DFS Furniture - Watford Reviews 

3,791
TrustScore 5 out of 5

4.9

Lower High Street, Unit B, WD17 2JZ Watford, GB


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Rated 5 out of 5 stars

We have been to your Watford store a few times, every visit we were offered help and information but never followed around or made to feel uncomfortable. At other store (not DFS) we were almost stalke... See more

Company replied

Rated 5 out of 5 stars

Today we met Edmond who unlike other shops simply said hello and allowed us time before we requested assistance. We hate having sales people hound you so our experience was relaxed and not... See more

Company replied

Rated 5 out of 5 stars

The service was excellent! We were helped by Ed who was fantastic; approachable, friendly, he listened to what we needed and really helped us pick the right furniture. He really valued us as people an... See more

Company replied

Rated 5 out of 5 stars

All in all a great experience at DFS Watford, my partner and I arrived at the site and had a look around for around 30 minutes, there was no pressure from any of the staff while we were looking. When... See more

Company replied


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 243 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom

  • 0333 999 9806

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(3,791)

100,319 reviews in the last 12 months

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Rated 5 out of 5 stars

very impressed with the salesman.

The salesman was very pleasant.
His knowledge of the product we decided to perches was very good and gets a 10 out of 10 from me.

1 June 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Go find Mo!

We recently visited DFS and were assisted by Mo, who provided impeccable service from start to finish. He went above and beyond to help us find exactly what we were looking for and made the whole experience stress-free.

We had a fair amount of chaos with our children during the visit, but Mo remained professional, patient, and friendly throughout. Nothing was too much trouble, and he took the time to answer all our questions without making us feel rushed.

His excellent customer service made a real difference to our experience, and we left feeling confident in our purchase. Thank you, Mo, for all your help. We had a great experience thanks to you.

31 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service

I received excellent customer service. The employees that helped us was very helpful in helping make our decision in which sofa to buy even after the store had technically closed. We ended up making the purchase and leaving extremely satisfied!

24 May 2026
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Reply from DFS Furniture - Watford

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Wonderful customer service!

Wonderful customer service!

I was actually going to purchase sofa from the shop across the road however, sales rep of DFS was excellent and easily convinced me to make a purchase from them..

31 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The whole process was really smooth

The whole process was really smooth, staff were really approachable and friendly. Explained everything about the sofa in terms of materials and how to make the use of it. Happy with the purchase

30 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Outstanding service

Amazing service! The staff at Watford DFS are honestly fantastic. I had such a lovely experience. They made us feel every comfortable, even offered water/coffee! The lovely lady who helped us, Kalpa, is truly such a valuable asset to the company. She gave us all the right advice and information that gave us clarity on the sofa we wanted to buy. Her level of professionalism and knowledge is commendable. Would definitely recommend coming here!

30 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lady who served us was really…

The lady who served us was really helpful and clear on how we can make the sofa we picked fit our room, and was clear on timelines and access needed for delivery. She made our purchase straightforward.

30 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great staff member no pressure selling…

Great staff member no pressure selling v.friendly & knowledgeable made the purchase v.easy

29 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Keith,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We bought our sofa and Daniel was…

We bought our sofa and Daniel was amazing at providing best advice and helping us select a suitable sofa. We made purchase because he was very nice. Thank you

28 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Sajida,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

10 out of 10

Customer service was good

28 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

Review

The salesman was fine professional and helpful throughout the process on the day
Await further contacts removal clearance etc and updates on orders - sofas etc the carpet-rug delivered was left outside by the way yesterday!

19 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good experience everything was…

Very good experience everything was explained clearly

26 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Liz,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

George was excellent

George was excellent. Really friendly, very knowledgeable and made everything very simple for us to order exactly what we needed. Highly recommend going to see him!

25 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Steve,

Thanks for your lovely feedback, we’re glad to hear George met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Dfs experience

My wife and I went to buy a bed and the guy that served us couldn’t have been more helpful from start to finish explaining everything as he went along. First Class top-notch would highly recommend it well done People.

24 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Mark,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I went to DFS in Watford and had great…

I went to DFS in Watford and had great service whilst selecting my sofa. The sales lady (embarrassingly I forgot her name starting with N) was very informative and gave me confidence the sofa I ordered is modular and will fit in my house. 5 to 6 week delivery is great too and a factor in selecting DFS who make my sofa in the UK Finance option is a bonus when selecting a sofa. I would certainly recommend DFS.

23 May 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

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