DHL Reviews 

I have been waiting for a package from Japan. It took 1 day to go from Tokyo to Cincinnati, and it has not moved since. It has been seating in their Cincinnati hub for 4 days already and it not moving. This is unacceptable especially since I paid their highest fee to get it in 4 days. I will never use DHL ever again.

Trustpilot you should get a another star with a negative behind it. This company is so horrible. I dont know why The Attorney General has not closed them down. I hated to give them one star. I have had a package sitting some were since November 16, 2022. With the same complaint. Always going to get delivered the next day. The package never comes. This company collected a Duty Tax Also. How can they collect government money then never deliver the package. My package was valued at over 1100.00 Dollars. 11-30-22 Tomorrow never comes. This was located in Missouri at Their Hazelwood location.

These delivery drivers are lazy, incompetent, and unreliable. DHL will provide a delivery date and time, and then the drivers will just call it a day near the end of their shift, and head back to the warehouse with undelivered packages, and then deliver them a day or two later, whenever they finally get around to it. This is after paying for “express service”. This company is a joke. Note all the 1 star reviews. Unfortunately there are no other available shippers for overseas.

My husband ordered a grill off eBay. It was supposed to be here ( AR) by Sept 28ish. We'll today is November 1st so not here. In investigating the order on eBay it was shipped though this company & Wes delivered to Brooklyn, NY it was even signed for by someone with another name. Customer service is HORRIBLE , no help. I couldn't talk to a real person & all they said was they couldn't find the order & we had to contact the seller. Even after I explained that it was sent from China & there was no contact info except a na.e that was only a bunch of random letters. The were not only unhelpful but rude. No One should ever use this company. Granted my husband should have looked & seen it was originating in China, but it was delivered & signed for to the WRONG state. NY is a long way from AR. It's like they delivered it next door & since it had to be signed for the delivery person should have seen it was the wrong addressed & a on the wrong side of the country. I wish I could give it a negative 5 but that was not an option.

I needed to get in touch with CS I wasn’t even able to write to them everything is answered by a computer and if you call them no one answers. They should think how unfriendly and extremely inefficient is this service.

DHL NEEDS TO GO! They are useless!

Ordered from the white company 8/9 and they ship my package out through DHL. Package ends up being lost and the company sends a replacement 9/6 expected to arrive in 3-5 days. Received the replacement today 9/20 and items inside are broken. The package was obviously handled very poorly.

When I inquire with DHL about the lost package they tell me I’ll have to contact the merchant about the issue. Like, what does the merchant have to do with anything after they hand over the responsibility to DHL? F you guys.

Extremely bad .No one should trust this company . Stuffs are polite speaking but a soy no help . We are forced to pay more than $900 as custom fee for a package cost 100 dollars hardly but important to us as the stuff wrote it is dutiable and my husband did not notice it .some stuffs even misbehaved with us . Never had an experience like it .

They never deliver when they say. Envelop seat in a location for 2 days and no updates in the tracking? How could this be. There is no one to move it forward and you have to wait until some body finds it. They sent my envelop to Jamaica instead of the US and nobody knew until I raised the claim. Not good and they are getting worse. Will change to FedEx. And they will run out of business if they don’t fix the logistics. And don’t blame on anyone but the bad management.

They lost my courier with important documents.

This is the worst company if you can call it a company that exists in the whole world, please do not send packages by mistake. The worst experience I have had with DHL, I sent a package out of the country and insured it with the highest amount they offer, after 2 months of the package not arriving, I return to the company located in Raleigh North Carolina, and according to me The person in charge of the care informs that the case of that package was closed because my family never showed up. Everything was a total lie and very suspicious, this same company charged my family member even more money supposedly for the time that they had the confiscated package. I called customer service requesting they return the package here to the United States and the answer was that unfortunately they could not do anything, finally after 4 months they decided to give me the package. I went to the manager of this office and he told me that he recommended that I go to my bank to get the money I had paid back. I feel that there is a lot of abuse by DHL with human beings and with their rights, I think that it should not operate in the market anymore. How sad. They are super decentralized and nobody answers you, the staff is trained just for what they want. This is an alert for all people DO NOT USE THESE SERVICES. I'm sorry I didn't check the reviews before this company will take my money.

Don’t ever send anything with this people. Awful customer service and too much delay.

This is the second time my package was not delivered by DHL - gone with the wind.No one responds to your emails or calls.Yesterday they said my package was signed for by an ineligible.No name was provided the worst part, the delivery address read Dallas Tx anywhere can be Dallas tx plus I stated my address correctly and completely yet they are bold enough to write it was to delivered to Dallas tx.Shame on you DHL, you guys have no morals or value, how is it that you are still operating?Don't you know people use their money to buy things that are being shipped through your miserable service?Why are you guys just lawless?You claim to deliver goods & services but all you ever really deliver are lies and imaginary packages!!!!

We switched to using UPS over DHL. In the past two years, DHL has lost two very important large package shipments from Hack Engineering in the UK to Beisan Systems LLC in Raleigh, NC. These are large heavy package and very important to our business. We are not able to manufacture these parts, only refurbish existing units which makes them even more important. DHL has not recovered the packages or made any compensations for their inability to perform the ONLY service they provide, shipping and delivery. It has been very disappointing and frustrating to the point where we have switched to using UPS exclusively for international shipping The latest lost package tracking number is AWB 7814576862 and we worked with multiple DHL recovery specialist to no avail.

If I could put 0 stars I would of ,they made out they attempted my parcel what was lies .no one tries to deliver my parcel today as I was home all morning .and even if they did they should of least left a card, I'm so angry that they can lie like this ,this item I was expecting today is for a wedding tomoorw .I've tried to contact DHL and its completely useless ,this driver obviously did foul play and its disgusting service.

So unprofessional the customer service I was talking to he was literally singing and can’t find my account number very rude

I shipped 8 boxes from the U.K. to the US with DHL and every single one arrived damaged. Some of the boxes were so damaged that items had fallen out even though we had used heavy duty boxes and generous amounts of tape to hold them together. I reached out to DHL to let them know about the damage as well as the poor experience I had with the delivery driver and while they claimed to have opened a case to look into it I have never heard back and when I contact them they tell me to keep waiting.

They are awful - literally the worst service I’ve ever had. Was meant to get travel docs on a specific day to allow me to travel home 2 days later from the US. Didn’t turn up, was closed all weekend and resulted in me missing flights and costing me money on another nights stay and new flights. Their customer service was useless, constant mixed messaging and couldn’t even give me any certainty despite their mistake. The complaints procedure is also a joke; you get an apology and a review but no repayment for the significant costs incurred or the stress / inconvenience as they take no responsibility for it. They really are a terrible terrible company.

DHL lost my package and marked the delivery completed. They won't do anything about it, neither will the manufacturer. 200 dollars of equipment lost to the ether. Very sad. Avoid this company.

DHL will spell death to any reputable company out there using their mailing services. This company is the worst I've used them three times and every single time they get my package for over 20 days with no tracking information and nothing but I don't know I don't know I don't know every time you contact him. Your item will sit in a hub and tell enough bulk items are collected just sent to USPS for mail out. Trust me when your item is 75 miles from your home and a hub and you got to wait 10 days to receive it that is not good customer service. That is what you would call delivering something on the cheap! So any reputable company trying to save a buck on delivering their product this company will be death to you because people will stop ordering your product! This isn't just a my opinion this is a fact one strike two strikes three strikes you're out DHL.