Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more
Company replied
The salesman, Troy, was very succinct in supplying all information about the product and services supplied and making sure we were completely happy before continuing with our purchase. He did not rus... See more
Company replied
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff took us through all…
Very helpful staff took us through all the options without ever putting on pressure to buy.
24 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Attention to detail from staff and…
Attention to detail from staff and space to browse without pressure.
24 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great team in Waterlooville…
Great sales team in Waterlooville store, really listened and understood that i knew what i wanted. No sales pitches.
Only small issues:
* A little slow on order due to a discount i had been given online, however the store honoured it which took a day.
* Unfortunately the 2 items cam e on 2 different days due to different sources and the table was delayed due to courier issues on the day and a different company delivered the itmes who were not experienced with moving furniture..
* i also had to call a DFS technician as the delivery lads had missed 2 or 3 plugs which were tucked up inside the frame -
However, all staff i have dealt with at every stage were friendly and professional throughout. The technician did a very thorough job of checking all issues i had, and arrangng the visit was quick, easy and they turned up on time etc. Without the little issues it would be 5*.
10 July 2026
Unprompted review
Reply from DFS Furniture - Waterlooville
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Brilliant shopping experience
James gave excellant service. Wasn't pushy, was professional, kind, patient and everything we needed when buying a sofa. Would shop there again
22 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The staff were really helpful
The staff were really helpful, friendly and not too forceful. Helped pick out the ideal sofa for us, and it was a pleasant visit to the store too.
21 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine E
DFS Central Customer Support
Good customer service
Experienced helpful staff, they let us browse without pressurising.
We have purchased furniture from DFS multiple times before
21 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The salesperson Troy was very helpful…
The salesperson Troy was very helpful and knowledgeable of the product. He wasn’t pushy and helped us choose the right product and aftercare service.
15 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Troy.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful
Staff were very helpful, without being pushy, allowed you to look around without pressure.
Very explainatry when taking order. Olly and Christina were especially very helpfull.
20 August 2026
Reply from DFS Furniture - Waterlooville
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Olly and Christina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I was a pleasant experience and a warm…
I was a pleasant experience and a warm welcome explained the information very well very friendly person
20 August 2026
Reply from DFS Furniture - Waterlooville
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The person who was helping me was very…
The person who was helping me was very informative and made sure to answer all my questions. He was very thorough and explained all the paperwork in detail.
19 August 2026
Reply from DFS Furniture - Waterlooville
Hello Liam,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
I had a brilliant experience at dfs
I had a brilliant experience at dfs thanks to the member of staff who really stood out. He was laid‑back, friendly, and made the whole visit feel easy from start to finish. There was no pressure at all, he let me browse in my own time but was right there when I needed advice or had questions.
He knew the add on products well and explained things clearly without trying to push me towards anything. His calm approach made the whole process feel comfortable and enjoyable, and it genuinely felt like he wanted me to find the right colour and style sofa rather than just make a sale.
18 August 2026
Reply from DFS Furniture - Waterlooville
Hello Vicky,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello James,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service and explained everything…
Great service and explained everything so well really enjoyable visit
11 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.