The young man who served me was very knowledgeable about all the products available, extremely polite & helpful. Great experience all round. Thank you
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Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
We had such a wonderful experience, Andy was super knowledgable and helped us get the sofa we wanted by tailoring the sofa to our specific requirements. Really helpful and explained everything clearly... See more
Company replied
Good customer service. Andrew remembered us from our last visit and did all he could to ensure that we had the choice of options we required
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4k reviews
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The sales guy was very helpful and…
The sales guy was very helpful and knowledgeable. Let us browse after explaining whereabouts in the store the chairs were placed that we wanted to try out. Then once we decided the whole process was very smooth. Advised us on extra products which we decided to get. Very pleasant experience.
10 May 2026
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really happy with my experience today
Really happy with my experience today. The team at the York store were brilliant, very informative, had answers for all my installation and delivery questions and were friendly too.
9 May 2026
Reply from DFS Furniture - York
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sofa dfs York
I liked that I could get approved for credit and then come in to store to physically see the sofas and then you could just pull up my application without me having to go through it all again
29 April 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Thanks thanks
6 May 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly , helpful , informative
Great advice in store from the boys, great service . Andi was knowledgable and helpful , easy purchase , full marks from us :)
5 May 2026
Reply from DFS Furniture - York
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly knowledgeable service
Nice spacious store in York. Andrew was warm and welcoming. He offered assistance without being pushy, and was knowledgeable about care of the sofas.
5 May 2026
Reply from DFS Furniture - York
Good Afternoon,
We are really happy that Andrew met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
All really easy!
From start to finish the process was super easy. Delivered on a bank holiday, efficient and took all the rubbish. Really pleased, many thanks for a great service!
4 May 2026
Unprompted review
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very kind patient and helpful staff and…
Very kind patient and helpful staff and lovely sofa
4 May 2026
Reply from DFS Furniture - York
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Top notch customer service
The sales advisors listened to my needs, didn’t push me for a sale just shared their knowledge and helped me make the right decision. They were very warm and welcoming.
4 May 2026
Reply from DFS Furniture - York
Good morning Sophie,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We visited many furniture stores and as…
We visited many furniture stores and as soon as we walked in we were hit with the sales patter... Not at DFS, we got a friendly hello and were left to look around. When we were ready Andy was at hand to answer all our questions. Me and my wife are very different when it comes to furniture and what we like, Andy was fantastic explaining all the different options, styles and fabrics. Customer service was great, Cheers Andy
3 May 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sales service
Friendly, efficient service. We told them what we wanted and they made it happen. Great sales service, for which we were very happy.
2 May 2026
Reply from DFS Furniture - York
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
DFS - York
I came in to DFS - York today to purchase a sofa. I was helped by Andrew who was so helpful, he asked me if i had seen any online also showed me similar styles for comparison which was nice, extremely attentive to what i was looking for,really kind and patient also as really took the time to answer all my questions and he made sure i was happy with my decision. I was joined by my mum and gradma and he also included them in the conversations which was a nice touch.i am so happy with my new sofa and footstall its my dream sofa. I would highly recommend anyone to speak to Andrew and i will be recommending him to everyone i know. Thank you!
2 May 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and guided us to what we…
Very helpful and guided us to what we wanted very friendly and great coffee.
28 April 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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