alison was very professional and helpful. She explained and informed on all aspects of the purchase.
26 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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