DHL Reviews 

A person sent me from Oslo a letter door to door and paid 500 nok. It said delivery on 21/8 from 8-16, I lost one day being at home. Then changed delivery from 8-16 and I lost one more day... Probably it will be the same for tomorrow... 500 NOK for what? for losing 2 days? Shall I ask compensation for those 2 days? And probably 3 for tomorrow?

I specially paid a lot of money for express delivery, I was at home all day, unfortunately I received a message, that I was not at home, so the package was not delivered.I not got delivery notification message ,no call, nothing. That the driver does not required have to call the recipient. I think that if such a large amount of money is paid, it is obligatory to call the recipient.That's why I'm disappointed, because I won't receive the parcel until tomorrow, and I'll have to go to the store to pick it up and waste my time, even though I have a lot of work at home to prepare for the vacation trip.Very disappointed.

DHL føles som en scam, unngå om man kan men de er ofte den eneste alternativet for levering desverre.... Hvr gang blir man overasket over behandlings gebyrer på top av moms/toll

Very long shipping time , 11 days from Oslo to trøndelag,

Never DHL. I delivered the package at a pickup point and they forgot about it. I have to call them multiple times to remind them. The package is sent and to be delivered within the same city, Oslo. It took already one week before package is picked.

Horrible customer service. Total rip-off!
They charged me about 200 NOK incoming fee for a package that was sent to me. When I said them that I don't want this package and I don't want to pay, they replied that they can return the package, but I would still have to pay the fee! Scammers!
The customer service agent on the phone was extremely rude and unhelpful.

Bad suport , my package was delivered to wrong person wrong adress, i will never use this again

Very bad service, very unprofessional staff. My experience with DHL Express Norway is big waste of time and big waste of money! It has been over 10 days when my package was shipped to Oslo, I paid over 2000 NOK and yet I still didn’t receive my personal laptop (1kg weight) despite I submitted all the requested documents and forms for several times because it seems the staff doesn’t have a good communication system among them. I am seriously sad and disappointed. Even one star is way too high for their bad service.

Appalling.
A delivery company that has discovered a nice little way to scam customers with charges/handling costs on cross-border deliveries. No prior customer consent required, zero insight into how they calculate the 'bill'/scam, zero transparency for the consumer. Just present a bill and say pay in 2 days. Approx equal in value to MVA (i.e. 25%).
Just modern day pirates.

DHL refuses to acknowledge that they have done a mistake in calculating the customs on my order.

Some of the items in my order are exempt from customs fees, however, they have calculated a flat percentage on the full amount of the order.

They deliver quickly, I give them that. But if the sender splits the package into two, or sometimes not, they'll claim too high MVA process fees. Kinda dodgy practice, if you ask me.

Takes a €20 fee to cover a €10 vat fee for a day or two until you pay it. Absolutely absurd and scammy, no limit to this greed.

DHL has always been annoyingly bad in my experience, but sometimes they are the only option.

Right now I'm pressed af, as i have to pay them over 50 dollars for a package I will never receive!

I will make a point to never order from a website that uses DHL ever again, it's always more expensive than other alternatives and it's never convenient

I bought three silicon head seals for my Espresso machine for 22,10 Euro from online store in Greece And I paid extra 18,54 Euro for shipping by DHL (This store sends products by DHL only). The items received within one week. After that I received a mail from DHL that I need to pay 103 Kr as a MVA and 197 Kr extra as a Disbursements fee (utleggsgebyr).... Are you kidding me? That is sooooooooooooooooooooooo expensive and awful.... Shipping with DHL costs more than items itself and MVA together... greed!!!!!!

Delivery to Norway went fine and a hold up by toll was solved by sending a VAT receipt to prove the value of the item.

I provided a work address as the delivery point as their website said the only service point was east of where I live, outside the city in an entirely different area. That wasn't going to work, so work seemed the best bet as it's a public place.

I got a text to say that they had attempted to deliver, but that I wasn't in. This was clearly wrong. It's a school. The second time, I waited 2.5 hours after school on a Friday (after a busy week) to get my package. Again I got a text to say no one was there (staff outside hadn't seen anyone). I called DHL maybe 4 times and the phone was cut off three times before I talked to someone. Finally, they said there was a service point a short walk from where I lived and finally they delivered to that on the Monday.

I've learned that:

- They don't seem to deliver to your door or alternative address at all.
-Their entire business may be based on deliveries to service points. If so, why not just say that in the first place?
- These points are poorly documented on their website. I requested delivery at work as their site suggested the only service point was out of town and didn't provide the option of using the one in town.
- Staff seem to refuse to take calls on a Friday after 4pm, likely to avoid irate customers (not their fault, but not helpful either).

It's a mess. I don't understand how they can go on like this. It mustn't be fun to work for DHL.no. Maybe try to shore up your systems. Something clearly isn't working. I can't remember the last time I had such a frustrating experience.

UPDATE: My recent experience with DHL is much improved. I still won't dare ask for home delivery, but their website finally shows my nearest service point and delivery to that location was pretty much seamless. Everything happened quickly (as it should). I've increased my review to 3 stars.

The second time I was getting a packet from DHL and the second time the driver said I was not home, even though I was. Got a message that said I was not home and there was no way to contact the driver and say that he failed. Impossible to give minus so DHL get one star!

The courrier did not even bother to check if I was home and just went away, I proceeded to call customer services and the only solution they could find was to deliver it the next day , I had to cancel my plans for that day or I'll have to pick it up at a pick-up place that is literally at the other side of town. I'll never order from a business who uses dhl for delivery ever again.

Extremely rude and a BIG ¨robbery¨ business!

-They will sign. for a delivered package and then claim its up to you to prove that it isnt yours?

Also there is no way to complain and you must prove that you dont have a package that you havent got?
How is that possible?

Their info. is wrong (on who is responsible for sending and ordering a package & so on)

-They will send you notice ONLY on :
DHL ¨noreply¨ .com
-No way to complain.
(Spent 2 days + now)

They claimed that a package (from a major business in EU (that they have delivery from for years+, & that company never lets the customer pay extra for VAT/customs and so they now!
(it is always pre paid...5 years+ they have had their business & handled their customer, so they now the deal!)

This is not my first time with them but the first time I bothered to take the hassel from my side :
They are rude.
And they want you to prove that you havent been a place you havent been?
(that it isnt possible!)

& that it isnt your signatur and so on... dosent mather?))

Also this latest time I wasnt at home (have Ring door and 3 cameras+)
and they send me a notice that a parcel was on its way and needed to be paid tax for,& that was a day after they now claim it was delivered?!!!

(the tax was pre paid & that company never send anything to their customers with out pre paid tax/VAT id & so on
(no extra charges) & they have had their business for many many years+ ..
..DHL even confirms that )on phone but will not send you info ona paper or give you a chance to claim that their info is wrong on paper!) So when they have messed up it is no way back)

STAY away from your health sake,
& do not use them for your customers sake!
-You will be in major news (In norway we have several TV shows that will be happy to give you the extra attention & others.
So you will have to explain your self and pay for it
(As I assume this not only me, people get fed up)
¨Regards¨
A-Olav ABS

If I could give less than one star it would be lass than one star - far less. Please allow me to rate DHL with negative stars in future.

my 2nd experience with DHL and both have been bad.

I once spent four days watching my parcel on their tracking as it went from France to Luton airport, Luton airport to docklands, docklands to Heathrow airport, Heathrow airport back to docklands and then docklands back to Heathrow before coming to me in central London. What a bunch of mad silly-billies I thought.

Now on my 2nd brush with DHL they have failed to collect a washing machine from me twice [sat in both days, all day] and then when ringing to suggest a third date they asked me what size lorry i would need as they sent a 12 tonne one before and it couldn't get down the street. Why the hell should I know what lorries they need?! When I said this I was told it was all computerised. Like that's an excuse. I pointed out that DHL buy and programme their computers so it's no good behaving like it's an act of God! And the DHL customer helper put the phone down on me!

How is this firm still in existence!!!????

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