DIGIPRINT SUPPLIES Reviews 

1,786
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and efficient delivery service, often receiving their orders remarkably quickly, sometimes even overnight. Many people highlight the excellent quality of the products, including various print heads and parts, noting they are frequently genuine, well-packed, and perform as expected. The service is also frequently described as reliable and top-notch, with helpful support readily available when needed. However, some people mentioned experiencing significant delays in receiving their orders, with several reviewers noting that parts took weeks or even over a month to arrive, which was longer than anticipated.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and authenticity of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the lightning-fast shipping and... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering, fast shipping,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent condition... See more

Service

People report positive experiences with service, consistently highlighting its excellence and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast shipping and great prices – highly recommended! I’ve ordered from this company several times and every time I’ve been extremely satisfied. What impresses me the most is their lightni... See more

Rated 5 out of 5 stars

I ordered the wrong item the first time & customer service was very helpful. Great to have found a company that provides large paper rolls with 3inch core. Both orders received came in perfect conditi... See more

Rated 5 out of 5 stars

If you are ever in a jam and you need a company to count on. This is the one. DigiPrint came to my rescue when I received a faulty print head. They handled the situation with kindness and was very pro... See more

Rated 5 out of 5 stars

I was not sure if the spareparts had the high quality - but I have to be honest. The quality was eminet and the delivery was in 24 hours to Denmark. Why pay 150 euro for a Roland damper, when you can... See more


Company details

  1. Printing Equipment and Supplies
  2. Prints and signs store
  3. Tool shop

Written by the company

Selection, service and speed - Find everything you need! DIGIPRINT SUPPLIES is the only one-stop online shop for spare parts, accessories, software and tools for all eco-solvent, solvent and UV digital wide-format printers. Established in 2007, we were the first company in the world to offer dedicated solutions to this market online, and today we continue to lead the industry, offering innovations and opening information to empower printing professionals like you.

DIGIPRINT SUPPLIES

Written by the company

Avoid downtime
With headquarters and full inventory in Brussels, we offer faster-than-local shipping options.
Purchase with peace of mind
Shop Europe’s largest stock of OEM spare parts and tools as well as tested, high-quality generic options – all with full manufacturer warranties.
Find answers fast
Access free assistance from purchase to replacement, with customer service representatives available by phone, live chat, and email - plus webinars, step-by-step demos technical guides and more!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(1,786)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not be afraid to order expensive spare parts

I was seriously afraided to order print head for our EFI H3 printer. It costs about nearly 3,000 EUR. Purchasing process was clear, correct and very fast. We received exactly ordered print head within 3 working days. We have no doubts for further purchases. Well done. Thank you.

16 July 2026
Rated 2 out of 5 stars

The order has not been delivered…

The order has not been delivered yet.....
UPS won’t deliver because of an alleged address error… Amazon, DPD, DHL, GLS, Hermes – they can all deliver, but UPS is the only one claiming there’s an address error even though the address is correct… they’re using an old photo from Google Maps… that’s it

16 July 2026
Rated 4 out of 5 stars

Item was good

Item was good. Didnt realise i would have to pay £56 import tax so probably could have got it in the uk

14 July 2026
DIGIPRINT SUPPLIES logo

Reply from DIGIPRINT SUPPLIES

Thank you Kevin, glad the item was good!
One clarification on the £56: this wasn't import tax — it was UK import VAT, and if you're VAT-registered it's fully reclaimable through your VAT return, so it's not a cost to you. We don't charge VAT at checkout on UK orders; had you bought the same item in the UK, you'd have paid the same 20% VAT upfront instead. Same amount either way, just collected at a different moment.
If you'd like a hand reclaiming it, send us your import receipt and we'll gladly walk you through it.

Rated 4 out of 5 stars

i like the materials they sell.

i like the materials they sell.
Service i can not tell about yet. Had last an maintenancestation bought wich was defect (pump) and i did not claim it (my fault). I ordered after it an original part (at Mutoh itself) that worked.
All the things i have bought yet for my DTF printer and other printerparts (printheads) were delivered fast and work well. Best of it... price quality is fair ;)
I'm loyal to my suppliers so dont try out that often new suppliers... but you have a new client :)

13 July 2026
Rated 5 out of 5 stars

JFX 200-2513 Print Head Purchase & Installation

Anthony and Daniel were very helpful getting my print head installation done correctly. When I got in a jam with wiring, they got me schematics the next day so we could get things done right. Even followed up with me in the end to make sure the flat bed was working correctly. Great company to do business with!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Issue Resolved Quickly with Excellent Support

I want to update my previous review because Digiprint Supplies contacted me and provided excellent customer service. They handled my case with priority, listened carefully to the situation, and helped me find a clear solution.

I truly appreciate their quick response and the way they resolved the issue. Thank you to the Digiprint team for taking care of this matter promptly and professionally.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Bad Print Head

If you are ever in a jam and you need a company to count on. This is the one. DigiPrint came to my rescue when I received a faulty print head. They handled the situation with kindness and was very professional. As soon as the tech made the determination they had a new print head on its way to me. Danny was a great help. He is a steller customer service representative. Thanks again.

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Sent wrong printhead and did not send me the correct one.

I ordered a printhead and some other supplies. They sent me the wrong printhead. I went through the normal online process to have my ordered fixed. I sent them photos of the wrong printhead and the box it came in. They replied saying the will reach out to the warehouse and do an investigation. They have very poor response times and eventually stop responding at all. Update they called me and followed up took care of the return and sent the replacement over night. The Florida team was quick to help rectify all issues and continued to check in days after delivery.

7 June 2026
Unprompted review
Rated 2 out of 5 stars

It has now been more than 11 weeks…

It has now been more than 11 weeks since we ordered a part for our Roland Printer...... We were advised it was 'out of stock' and there would be a 25day lead time, we are still waiting.... Attempts to communicate have been difficult with only sporadic responses.
Update: We have now had lots of communication and an explanation for the delay, which should have been communicated earlier. We have now received our part, it has fixed the issue we were having, happy with the product.

19 June 2026
Unprompted review
DIGIPRINT SUPPLIES logo

Reply from DIGIPRINT SUPPLIES

Thank you, Leanne, for updating your review and for your honesty about both sides of the experience. You're right, the part took far longer than the 25-day lead time we quoted, and we should have kept you informed throughout instead of leaving you to chase us. For context on the delay itself, we hold one of the largest Roland parts inventories in Europe, but yours was an unusual part that was also out of stock at Roland Europe, so it had to be produced and shipped from the factory in Japan and that unfortunately takes weeks, longer than the initial estimate we were given. What that never should have meant is silence at our end. Your feedback has been shared with the team so proactive updates on backordered parts are the rule without exception. We're glad the part fixed your Roland and that you're happy with the product. We'll aim to earn back the missing stars on your next order.

Rated 1 out of 5 stars

DIGIPRINT Dont do returns on Roland Printer parts unopened items

Delivered December 2025 returned January 2026 Middle of February still have not refunded me, Be very careful what you buy from this mob they hate returns and will mess you about all year

I bought a ROLAND SERVO BOARD from them, It arrived 2 x weeks too late and i asked to return it and they didnt want to accept a return stating "we dont usually do returns! After a week i sent them the unopened box back via UPS, 1 x week later ad they say they dont have it, So i sent them proof it was delivered, 1 x Month later they are suggesting now i installed the board to get out of refunding me yet the originally box hadnt even been opened!
Now after a full month of emails back and forth I'm having to contact my bank to do a chargeback on them!

12 February 2026
Unprompted review

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