DHL Reviews 

I ordered an item from Amazon and that was supposed to be delivered today. Tracking stated it was out for delivery. I wondered why it did not arrive, then I noticed it was shipped by DHL shipping, Then I knew it would be late & delivered to the wrong address. That happens every time they make a delivery. DHL is the worse most unreliable shipping company in the country.

We ordered several products from Apple and keep getting texts that DHL says they tried to deliver to our business. Yet, we have three surveillance cameras that record 24/7 video and no delivery attempt! I had an employee wait till after 9 pm as DHL's last text said they tried to deliver after 8 pm on the previous day. Then we remembered to check the video, and there was NO attempt to deliver! This is frustrating as the contents are over $10,000 in computers we purchased. DHL is a joke. This has been going on for days. I am shocked Apple would use such a sub-par shipping service.

This is utter bullsh** . i had corriers from INDIA twice , both the corriers where delivered to another location .
thic corrier service is utter bullsh** and the delivery drivers are those who dont even dont know how to read and write .

DHL US is terrible..In customer service support,they have VERY RUDE AND UNPROFESSIONAL STAFFS...Even if your items are worth a million dollars they don't care...
DHL US, don't care about the urgency of your items but will ensure they collect the exact amount for delivery and deliver whenever!!!
If ever you are sending any item...Dont ever consent to delivery without signature...

I would give zero stars if I could. The worst delivery company ever. Worthless app. Finally got through to live agent on customer service. Delivery first delayed, then on hold. Agent requested that I agree to check off release of DHL from liability for damage or theft due to my request for change of delivery instructions. I MADE NO CHANGE TO DELIVERY INSTRUCTIONS!!! I refused and the agent immediately backed down. Either a scam to cover up damage or a complete clown show. Meanwhile, still waiting for a delivery date.

I honestly don’t know why anyone would choose DHL as a shipping partner. The tracking information is jgarbage, the shipping time to customers is extremely slow and they do not communicate. Cheap is not always a good idea.

This company is broken. No response to multiple emails. impenetrable digitized ‘customer service’ tools. The chat was so useless it was almost funny. I should have taken a screen shot. When I finally did get to a human, he demanded to know who gave me the number (it was from my 3rd attempt at the chat) and told me I had the wrong department. ‘What do you expect me to do, I don’t know any of those people’. He gave me another email address which I added to the four that were already not responding, and re sent a request to simply respond. Nothing. My shipment sits in their Miami warehouse, having missed a consolidation for the Caribbean. My, and my freight forwarders’ multiple emails remain unanswered. Who pays for the extra costs? I suppose I should be happy to simply get my stuff safely out of DHL’s hands. This remains to be seen, and I’m concerned. Wish me luck. Nobody needs this hassle.

For 1 week they kept telling us we will get back to you within a few hours. Shipment has been sitting in their warehouse for 10 days and still hasn't been delivered.

I wish i can give them 0 review pathetic service i have ever gone through when i track my parcel it always say arrived at this destination and when i call them they say its not their yet then who the heck they updating over there,such an headache. I dont know why they give estimate time if it takes week later than that i told them this parcel is timely sensitive they gave mệ estimate time and it never arrived .. i m so done with them never ever in my life trusting DHL . Worst company ever.

Paid for an expensive overnight delivery, then the driver came out of the blue, didn't ring the bell, didn't leave a note neither the package was left!
I offered to go to their warehouse to pick up the package, but they don't do that, so, now, they don't have another attempt until 24 more hours or the next option is 4 days!

Are you kidding me?

My package was late but I received a email stating I requested to change the date after chatting with a representative concerning my packing being on “hold”. Upon speaking with a representative I was told no worries you”ok have it Monday by end of day. No why did I receive a email stating I requested it to be changed which is a lie, it was delayed on DHL end. I’ve been waiting on my package all day!!! They wouldn’t even let me speak with a representative. Dont delay my package a lie and say I requested it!! Worst shipping company ever!!!!

I ordered checks from my bank and DHL left my checks in Georgia at a facility for two months instead of continuing the delivery to Florida. Having to have the bank reorder the checks. Totally unacceptable!

Irresponsible. They left my order at any house and said it was delivered to my address. I got in touch, because the order never arrived, and they said that it was delivered (IN ANOTHER HOUSE) and that they couldn't do anything. Huge irresponsibility, terrible professionals, I'm disappointed.

I SIGNED THE ONLINE NO CONTACT FORM AND TWICE THEY DID NOT LEAVE MY PACKAGE IN THE FRONT DOOR. THRY WERE SUPPOST TO SHOW UP THE NEXT DAY ON A FRIDAY AND NEVER SHOWED UP. I HATE HOW THESE PEOPLE WORK, ITS EXTREMELY UNPROFESSIONAL.

Eduardo Umberto is a RACIST WOMAN HATING representative.

The direspectful nature he needs to be FIRED

The purpose of a delivery date is for it to be delivered on that date. How do have the package just sitting in the same city it’s supposed to be delivered? That’s what I chose the express option for. It’s always something with DHL

I would have given no stars if I could. DHL is worthless. If you are placing an order from someone who uses DHL for delivery do not place the orders. You probably won’t ever see them. Also forget about customer support. I don’t think they know what that means.

Still can’t reach anybody at this place, they always say they are in a meeting call back in an hour , DHL is ridiculous

Made overseas purchase just prior to Christmas. My first experience with DHL. Overseas transit seemed fast enough, as did state to state transit. Problem(s) began with local delivery. After original email from DHL informing of pending delivery, I signed up for status updates using link they sent. "Out for delivery" status update first appeared 12/30/2022 @ 0924. As this item was a pricey one ($6000) I elected to stay home and wait for it. All day. No delivey no status updates. Tried to "Chat" with their computer but that almost never works with ANY company. Next tried their voice automated assistant, which gave me very little time to enter tracking no.
(Aprox 5 sec.) before informing me package was "Out for delivery" this was @ 10pm. Then connected me to customer service which was closed for the weekend. Started Googling to find options( since none were forthcoming from DHL itself, and found they are virtually nonexistent. Sat 12/31/2922, today, status updates began @ 0730 and have continued till present 4:30 pm. 31 hrs and counting waiting on this delivery which I can't even be certain of its exact whereabouts. I had to give a 1 star rating to write this review. Only time will tell if even that is deserved

Quite possibly the worst carrier service on the planet. Crappy updates, slow ship times, and customer service is all but non existent.