Team member Caitlin in Tallaght DID Electrical store was a great help. We have a small baby and had been looking all over Dublin for any sort of fans and she was able to assist us in click and collect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very fast delivery. I ordered a Meaco portable fan air circulator online & it was delivered by courier 2 days later. Very good product so far & extremely quiet. Brilliant to have in this hot weath... See more
Company replied
The member of staff that served us was very helpful and professional. His name was John. We bought several electrical appliances in DID through the years, and quite often going into the store we could... See more
Company replied
Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he pro... See more
Company replied
Company details
- Appliance shop
- Computer & Accessories store
- Electronics store
- TV shop
- Vacuum Cleaner Shop
- Washing Machine & Dryer Shop
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Fantastic installation
I purchased a washing machine from DID online. Alec and Johnny came today to deliver and install my new washing machine. The two men installed the washing machine and took away my old for me. They were also so kind in answering my children’s fifty million questions and allowing them to see what was going on. Thanks Alec and Johnny.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I was soo satisfied with Geoff’s…
I was soo satisfied with Geoff’s customer care. He is soo helpful and friendly. It’s great to meet such person at the shop. He makes things easy
7 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Ahmad Tallaght Branch
I went in to the Tallaght Branch today to buy a Samsung Tablet, I was greeted warmly by Ahmad who dealt with us as soon as we arrived. We asked did they have the tablet in stock and he got the tablet within seconds. He offered us a great deal on a gel screen protector but we kindly declined as we have a case and protector already. Fast and efficient service. Thanks Ahmad!
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very good customer service
Very good customer service. Ahmad was very helpful
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Extremely disappointing experience
Following my previous complaint detailing the numerous issues I experienced with my order, I am extremely disappointed that I am still having to chase the €100 voucher that your company agreed to provide.
After everything that occurred with my order from missed deliveries, receiving damaged ex-display appliances, repeated delivery failures, poor communication, and the constant need for me to follow up I would have expected this matter to have been resolved promptly. Instead, I have once again been met with silence.
The lack of communication throughout this entire experience has been unacceptable. Having spent thousands of euro furnishing my new home, I expected a level of customer service that reflected the value of my purchase. Unfortunately, that has not been the case.
At this stage, I am not asking for anything beyond what was promised to me. I simply expect your company to honour its commitment and issue the outstanding €100 voucher without any further delays.
I would appreciate a response confirming when the voucher will be issued. I should not have to continue chasing your company over a matter that should have been resolved weeks ago.
1 June 2026
Unprompted review
Great experience in the Finglas store
Great experience in the Finglas store, got everything I needed with the help of a very helpful staff member.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Amazing service
Conor was really amazing in assisting us, we purchased Eufy robot vacc
Cleaner and it was such a smooth process in the store.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
The staff member Conor was nice and a…
The staff member Conor was nice and a great help in the limerick store. Great service, would recommend.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Emma in finglas was so helpful made my…
Emma in finglas was so helpful made my experience brilliant i would like her to know how great ful i was oonagh brennan order number so26-1303967
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Unfortunately this time I can’t leave 5…
Unfortunately this time I can’t leave 5 star ⭐ service.
Wanted purchase tv,paid and finding out that it’s not in stock anymore.
Just bad communication and poor knowledge this time .
Hope this won’t happen again and they will be more concerned about their products for sale.
6 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
We sincerely apologise for the frustration and inconvenience caused by the TV not being in stock after your purchase. We understand how disappointing this experience must have been, and we are actively reviewing our inventory and communication processes to prevent such issues from recurring. We appreciate you bringing this to our attention.
Thanks
DID Electrical
Very quick and had what we needed in…
Very quick and had what we needed in stock . Sam was very helpful
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Staff were so helpful and kind
Staff were so helpful and kind, made the whole experience enjoyable! Chris and the other staff are well trained, polite and helpful. And it is an Irish company which I didn’t realise at first! Will be back
Patricia
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Excellent and helpful staff
The staff welcomed me into the store, immediately helped me identify the product I needed, the options etc. They couldn’t have been more helpful, definitely recommend.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Order SO26-1302147 Mandy was very…
Order SO26-1302147 Mandy was very helpful in sorting myself out with a new Samsung Galaxy mobile phone.
8 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
On time as always the delivery guys…
On time as always the delivery guys were excellent they went above and beyond and two of the nicest guys you could ever meet so thankyou very much.
8 July 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Any time Ive been in to DID in…
Any time Ive been in to DID in Mullingar Ive always found the staff to be very friendly and helpful. If the item Im looking for isnt in stockthe staff have been really helpful in looking on line for me
Today I bought a smart watch from Maybelle and she was very helpful and pleasant. my order number is SO26-1303585
and I would LOVE to win a tv.
many thanks...adrienne heeney.
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
We went to DID Clonmel and dealt with…
We went to DID Clonmel and dealt with Alex, he was incredibly helpful and patient. We bought the Ninja Lux coffee machine, he was very informative and helpful.
Will be back again!
9 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.