Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
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See what reviewers are saying
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... See more
Company replied
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... See more
Company replied
Relaxed, no pressure sales Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and did... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4k reviews
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Very friendly and helpful staff
Very friendly and helpful staff, especially Stephanie. Gave us plenty of information, time and space to make our decision to buy a sofa and we are delighted with our choice.
15 May 2026
Reply from DFS Furniture - York
Good morning Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Good morning Christine,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Our rep was very helpful
Our rep was very helpful, couldn't have been more accommodating.
14 May 2026
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service. Explained everything to us about how to take care of our product.
7 May 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Top service
Excellent experience!! Staff were extremely helpful and smooth! No pushing or selling of extra’s!
Lady who severed us was super clued up and speedy!
13 May 2026
Reply from DFS Furniture - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The staff were great and the guy…
The staff were great and the guy getting us sorted with our sofa was really helpful and thorough.
13 May 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Good afternoon Laura,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Attentive and responsive staff
Attentive and responsive staff.
Gave us time and space to consider our options.
Personable, efficient and clear.
Had every detail at their finger tips.
Pleasure to do business with them.
😊👍
10 May 2026
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Barney was very helpful
10 May 2026
Reply from DFS Furniture - York
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Went to dfs today for a sofa
Went to dfs today for a sofa small budget £1500
The staff were helpful and for me no added to sell
Overall experience amazing
10 May 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Sales representative
Excellent Sales representative! Very friendly and informative. Went through everything with us :).
10 May 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
When I first approached staff I wasn’t…
When I first approached staff I wasn’t sure they were interested in serving me, just a feeling I had. I sat and checked a few things as I knew the items I wanted, then I was approached by Andy (York branch). He was friendly and very helpful, he helped me finally decide on the exact items I liked. Showed me similar products and even showed me the sofas I was interested in on a big screen, This made it easier to decide. I then ordered my pieces, thanks Andy
10 May 2026
Reply from DFS Furniture - York
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales guy was very helpful and…
The sales guy was very helpful and knowledgeable. Let us browse after explaining whereabouts in the store the chairs were placed that we wanted to try out. Then once we decided the whole process was very smooth. Advised us on extra products which we decided to get. Very pleasant experience.
10 May 2026
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really happy with my experience today
Really happy with my experience today. The team at the York store were brilliant, very informative, had answers for all my installation and delivery questions and were friendly too.
9 May 2026
Reply from DFS Furniture - York
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sofa dfs York
I liked that I could get approved for credit and then come in to store to physically see the sofas and then you could just pull up my application without me having to go through it all again
29 April 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Thanks thanks
6 May 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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