Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more
Company replied
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We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more
Company replied
The salesman, Troy, was very succinct in supplying all information about the product and services supplied and making sure we were completely happy before continuing with our purchase. He did not rus... See more
Company replied
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... See more
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Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5k reviews
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The sales team were very helpful
The sales team were very helpful - they were not pushy but answered my questions in a straightforward manner. I liked the fact that when we returned for a second time in the afternoon, the young man allowed the first person we saw in the morning to close the sale. I also liked the set up of the furniture we went to view as it led to us buying one of their armchairs. We could see how well it all went together. Altogether, a pleasant couple of visits and successful outcome.
29 August 2026
Reply from DFS Furniture - Waterlooville
Hello Lara,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service and choice
29 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very happy
The salesperson in store was so lovely and patient. She really took her time to make sure we got what we needed for our house move. The financng options were very helpful and the overall customer service was great.
22 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service with very knowledgeable and charming sales team
29 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Wasnt pressured as you entered the shop…
Wasnt pressured as you entered the shop .just mad you feel welcome and gave us advice
25 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
friendly staff and helpful all round
29 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We were met by Steve but not straight…
We were met by Steve but not straight away as what normally happens but he was friendly helpful and knowledgeable by guiding us to see the furniture we were after as it wasn’t at the branch we visited so went to Hedge End to try out the one we were after and returned to see him but unfortunately he was busy so Toby helped us with our purchase and put no pressure on us with what we wanted so 10 out of 10 to both of them.
26 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Kieran Moorhead
Kieran Moorhead, DFS Waterlooville. He is a credit to the company.
From the moment I entered the store, he took the time to understand exactly what I needed and walked me through the store layout, my options and the buying process with patience and professionalism. He explained everything clearly, never made me feel pressured and made the whole buying experience effortless. He even made me a mean decaf coffee!
27 August 2026
Unprompted review
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kieran.
Kind regards,
Lia
DFS Customer Support
Kieran Moorhead
Kieran Moorhead, DFS Waterlooville.
He is a credit to the company.
From the moment I entered the store, he took the time to understand exactly what I needed and walked me through the store layout, my options and the buying process with patience and professionalism. He explained everything clearly, never made me feel pressured and made the whole buying experience effortless. He even made me a mean decaf coffee!
27 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent staff
Excellent staff, well mannered very polite very knowledgeable of the products that they were selling
27 August 2026
Reply from DFS Furniture - Waterlooville
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service!
Went to buy a sofa from DFS and was really impressed with the service received. No hard sales push, took time to explain options and talked us through the sofas we like before agreeing on the one we liked the most. Great service with special mention to Kieran and Reece who were a pleasure to deal with.
25 August 2026
Reply from DFS Furniture - Waterlooville
Hello Martyn,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Troy was very thorough with telling us…
Troy was very thorough with telling us all the information we needed to check we had the right sofa for us
26 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Troy.
Kind Regards,
Jordan
DFS Customer Support
Happy Customer
Steve was brilliant showed us all types of sofas we might like. Explained everything in detail.
Order placed.
26 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Our salesman Stephen
Our salesman Stephen, was very knowledgeable and useful. He helped us get exactly what we wanted without being pushy, just helpful.
25 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Salesman was very informative and took…
Salesman was very informative and took time to explain everything we needed to know
25 August 2026
Reply from DFS Furniture - Waterlooville
Hello Paul,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were friendly and helpful very…
Staff were friendly and helpful very understanding and patient Rhys was so good
25 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Steve from the Waterlooville branch …
Steve from the Waterlooville branch was first class and very helpful without pressurising any sales. Everything clearly explained and at all times professional and friendly.
24 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The person who helped us
The person who helped us, Miles, was very clear and explained eveything as succinctly as he could
24 August 2026
Reply from DFS Furniture - Waterlooville
Hello Barbara,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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