Have bought a lot of what you might call white goods here. Kitchen appliances such as a cooker, a microwave, washing machine, dryer and others items. Have most recently bought a fridge and have... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We went to the store in Airside, Swords to purchase a gas hob. The salesman, Reinard, who dealt with us was both professional and friendly. He was able to answer all our question clearly and was very... See more
Company replied
Excellent assistant today - Daniello in your Artane branch going above and beyond in customer care. Daniello has a very friendly calming approach which is not overpowering to the customer. He s... See more
Company replied
Company details
- Appliance shop
- Computer & Accessories store
- Electronics store
- TV shop
- Vacuum Cleaner Shop
- Washing Machine & Dryer Shop
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very efficient & helpful staff
Very efficient & helpful staff, looking for electric pump, didn't have in store ordered in from Swords.Very quick & easy
13 July 2026
Unprompted review
Nice and very good comuncation
Nice and very good comuncation, perfect costumer service. Good help from Ziaul
17 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy communication and delivery
15 July 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Daniel was extremely helpful and nice
Daniel was extremely helpful and nice, Helped me massively and explained everything very well and explained my options. Over all a very pleasant experience
Order SO26-1295843
4 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very enjoyable purchase experience. Highly recommend.
Went in yesterday & chatted to Marcus and another lovely gentleman (didn’t get his name). Told them what I wanted & they advised & guided. But we’re not pushy. Told them I’d think about it overnight, which they were totally fine with, and that I’d do my own research & be back. Went back in today with my own research done. Spoke again to Marcus and another lovely female staff member & made my purchase. They were so helpful and nice. I would definitely trust them. And definitely go back. Top rated service. Great store.
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I ordered online it was handy enough to…
I ordered online it was handy enough to do. Got item delivered
Efficient service.
15 July 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Alex in clonmel branch really helpful…
Alex in clonmel branch really helpful and friendly
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Andrew dealt with me on the phone…
Andrew dealt with me on the phone today..an outstanding, professional and courteous salesperson, who went over and above to help me with my query. DID should be proud to have such a diligent member of staff. Thank you Andrew for your help
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I was doing a quick shopping and…
I was doing a quick shopping and salesman Dave done good job 😁 . Quick , nice , no hassle deal 👌
12 June 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Marty was excellent
Marty was excellent. He was interested, very knowledgeable and helpful. Organised delivery very efficiently.
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
DID Review
The staff that helped me today was called Caitlin in Tallaght she was very friendly and helped me when I was was trying to purchase a refrigerator.
Unfortunately the physical item was not in store so she gave me directions on where to pick up the appliance.
Overall a very good service as I have been a loyal customer for years!
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Helpful knowledgable staff
Bought a tapo doorbell camera got great advice from Conor, very knowledgeable and helpful
15 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very good service
Very good service
The salesman was extremely helpful.
His name is Reinard
I changed my mind on what I was buying after he had put it into the computer but he said it was no problem and redone my order again
He also explained delivery very well
Also the delivery team were excellent as well
13 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Terrible online service experience
Ordered online, Waited for a response, nothing. Rang 3 times call disconnected after three rings with automated message to call back. Emailed and finally confirmed, the item was out of stock and they had no idea when it would be back in stock. Offered refund within 3-4 days, no apology, no offer of a voucher, discount off next purchase……. I suggested they should. Didn’t get a response.
Edit from 17th July, Still no response. I have sent another email. Hopefully your procedures have been updated to include responding to customers correspondence.
3 July 2026
Unprompted review
Reply from DID Electrical
Hi Jeff,
We sincerely apologise for the frustrating experience you had with your recent online order. We are actively reviewing our processes to prevent similar situations and improve our customer service.
Thanks
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Bought a laptop today
Bought a laptop today. It wasnt in stock but staff member Muiz from the Kilkenny store went out of his way to source one for me. Very impressed with it and it was great value!
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Excellent service
Seamus was so helpful and knowledgeable. Will definitely return.
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Went to DID in galway to buy an air…
Went to DID in galway to buy an air fryer that i saw online,staff were very polite and helpful. So helpful in checking prices for me, have all my house electrical appliances bought in DID throughout the years order number is SO26-1314996
15 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Karol and Mike were extremely helpful
Karol and Mike were extremely helpful - they are very well informed, so they can offer great advice on products. If you need to contact the store with any questions - you can ask for a person by name, and they will call you back when available - so you get a very personalised shopping experience.
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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