I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Review summary
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Reviews shaping this summary
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
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Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Aswin was very helpfull today
Aswin was very helpfull today. Very quick reponses, perfect because exactly what i was quering was resolved. No fuss No drama . Just efficient.
27 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that Aswin was able to assist you so efficiently. It's great to know that your query was resolved quickly, with clear communication and no unnecessary hassle.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue striving every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
terrific service
Quick, succinct response. Simple and easy to deal with as always. I have been a customer for over 10 years, they always solve any query quickly and clearly
27 July 2026
Unprompted review
Reply from Digital Pacific
Hi Scott,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear that you've consistently found our support to be quick, clear, and easy to work with. It means a great deal to us to have earned your trust over the past 10 years, and we're grateful for your continued loyalty. Knowing that we've been able to resolve your queries promptly and effectively is exactly the kind of experience we strive to deliver.
It is our commitment to provide the best-in-class customer experience. Rest assured that we will continue working hard every day to deliver reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Reliable service
Reliable service. Fair pricing. Quick response from technical department. Very good customer service.
27 July 2026
Unprompted review
Reply from Digital Pacific
Hi Ren,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great customer service from Aswin
Great customer service from Aswin. Attentive, kept me updating on what was going on and helped me through every step of what i needed. Answered all my questions.
:)
24 July 2026
Unprompted review
Reply from Digital Pacific
Hi Betim,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Not a customer, but got good service
Haven't got an account with them yet, but had many questions for Aswin, the support, and he handled them well and answered all of my questions.
24 July 2026
Unprompted review
Reply from Digital Pacific
Hi Serena,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
help in paying outstanding invoice
I have lost all my money in a scam and needed some help with the web hosting invoice. CK James D helped me via email and Megha helped explain things to me such that I have reverted to monthly payment until such time as I can afford to convert back to annual.
24 July 2026
Unprompted review
Reply from Digital Pacific
Hi David,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great service
I have been with panther for over a decade and have always received answers and assistance when required, thanks guys
14 July 2026
Unprompted review
Reply from Digital Pacific
Hi Dave,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Prompt reply for issues and also…
Prompt reply for issues and also satisfactory
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you received prompt responses to your concerns and that you were satisfied with the assistance provided. It is our commitment to deliver a best-in-class customer experience, and we're pleased to know that we were able to meet your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
They are very helpful
They are very helpful - and online chats get things resolved promptly
24 July 2026
Unprompted review
Reply from Digital Pacific
Hi Tom,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our team helpful and that your concerns were resolved promptly through our online chat support. It is our commitment to deliver a best-in-class customer experience, and we're pleased to know we were able to meet your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen and are happy to help.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
They were awesome
They were awesome. My site went down at 3am in the morning and their live chat support spent 1hr fixing it.
Super professional outfit.
24 July 2026
Unprompted review
Reply from Digital Pacific
Hi Eddie,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Aswin and Digital Pacific to the rescue
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin was extremetly helpful and I couldn't recomend them more highy. Amazing service so glad we're hosting with them
23 July 2026
Unprompted review
Reply from Digital Pacific
Hi Dave,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Shradha…
I had several calls with Shradha at Cruicial, as I needed to cancel my subscription with them. She was very patient with me, as I am very non tech, so I'm not good at even finding anything. I can highly recommend her to help solve your issues, as she continually went through each page I needed to get to with a gentle tone on the other end
23 July 2026
Unprompted review
Reply from Digital Pacific
Hi Carmel,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen assisted me incredibly with…
Fardeen assisted me incredibly with panthur today - he was more helpful than I have ever experienced previously
23 July 2026
Unprompted review
Reply from Digital Pacific
Hi Peter,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Great service and very helpful from…
Great service and very helpful from Prakruphi.
23 July 2026
Unprompted review
Reply from Digital Pacific
Hi Greg,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great experience with Prakruphi. It's wonderful to know that they were able to provide you with helpful support.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Great support
Great support! assisted me with my account issue. Thank you, Shree.
23 July 2026
Unprompted review
Reply from Digital Pacific
Hi Benton,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great support experience with Shree. It's wonderful to know that they were able to assist you with your account issue and provide the help you needed.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Digital Pacific
Hi David,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Prakruthi provided the best service!
Prakruthi has done the best job. Highly recommended!
22 July 2026
Unprompted review
Reply from Digital Pacific
Hi Ziqi,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Efficient Ticket Handling
Tickets are always handled in a timely manner with a full explanation of what caused the problem and what was done to fix it. Staff are very helpful and never seem to run out of patience.
9 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
2nd time client - still great service
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)!
I recently contacted them for hosting of 3 websites and numerous emails and the service was still great with signing up.
Megha was helpful, prompt and nothing was an issue - I am glad I did not look anywhere else.
21 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're truly delighted to hear that you chose Digital Pacific once again for your hosting needs. Knowing that you had a great experience with us in the past and continue to trust us with your new business means a great deal to us.
We're especially pleased to hear that Megha provided prompt, helpful, and seamless assistance throughout the sign-up process for your websites and email hosting.
We'll be sure to share your kind feedback with her, as she'll be thrilled to know she made such a positive impression.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Megha was very helpful and I really…
Megha was very helpful and I really like the 3-year discount (1 year free) :-)
20 July 2026
Unprompted review
Reply from Digital Pacific
Hi Rinske,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Megha was able to provide you with helpful assistance and that you were pleased with the 3-year hosting discount, including the additional year offered. It's wonderful to know that your experience was a positive one, and we'll be sure to share your kind feedback with Megha.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
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