Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... See more
Company replied
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... See more
Company replied
Relaxed, no pressure sales Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and did... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and professional service!
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
There was a wide selection of furniture…
There was a wide selection of furniture and the showroom was very relaxed with a nice atmosphere. The assistant who served me was both polite and informative but not intrusive on my first visit. This time when I returned I saw him again and he could not have been more helpful and accommodating, offering tea or coffee and offered to get the manager to serve me as he was with another customer for quite a while. All in all my experience was very very good.
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service, good choice, price point very good.
Staff member very patient and helpful.
22 June 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
bought a power plus recliner today …
bought a power plus recliner today ,was seen by Andy who explained everything we needed to know at Clifton moor york he seemed really experienced, I would recommend dfs to anyone.
22 June 2026
Unprompted review
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sofa bed purchase
We asked Andrew for some information on sofa beds.
Andrew showed us the stock in store, moved furniture to pull out the bed.
Went through all the information required on a purchase in detail.
21 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful not pushy
Andrew at the York store was very helpful. Looking forward to receiving my new sofa.
20 June 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic staff they know what they are…
Fantastic staff they know what they are talking about had a lovely lady called Emily
13 June 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The girl who helped was polite and…
The girl who helped was polite and explai ed everything to me which made it a good experience
19 June 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helpful and polite staff
Helpful and polite staff, efficient service and friendly advice, very happy with the experience.
17 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent friendly and helpful customer service
The store held a wide range of furniture for viewing and trying out. The friendly and helpful customer service was excellent. I was offered a coffee whilst the staff member talked with me about my chosen sofa and I was given time and help to ensure that my order was correct, and that I understood the delivery and aftercare procedures.
16 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience at the DFS…
I had a wonderful experience at the DFS store. The lady who assisted us was extremely helpful, attentive, and knowledgeable. She took the time to clearly explain both the service and the products, making the whole shopping experience smooth and enjoyable.
16 June 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Relaxed, informative and a pleasant experience
Relaxed, no pressure sales
Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and didn't feel pressured at any point. The process was explained in depth along with other peripheral stuff like care plan etc. The finance options were carefully explained and the approval came through quickly, allowing us to leave the store safe in the knowledge that we had completed everything.
13 June 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Really helpful and friendly service
Really helpful and friendly service, buying a sofa can be a stressful task but the staff at dfs York made it simple and relaxing, everything was clear and communication was great as well as ensuring all information was correct so we know exactly what we was getting. Burnabus I believe his name was, was brilliant and so friendly
13 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service, informative and very helpful from start to finish. Professional and diligent sales staff.
12 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - York
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Our experience was great see quickly…
Our experience was great see quickly told everything we needed to know and answered any questions we had,
12 June 2026
Reply from DFS Furniture - York
Hello Craig,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.