We had excellent service from Alana, a friendly smile as soon as we walked into the store , very welcoming . We had a good look round the store and then Alana gave us good advice about the sofa we wan... See more
Company replied
Location
Switch locationChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
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See what reviewers are saying
Our sofa buying experience was excellent from start to finish. The staff at Truro were very informative and helpful. The service was extremely thorough without feeling under pressure. We visited t... See more
Company replied
We went in asking about the Mia sofa, when they didnt have it in, they showed a sofa of similar firmness, which we didnt like. We then looked at the Euphoria for the colour we wanted, and thisnis the... See more
Company replied
The place was quiet, well-lit and nicely laid out. All the staff were really friendly, approachable and, most importantly, not pushy at all. Dan was the staff member who helped me, and he w... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom
- 0333 999 9508
4.9
Excellent
3k reviews
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Good service given by Toby seem to know…
Good service given by Toby seem to know what was talking about
28 July 2026
Reply from DFS Furniture - Truro
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A pleasant experience
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at ease in his company. We would certainly be happy purchasing from DFS in the future.
28 July 2026
Reply from DFS Furniture - Truro
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tristan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Super service
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the purchase. Everyone in DFS Truro that we met gave us excellent service and we would go there again to buy furniture.
26 July 2026
Reply from DFS Furniture - Truro
Hello Olivia,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Teresa helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely friendly staff and very…
Lovely friendly staff and very welcoming store. Steve the Salesman was very knowledgeable and gave me all the information in a detailed professional manner.
26 July 2026
Reply from DFS Furniture - Truro
Good Afternoon,
We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Overall it was a great experience
Overall it was a great experience. However there was one thing that let the experience down. The sales lady got up at one point and started to go over to a couple that walked in the door and left me on the sofa.
As a customer service trainer you should give your sole attention to the person you are dealing with and not leave them .
25 July 2026
Reply from DFS Furniture - Truro
Good Morning,
Thank you for taking the time to share your feedback with others. I am very sorry to hear of your initial experience, please do be assured this feedback will be passed on. We cannot wait to deliver your furniture.
Kind regards,
Jordan
DFS Customer Care
The lady was very helpful
18 July 2026
Reply from DFS Furniture - Truro
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Steve the assistant in Truro was so…
Steve the assistant in Truro was so helpful and knowledgeable.
25 July 2026
Reply from DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hard sell - just excellent customer service
No hard sell - just excellent customer service. Steve was very helpful and was able to answer all my queries.
24 July 2026
Reply from DFS Furniture - Truro
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Steve.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by both Toby…
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to make the order. However, we decided to do this in person. Tristan took us through the purchase process and explain the various options available including the interest free purchase details advising the costs for each period from 6 months to 48 months. Tristan also gave us information on caring for the product.
24 July 2026
Reply from DFS Furniture - Truro
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Toby and Tristan.
Kind Regards,
Jordan
DFS Customer Support
First class service
We were acknowledged on entering the store always a positive first step. Having looked around we chose the chairs we liked and we're dealt with by Alana a lovely young woman with pleasant personality who had a great product knowledge.She answered all our questions,advised us about insurance cover,which we took out. We were given a cup of coffee, at no time were we put under any pressure to buy.A pleasant experience from start to finish.Alana was excellent.we would have no hesitation in recommending this store to anyone.
22 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
Dan was brilliant. We asked for help with a sofa bed. He was fantastic asked a few questions and took to exactly what we were needing.
Very patient and kind but also very informative.
Thankyou Dan
21 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Truro
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Tristan was very friendly
Tristan was very friendly, helpful and knowledgeable about the products. No pushy sales tactics were used
18 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Mariangela at Truro DFS was so helpful…
Mariangela at Truro DFS was so helpful throughout the entire process. Thank you.
18 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Plenty of choice friendly staff
Plenty of choice friendly staff. Dan from Truro was very good at explaining everything to us and very pleasant
15 July 2026
Reply from DFS Furniture - Truro
Hello Sandra,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Hello Mrs Gamble,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dan was friendly and took time to…
Dan was friendly and took time to answer all our question.
13 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Not pushy let us walk around and view…
Not pushy let us walk around and view the showroom but was there when we needed it
2 July 2026
Reply from DFS Furniture - Truro
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Dan in the Truro branch was absolutely…
Dan in the Truro branch was absolutely amazing with helping us purchase our first sofa!!
Excellent customer service and a smooth sailing experience!!
Thankyou!!
12 July 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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