I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
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Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Digital Pacific
Hi Brian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Reply from Digital Pacific
Hi Noosa,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you've consistently received great service from Megha. It's wonderful to know that her dedication and support have made a positive impact on your experience.
We'll be sure to share your kind feedback with the representative, as recognition like yours is greatly appreciated.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Quick response
After initial questions to classify the topic, a support staff (Fardeen) has been assigned and quickly help me to update invoice and proceed payment. Thanks for the service.
20 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen sorted out issue.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi Ash,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Fardeen was able to resolve your issue. It's always our goal to provide prompt and effective support, and we're pleased to know that your experience met your expectations. We'll be sure to share your kind feedback with Fardeen.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Two last requests meet with dismissive…
Two last requests meet with dismissive support staff, and lies.
1. Claimed to have completed work, when pulled up on it, they claimed it was just a mistake. Feedback email ignored for weeks. Claimed they didn't even have it.
2. Ask for DNS to be updated, claimed they would do the work, then emailed asking me to do it. Again lies.
Feedback email - zero response. Even after claiming they will take feedback seriously.
Moved to them after large provider sell outs and issues.
I'm sure they are good, I'm not needing weekly, monthly support just stuff done when asked, no rush just done. Nope cant do it.
Updated: 24 JULY 2026 - just called me... Didn't even check if I had time to discuss and still had facts no checked nor done research. Major fail.
18 July 2026
Unprompted review
Reply from Digital Pacific
Hello Juz,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the communication and support provided regarding your requests, including the concerns around the completion of requested work and DNS updates.
We understand how frustrating it is when you expect assistance with your services but feel that your requests were not handled as expected or followed up appropriately. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Very helpful.
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our support helpful. Your kind feedback means a great deal to us and motivates our team to continue providing the highest level of service to all our customers.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Great response and amazing support from…
Great response and amazing support from Divya S.
Error identified and fixed promptly.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi Dennis,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience with our support team. It's wonderful to know that Divya S responded promptly, quickly identified the issue, and resolved it efficiently. We'll be sure to share your kind words with her, as recognition like yours is greatly appreciated.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Great live support
Great live support. Specially Divya S, helped me resolve my issues quickly.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi Prashraya,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you had a great experience with our live support team. It's especially wonderful to know that Divya was able to resolve your issues quickly and provide the assistance you needed. We'll be sure to share your kind feedback with her, as it will mean a great deal to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Because you understand my issues
Because you understand my issues, work with me to solve them and call me back proactively.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Customer Service
As a not-for-profit organisation, we appreciated Megha S’s support in upgrading our Crucial Hosting service. When technical issues occurred during provisioning, Megha S escalated our concerns and kept us informed while assisting through to resolution.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi Alex,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience. It's wonderful to know that she was able to assist your not-for-profit organization with upgrading your hosting service and that she remained committed to supporting you throughout the process.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Prakruthi was a wonderful help.
Prakruthi was a wonderful help with setting up my new sevice. Best phone help ever.
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Aswin was Effective!
Aswin was wonderful - patient and effective. Hope all support is like this in the future :)
17 July 2026
Unprompted review
Reply from Digital Pacific
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Ruzzel provided great service in…
Ruzzel provided great service in helping me with technical support.
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Rob,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Easy website migration
Ranith from Digital Pacific was able to migrate my website from my previous provider quickly and easily. The whole move took less than a day and was trouble free. The website, email and domain name registration all functioned perfectly from the start!
10 July 2026
Unprompted review
Reply from Digital Pacific
Hi Martin,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that your website migration was completed quickly and smoothly. It's wonderful to know that Ranith made the transition from your previous provider a hassle-free experience, and that your website, email, and domain registration were all working perfectly from the very beginning. We'll be sure to share your kind feedback with Ranith.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Amanda has been an excellent sales…
Amanda has been an excellent sales assistant. She has been very proactive and has made my job a lot easier.
Well done Amanda and DP.
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Michael,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Fardeen M
We overall had a great experience, and appreciate the support from Fardeen to date.
30 June 2026
Unprompted review
Reply from Digital Pacific
Hi Antonie,
Thank you so much for taking the time to post a positive review.
We're thrilled to hear that you had a great overall experience with us. It's especially wonderful to know that Fardeen provided you with the support you needed. Your kind words and appreciation mean a great deal to our team, and we'll be sure to share your feedback with Fardeen.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Megha was extremely helpful and made…
Megha was extremely helpful and made the process for my account easy.
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Hiba,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Domain and Web hosting at Crucial
Sorayda helped me today and was amazing.
She was very patient and talked me through what I needed to do.
10/10 would recommend
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Denise,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Sorayda provided you with such excellent support and made your domain and web hosting experience smooth and straightforward.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Sarayda was extrmely helpful
Sarayda was extrmely helpful and transferred the domain very simply. Also suggested that I look at the other servcies and talked of a discount option when I need to renew the subscription. Something that I considered was goiong to be tough was very easy
16 July 2026
Unprompted review
Reply from Digital Pacific
Hi Jason,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Sarayda was able to make your domain transfer a smooth and hassle-free experience. It's wonderful to know that what you expected to be a difficult process turned out to be simple and straightforward.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Extremely helpful and very pleasant &…
Extremely helpful and very pleasant & professional
15 July 2026
Unprompted review
Reply from Digital Pacific
Hi Kathy,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you found our support team to be extremely helpful, pleasant, and professional. Your kind words are greatly appreciated and serve as wonderful encouragement for our team to continue delivering exceptional customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
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