DHL Reviews 

I sent a Mobile Phone from Eu to the US and i did not insure it and the package was apparently stolen by one of the employees in the warehouse I will never again use them. Shame on you

It doesn’t even deserve 1 Star. They just don’t seem to care. Their tracking website doesn’t update, their live chat couldn’t give a crap to the point where the live chat representative that I was talking to just logged off. Pretty much a “ don’t care “ attitude. They just cost me $9000 because of their incompetence. DHL, UPS and FedEx are useless. I can’t wcrapait until Amazon can do what they do and put the whole lot of them out of business

I am truly disappointed and beyond dissatisfied with the delivery service for DHL. My son ordered an expensive pair of shoes for my birthday, and we received a text saying the package had been delivered, but the package never arrived to our doorstep! There was no picture to prove the driver left the package at our doorstep, just the GPS reading from the truck confirming the driver was at the correct building; however, there are several other tenants with different units in each building, and I've never had any isses with any other deliver service (that actually proves the package was delivered because they send you a picture) in the 8 years we've lived here. I sent a DHL customer inquiry ticket request to speak to someone about the missing package, but they closed the case because the GPS confirmed the driver arrived at the correct building. That is so NOT PROOF of delivery! So now, my son is out over $200 on a pair of shoes for his mother's birthday gift that she never received. Why ask for an address, if you are not going to pay close attention to the address and leave a damn picture of the doorstep of where the package was delivered because it damn sure was NOT the correct one! Always use the required signature for DHL deliveries or you will be sorry like we are!!!

Freakin' Terrible!

Worst shipping company in the USA. They routinely lose packages, tracking system is awful, take them 2 to 3 times as long for shipments to arrive no matter what shipping method you choose.

Example: It took almost two days for a package to go from California to Ohio. Not terrible BUT the city in Ohio is 20 miles from the destination and it took them more than a week to deliver it from there. Tracking said it was in transit the entire time, no updates at all until after it was delivered. So, 9 days to get an "expedited" package from California to a destination in Ohio.

DHL was awarded as the no. 1 service worker in the World. I wonder Why? My packacge arrived at Austin facility last October 18, 2021 and on that same day my package gone or lost. No proof of delivery and they don't even know who is the person or driver doing the delivery. They cannot provide any details or info of thier own employee. After 2 days they send the picture to prove that the parcel was delivered at my door but it's just a picture of door but no pictures of parcel. And so disappointing because the picture of the door they sent is not mine. There's something going on not right. Is this what they say DHL become no 1.. In what reason..! Number 1 in parcels lost and gone by the wind. We have to spread to the world about what is going on with DHL . Never let anybody be a victim too in losing thier parcels. Especially those parcels coming from the merchant outside US😪😒😪😒😪 DHL what happen to your service now. Where is the safety of our parcels. So angry about this now. Lets spread and share this guys Let the world know whats going on now. It is not safe anymore using DHL😬😬😬😬

Customer service does not exist in America for this Company. If you have a package that goes lost you will get a generic email for five days in a row and then they will quit looking for it as if they ever started. They must have a sideline making money off of the good that they steal. Extremely disappointed is an understatement -150 stars would be what I would write them.

If I could give '0' stars as a rating, I would. We used order a lot of items from the U.K. and have recently stopped because of DHL's consistently poor service, especially at their Cincinnati hub. Packages get lost there regularly during the 'customs clearance' phase. Reaching a competent human on the phone is difficult at best and when we have, the outcome has never been positive. We end up having to spend hours with the business (that sent the package via DHL) to get a refund for goods not received. We now refuse to order from any business that uses DHL.

My family sent a package from South East Asia to Dallas. It went through Hongkong - Cincinnati- Miami - Houston - Dallas. The package stop moving on the weekend. Once the package arrived in Dallas, they wanted me to update the address since now they said they can't send to PO BOX ( The DHL office in the sender city didn't say anything about sending to PO BOX)

I change the address to my home address and called the customer service asking if they could expedite the delivery. Since the package is already in Dallas. Instead of waiting another 3 days as they estimated. The DHL representative flat out denied my request without hearing my reason and blaming me for the problem with the address. It likes I was speaking to a poor trained employee who doesn't even conceal he hates his job. I asked to speak with his supervisor. He said his supervisor will call me back in 90 minutes. But they never called back.

Worst costumer service. Worst shipping company. I wish I could give zero star.

-0 if I could rate this company.. I paid approximately $70 for delivery service from the Dominican Republic to NYC.. my package only contained a college journal of 30 pages, which I had to submit online since I’m enrolled virtually. It’s been 2 weeks now, and no package.. I missed my deadline to submit. Needless to say, when I called for my package, they had the audacity to tell me, my envelop is currently being held by customs. I asked why (since it’s only 30 pages) and they couldn’t explain, in fact, the customer service rep, stated my envelope was the only one in the freight that was stopped by customs (what an explanation).. package is still sitting in Cincinnati OH…New York has and excellent federal Custom warehouse to sort anything, why the hell is my package in Ohio eff this company… in addition, the representative states they don’t have a corporate number I can call, at least to her 7 year knowledge

This shipper is without question the WORST ON THE PLANET! Never an on-time delivery. Lost packages. contact impossible. Things with this company could not be worse. And the same incompetent people continue to run a disgraceful horrible shipping company. I did not select this company to ship my item, the seller did. Sadly, I had no choice in selection of shipper, because had I a choice, DHL would not be used, EVER!

Consistently bad at doing their job which is to deliver packages. I have not choice when it comes to selecting my shipping carrier because among them DHL is the worst. Ranking :1-UPS 2-USPS 3-Fedex 4-DHL.
The new logic DHL is applying. It's best to wait until the deadline to deliver a parcel. Indeed, DHL is now withholding packages even if they are in your delivery area until the hit the arbitrary delivery date they have established when your parcel left origin. They will even deliver a day after that arbitrary date while they could deliver sooner. @DHL, delivering sooner is a good thing that customers like and prefer.

I will NEVER LET COMPANIES I PURCHASE FROM TO USE DHL AGAIN. I have always waited an extra amount of time receiving my products when companies use them. I am currently waiting 2 weeks for a product that if shipped using another carrier would be here in three days.

If I could give a negative rating i would, delivery is slow and NEVER on time, all you get is excuses...Customer service is HORRIBLE and combative, I mean WHAT Customer service person gets in a combative argument with the customer !!! I will Never use them to ship, and HATE when i see a vendor I have bought from uses them for shipping....I don't know how this company is still in business

Too bad there’s not a zero star option.

I used to use DHL for importing shipments from Europe. Without exception, packages were delayed, tracking information was useless, and when you could talk to a person, they were not especially helpful.

I stopped using them, but some suppliers do, and the experience has been the same. They are appallingly bad. In the current instance duties were owed. That’s fine. I paid them, snd the customer service rep said the hold had been lifted and the package would be delivered the next business day. It wasn’t.

DHL delivered my package to WRONG address. Upon inquiry I had to wait two weeks for their so-called retrieval of package before I could request refund or redelivery from the merchant. The residents repeatedly denied receipt of merchandise (of course) even though there was a signature for package. There was no reason for misdelivery except carelessness on the part of the driver for not paying attention to what they were doing and then not taking responsibility for the mistake. Will not use this service again and will always check with merchant as to which courier they use in the future. Very disappointed in the handling of this issue as it left me, the customer, hanging with the drawn out process of contacting the merchant, reporting the loss and waiting for the reimbursement after the merchant verifies information with DHL and I am out of the money and merchandise in the meantime and DHL refers to this process as their "resolution."

I would give zero stars if I could. They delivered my package to the wrong address, even took a picture of a door with the wrong number on it as the "proof" of delivery. I called them to open an investigation and they closed it the next day in their favor saying their GPS shows they were at the right address. I'm sure they passed my house on the way to the wrong house, doesn't mean they delivered to the right address. I then went through the seller and DHL told them they retrieved and delivered it to me (they didn't). Pathetic excuse for a delivery company. I'll never knowingly shop anywhere that uses them ever again.

USA Service is terrible. Only use UPS or FedEx in the USA. DHL doesn't work on weekends, 'express' packages just sit around. Also, updating the address on the shipping app doesn't work either, they still delivered a very pricey 'signature required' package by dropping it at a vacant house on the doorstep without a signature. I cringe when I see someone used DHL to send me something. They should just roll up shop and leave USA delivery - stick to EU and Asia where they actually function.

I wish I saw these review sooner, now here I am angrily writing this review, be aware that when you send to the Caribbean, whoever you send it to will go through hell to get the package , you will have to pay taxes, again, and receiver will need to pay dhl again for service you already paid when you send it. They will give you the run around. Avoid this company like the virus. Stay away you have been warned.

Terrible shipping company. The delivery guy goes inside my building and can't find my apartment and supposedly tried to deliver twice. When I mean tried he tried to deliver to the wrong apartment either that or he just went in the building and back out. I saw him arrived to the front of my building. Is obvious he didn't come to my apartment since he didn't leave a notice on the door. And their customer service is even worse trying to make it look like I wasn't home when I've been waiting all morning. There should be an minus rating cause DHL deserves a -5 star. So basically their driver lied and customer service don't even care so if I get the package then it will be a day late. That's a big if. If you want to save yourself some headaches avoid them.