DHL Reviews 

If I could give DHL zero Stars I would. I have used them only twice and both times they have lost my packages which happened to be carrying very important/sentimental items. The first time my boyfriend and I shipped several bags from Spain to Austria, several of which arrived damaged, and one which never arrived at all. We called every DHL manager in Europe trying to track it down, only being met with “sorry, it’s lost. there’s nothing we can do and no, we cannot tell you where it last was.” After a year without our bag and months of emails, phone calls, and us trying to find it to no avail, we assumed it had been stolen, when one day my boyfriend went to renew a medical document which had been in the bag and the staff at the hospital said “by the way, someone tried calling you about a lost bag a while back, but we didn’t have a number to reach you on.”
We immediately took action and tracked down the person who tried to contact us. We found him through facebook, a guy in Germany that worked with DHL lost luggage and had our bag the whole time and had been trying to find some way to get ahold of us. He was the first and only helpful employee for DHL that we experienced and thank goodness we were able to get it back. Clearly the communication between DHL managers and their lost and found staff is lacking, and the higher their rank the less they seem to care.

Fast Forward 2 years and I had to send another 3 bags last minute from Mexico to Florida. I didn’t want to use DHL again after last time but did not see any better options. 2 bags arrived after weeks being held at customs, one has yet to arrive. I reach out to DHL multiple times only for them to tell me it’s still being held at customs and they do not have any updates. I wait several months always receiving this answer, then one day I call and they tell me it’s lost and to please file a claim for my money back, with no attempt to find the bag. I have been speaking to various DHL employees over the past couple of months since then and am only ever met with “Because your bag has been lost for over 6 months, our database deletes all info regarding it and we have no idea where it was last seen, please file a claim.” I do not want my money back, I want my bag which is carrying personal documents and other expensive/sentimental items. I clearly did not learn my lesson the first time, but I vow to never use DHL’s services after them messing up not once, but twice. I cannot be more disappointed with them and highly recommend to others NOT to use this company.

DHL is terrible. My item went "inactive" eight days ago and I have no idea if or when I am going to receive it. Any company or individual considering using DHL... just use FedEx or UPS... hell even USPS. Their tracking is better and is unlikely to go "inactive" or take ten days to go from Kentucky to my location Illinois (if you were curious, this is about a three hour drive not ten days). Kentucky literally boarders Illinois for heaven's sake. How can you lose something that quickly?

The worst company in the world. Please do not use DHL! Please do not! I sent a mail containing my son's passport, birth certificate and all his immigration documents on February 9, 2022. On February 10, the mail was on hold a Cincinnati Hub. I called customer service and they told me, they are waiting for a flight. Few days later the mail was still on hold, I called again they said the could not find a mail I gave myself to them. They opened investigation. 1 month later on March 8, the sent me a text message saying my mail is lost I need to fill a claim. My son missed is visa interview apointement twice. It took me several years to do his immigration documents. I am so disappointed, to do his passport and birth certificate again I have to travel abroad, who gone pay my flight ticket? My accommodation? Who gone pay my bill here when I will be abroad? My son his minor he was expecting to see and live with his mum soon. what I am I gone tell him? I do not know I have been crying since February 9, customer service are so unprofessional. The way they have been speak to me, it like is my fault if the mail is lost. I paid 137$ for a simple mail. They do not care. How can you run a business to destroy and ruin people life? I hope what happen to me will not happen to anybody. I left my son when he was 4 years, now he is 11 I was so happy that he will be with me soon. DHL decided to lost all his immigration documents. I do not know what to do. I wanted yo go to Cincinnati Hub to look the mail myself. They did not give me the address. People working at DHL are not human they do not have heart. I hope for them, they will never experienced what I live now with my son. A mail cannot flight or work. Do you think somebody just put my mail in the trash? Is people working at DHL are trained about how important documents people send are important? Their password is fill a claim. Some documents do not have a price because it takes years and money to do them. How are you gone reimburse time. I hope this day I decided to give DHL my mail never exist in the calendar.

This company is known for fraudulent activities concerning money laundering and drugs trafficing in de US. Go search on the web for the informations.
But that aside, I can only tell they act like that too. I’ve been waiting for a parcel for over 2 months, while they keep it in transit and change the date and time schedule (I took screenshots everytime I checked). When you contact them to ask about the delay, they say you have to contact the seller because the seller should know about the delivery problem. LMAO. So I contacted the seller who was like "bro how am I supposed to know how DHL is working and delivering". So I re-contacted DHL with the information and screenshots about all this, and now they don’t answer anymore. About 4 attemps, for over 3 weeks now. I’d be in shame if I were a employee of DHL in the US… The CEO in this country is a bunch of fraudulent managers and their policy with their personnel is part of few police investigations. I guess DHL in the US will be a short story in the nearby future. It’s a pity because I didn’t choose this company, it was the seller’s option. Never use this company because you will never know how many problems you get with them. Sometimes they deliver on time, sometimes they just fluck it up. My experience with this company is almost always negative.

Package from UK made it to San Antonio in 24 hours only to be taken back to Cincinnati and back to Austin TX. Now it's on hold again claiming severe weather lol. It's amazing weather and has been every time they do this. They refuse to tell me where it is so i.can at least pick it up before it's just completely lost. Very frustrating and seeing they don't care to reply here says a lot.

They lie. A disgrace. Worst parcel service ever. David Evans.. 818. 516. 6608 ... at the Van Nuys, CA, distribution center is a bold faced liar, in no way interested in my loss. Only interested in protecting the driver who delivered my parcel against my instruction and against DHL policy. Cheyenne... the handler of my "case" ... with an Arizona phone number..
lies through her teeth. Under no circumstances would I ever deal with DHL again. And this is just the beginning of my effort to take action against DHL.

Worst possible service. The customer service representatives speak poor English and are not able to answer questions.

My package came with missing contents and DHL will do nothing to take responsibility for it.

This company is the worst going and it's a shame because my 2 favorite company uses them, much to my black lipsticked, pale faced chagrin(sp?). CALLING ALL COMPANIES STOP LOWERING YOUR STANDARDS THIS COMPANY WILL BE THE DEATH OF YOU, AND NOT IN THE GOOD WAY!

worst service to use
I will rate ZERO

If have a choice delivered post by horse or dhl, I'll choose first, I don't even have a mood put my descriprion.

I don’t know what’s up, but I have seen my package, it’s been 3 weeks now.
Help

I have requested for an address change and unfortunately they are not delivering my order.

They delivered my package to not just the wrong address, but the wrong city then lied to me about it and refused to fix their screw up. I just happened to find an email with the wrong address on it and drove 2 1/2 hours round trip to that house to retrieve it. Fortunately, it was a nice young man that happened to keep it and gave it to me.

They claimed that “I” went online & changed the delivery address or someone hacked my DHL account and changed it. I didn’t change it and I don’t have a DHL account. I might have believed them if it turned out to be an empty house & the package was stolen from there, but that wasn’t the case. After I received the package, I saw there was a new DHL label on it. I peeled it off to find my actual address on the original label & someone at their company changed it intentionally.

When I first called to complain, all they had to do was send the driver to get it from the wrong address and redeliver it to me; but they couldn’t be bothered to fix their own incompetence, much less apologize. This is a horrible place to deal with and hope I never have the misfortune of having something shipped & delivered through them again.

Skye Footwear contracted with DHL to deliver my order. DHL delivered it to the wrong address. They sent me a photo they called “proof of delivery” which showed my package on someone else’s porch. I contacted the vendor, who contacted DHL. DHL told the vendor they had retrieved my package from the wrong address and delivered it to me They did not. They lied to the vendor. Fortunately, Skye Footwear is doing the right thing: They refunded my order and are sending me a complimentary pair of the shoes I wanted. Hopefully this time the vendor is not using DHL for delivery! It’s been several months since I placed the order!

I give this company a 0 star, not 1. The customer service is so rude and spoke awful English. And, hang up as soon as they can.

DHL Portland Staff are so, so rude and just simply hang up on you and are not willing to assist at all. I had a an order from Banggood, but Bangood had put the incorrect street house number so DHL did not manage to deliver. When I phoned them and emailed them They would not help me correct the address so that my order could be delivered from Portland DHL to Medford When Explaining to them my order issue the services agent just simply hung up on me.

I was hired by a third party company to be labeled as a DHL drivers, yeah pay is great
.but the harrassment is horrible by the men that worked with me, coming on to me, and telling boss I was racist....just to get me fired, due to a third party involved in ganggstalking tactics....don't work here it's not that great people are jerks!!!

This is the worst company to deal with. Worst customer service. Delivered my package with NO signature which was required to the WRONG address which they proceeded to send me a picture of. I have tried to call and resolve the issue for the past 6 days now with no resolution. I will NEVER use this company again.