DFS Furniture - Truro Reviews 

Lovely friendly staff and very welcoming store. Steve the Salesman was very knowledgeable and gave me all the information in a detailed professional manner.

Overall it was a great experience. However there was one thing that let the experience down. The sales lady got up at one point and started to go over to a couple that walked in the door and left me on the sofa.
As a customer service trainer you should give your sole attention to the person you are dealing with and not leave them .

Steve the assistant in Truro was so helpful and knowledgeable.

No hard sell - just excellent customer service. Steve was very helpful and was able to answer all my queries.

Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to make the order. However, we decided to do this in person. Tristan took us through the purchase process and explain the various options available including the interest free purchase details advising the costs for each period from 6 months to 48 months. Tristan also gave us information on caring for the product.

We were acknowledged on entering the store always a positive first step. Having looked around we chose the chairs we liked and we're dealt with by Alana a lovely young woman with pleasant personality who had a great product knowledge.She answered all our questions,advised us about insurance cover,which we took out. We were given a cup of coffee, at no time were we put under any pressure to buy.A pleasant experience from start to finish.Alana was excellent.we would have no hesitation in recommending this store to anyone.

Dan was brilliant. We asked for help with a sofa bed. He was fantastic asked a few questions and took to exactly what we were needing.
Very patient and kind but also very informative.
Thankyou Dan

Very helpful but not pushy.

Tristan was very friendly, helpful and knowledgeable about the products. No pushy sales tactics were used

Mariangela at Truro DFS was so helpful throughout the entire process. Thank you.

Plenty of choice friendly staff. Dan from Truro was very good at explaining everything to us and very pleasant

Dan was fab, made the process clear and easy.

Dan was friendly and took time to answer all our question.

Not pushy let us walk around and view the showroom but was there when we needed it

Dan in the Truro branch was absolutely amazing with helping us purchase our first sofa!!

Excellent customer service and a smooth sailing experience!!

Thankyou!!

Couldn't fault the service from start to finish, we felt looked after from the moment we walked in. Great customer service 5 stars. Staff were attentive and easy to talk too with no hard sail patter.

From the moment I was greeted, by Trystan, I was made to feel welcome. At no time did I feel pressurised but I was left to view the furniture in my own time, knowing there was helpful, friendly advice available to me, if I needed it.
When the time came, the advice I was given was well explained and given with, what I felt, was my best interests at heart - not given to make a quick sale, or one that wouldn't have suited my requirements. My whole shopping experience was a pleasure.

Trystan, our advisor, is a very approachable, friendly, polite & informative representative, without being ‘pushy’. He clearly has good knowledge of the product & services, he was reassuring with the answers he provided to the questions we had. He is an excellent Sales Representative & a credit to your company.

Went into my local DFS store and was helped by Trystan both times. He was very happy to help me and provided me with all the information I required prior to my purchase. Extremely good customer service and would highly recommend both the store and staff to any prospective buyers.