DFS Furniture - Truro Reviews 

3,214
TrustScore 5 out of 5

4.9

Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB


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Rated 5 out of 5 stars

We had excellent service from Alana, a friendly smile as soon as we walked into the store , very welcoming . We had a good look round the store and then Alana gave us good advice about the sofa we wan... See more

Rated 5 out of 5 stars

Our sofa buying experience was excellent from start to finish. The staff at Truro were very informative and helpful. The service was extremely thorough without feeling under pressure. We visited t... See more

Company replied

Rated 5 out of 5 stars

The place was quiet, well-lit and nicely laid out. All the staff were really friendly, approachable and, most importantly, not pushy at all. Dan was the staff member who helped me, and he w... See more

Company replied

Rated 5 out of 5 stars

We went in asking about the Mia sofa, when they didnt have it in, they showed a sofa of similar firmness, which we didnt like. We then looked at the Euphoria for the colour we wanted, and thisnis the... See more

Company replied


Company details

  1. #14 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 242 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom

  • 0333 999 9508

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,214)

96,596 reviews in the last 12 months

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Rated 5 out of 5 stars

Great store, lots of choice and friendly informed staff.

This was our second visit to the Truro store, this time to purchase. We found the sales associate Toby to be very helpful and informed, not pushy just helpful and being a good saleperson, he was honest about sizing so help us choose a good option.
Store was nicely busy and we found all the sale people to be friendly and helpful.

9 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Dan was incredible

Dan was incredible, super helpful and very knowledgeable. 5 stars all the way

7 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello Adrian,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The sale guy Dan was great answering…

The sale guy Dan was great answering all my questions no pressure sale a great asset to you company

7 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dan.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff

Friendly approachable staff. Helpful in assisting in the purchase of the right sofa.

2 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

I would like to say thank you to…Tyrstan

I would like to say thank you to Trystan who helped me find a sofa yesterday? I've had a nightmare trying to find one, and he was brilliant. Very knowledgeable, very professional, and we also had a laugh, which is what I like after my experience yesterday , I will definitely be coming back to three milestone turo store.😀😀

4 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely seamless sales experience

Lovely seamless sales experience. Nat knew all her stuff and lead me threw the sale with ease.

3 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello Cathy,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Happy…

Dan was great at explaining everything regarding the sofa and the payment options and the measurements and was very professional yet friendly. Would definitely recommend!

30 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Wonderful

The staff at threemilestone dfs were amazing! So helpful, and the sofas themselves were lovely. Really high quality and nicely finished. We are very happy with the service we received and would definitely recommend dfs to friends and family!

30 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Dan was really helpful and efficient

Dan was really helpful and efficient: a delight to deal with.

1 July 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Teresa was very helpful and informative…

Teresa was very helpful and informative about the sofa we wanted. Made us feel at home and that the choice we made was good for our needs. Would highly recommend talking to teresa if you use the Truro branch as she certainly knows the products she is selling and personally offers to do the leg work for a smooth transition from buying to delivering to the house. Customer service was impeccable.

28 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello, thank you so much for your review. We are so happy to hear this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Nice staff

Nice staff, friendly and knowledgeable

28 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Mancave sofa

Staff excellent. Product what we were looking for.

27 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick service

Quick service, no fuss

27 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lovely maria is hopefully sorting…

The lovely maria is hopefully sorting our sofa out for us tomorrow, she was incredible. We couldn’t recommend her more at the Truro store. We are excited for our sofas, Love Rosie & Bailey

26 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Maria.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service from Stephen today in…

Excellent service from Stephen today in helping us find our next sofa. Highly recommend the team at truro

25 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Good Afternoon,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Stephen.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Theresa, Truro Dfs

Theresa, advise and knowledge of products excellent.

22 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good range if furniture

Good range if furniture
Staff attentive and efficient

13 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Found what I wanted and the assistant…

Found what I wanted and the assistant was very cheery and helpful. Will always use DFS because as of now we have never been disappointed.

19 June 2026
DFS Furniture - Truro logo

Reply from DFS Furniture - Truro

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

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