You have taken 3 months to deliver our product still not turned up now we ask for a refund and now it’s been 2-3 weeks and still not had the money back you are a terrible company
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love how unusual the products are. Fair delivery time when shipping to the UK. High quality products and the customer service is incredibly helpful and quick. I would use Dimehouse again for some go... See more
Company replied
Delivery was delayed at least 1 week (still has not arrived), with no explanation. They decided to tell me the new (supposed) arrival date only after I sent an email on the day it was supposed to arri... See more
The table looks good so this rating reflects delivery. PostNL @ Home does not fulfill their agreement of deliverying the item inside and left the heavy box sitting out on the road. This wasn't the fau... See more
Company replied
Company details
Written by the company
Voordelig thuis!
Contact info
Havenstraat 154, 1404 EM, Bussum, Netherlands
- 085-8886474
- info@dimehouse.nl
- www.dimehouse.nl
3.0
Average
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality furniture
Good quality furniture. And also very nice customer service
23 November 2019
Unprompted review
Reply from Dimehouse B.V.
Dear Mary,
We're glad to hear you're positive about us. We hope you'll visit our webshop again soon!
Kind regards,
Team Dimehouse
This table is pretty nice
This table is pretty nice!
Nice quality of wood and heavy!
21 November 2019
Unprompted review
Reply from Dimehouse B.V.
Dear Gorus,
Thank you for your purchase at Dimehouse! We hope to see you again soon in our webshop.
Kind regards,
Team Dimehouse
Delayed order
Ordered a table that was in stock and it said that delivery time is 3-5 days, however never got anything back from the store. After two emails I got a reply that it’s not available and I have to wait another month.
After requesting changing my order I got no reply on that.
Not sure about this service
15 November 2019
Unprompted review
We loved the lamp we ordered
We loved the lamp we ordered. The order itself went smoothly. We were informed in time when the lamp will be delivered and it was delivered when specified.
10 November 2019
Unprompted review
Reply from Dimehouse B.V.
Dear Natalia,
We want to thank you for your purchase by Dimehouse! We wish you lots of fun of the industrial lamp Steph :-)
Kind regards,
Team Dimehouse
substandard service
1. The (pre-payed) lamp was not delivered on the date that could be chosen in advance.
2. The lamp was then falsely sent by PostNL to some Dimehouse storage
3. Nobody seemed to have noticed or cared until my request
4. A new delivery date was announced - nothing happened
5. Nobody noticed until my repeated request
6. Then, Dimehouse claimed due to a "misproduction", the lamp could not be delivered at all
7. I wonder when/if I'll get my money back
No further comment
28 August 2019
Unprompted review
Reply from Dimehouse B.V.
Dear Carsten,
We're a bit surprised by this review. I do know the history of your order and we where dependent on the delivery of our supplier. At first the lamp was available at our supplier but after you sent us the order this wasn't the case anymore. After this we've communicated a new expecting date of the lamp, but this was postponed due to a misproduction. At last the supplier decided to not produce this lamp anymore because of all the problems.
We have credited your money already and you will receive it at the start of the next week! So, I don't know why you wonder if you'll get your money back at all. We have also communicated this to you via e-mail. We'll hope that you will understand that we really tried hard to deliver the lamp you wanted.
Yours sincerely,
Team Dimehouse
Snelle levering en alles was tip top in…
Snelle levering en alles was tip top in orde !
20 August 2019
Unprompted review
Reply from Dimehouse B.V.
Hallo Christina,
Bedankt voor je positieve review! Veel plezier met je aankoop en tot een volgende keer bij Dimehouse!
Met vriendelijke groet,
Team Dimehouse
Bad comunication and delivery.
We finally get our chair after 1 week waiting. Get the tracking number that not even working. The CS not helpful either. Call them but no one answer. We should get our order last week Tuesday but nothing. First time Text them by whatsapp ask about the order and what they say its just "Unfortunately there is a delay and your package will be delivered a day later. We also indicate this in the webshop" without even get email on the first place about the delay. After waiting and asking again that the tracking number is still not working they say "the tracking should work tomorrow morning. If there are stil problems, please contact us again" but still nothing promise will send the next monday and will arrivé tuesday but still again nothing. After 3 times waiting for nothing without even get any information and again ask them by whatsapp about the order that not coming they say that they will resend Tuesday.
Hope this only happen to us.
14 August 2019
Unprompted review
Excellent
The girl who helped is was super. We baught diningchairs (not in the house het by the way). Also nice to hear that the owner is jewish and dont work on shabbat.
12 August 2019
Unprompted review
Good service and soooooo fast with our…
Good service and soooooo fast with our order! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 Good quality too, we are very happy with our new furniture🤩
10 August 2019
Unprompted review
Reply from Dimehouse B.V.
Dear L
Great to hear that you are happy! We will certainly see you again in our webshop!
See you soon
With kind regards,
Team Dimehouse
Very happy
Great service, fair prices, delivers as promised on time and good quality products. What more could a consumer need? Will definitely shop here again. Ty very much.
6 August 2019
Unprompted review
Reply from Dimehouse B.V.
Dear Aydar,
Thanks for your nice review!
We hope you enjoy the Watson dining room chairs. We hope to see you soon in our wesbhop.
Greetz,
Dimehouse
Alles verliep super,contact was even…
Alles verliep super,contact was even lastig maar dat begrijp ik ook omdat het een web site is.
29 July 2019
Unprompted review
Reply from Dimehouse B.V.
Beste Paula,,
Bedankt voor je aankoop en je recensie!
Veel zitplezier op de Herning eetkamerstoelen!
Met vriendelijke groet,
Team Dimehouse
Contact via de Whatsapp is ronduit…
Contact via de Whatsapp is ronduit slecht .
Bejegening laat de wensen over
24 May 2019
Unprompted review
Great webshop
Great webshop, super fast delivery.
Happy with my order. THANKS
6 May 2019
Unprompted review
fast delivery , well packed, good quality products
7 January 2019
Unprompted review
Reply from Dimehouse B.V.
Hi Jeroen,
Glad everything worked out! Thank you for the 5 stars :)
Kind regards, Fleur
Two of your chairs arrived damaged and…
Two of your chairs arrived damaged and the customer service is non-existent despite several attempts to contact them.
9 December 2018
Unprompted review
Reply from Dimehouse B.V.
Hi Alireza,
Thanks for this great review! Hope to see you again at our webshop :)
Kind regards,
Maud
Top levering product.
28 September 2018
Unprompted review
Reply from Dimehouse B.V.
Bedankt Nico voor de 5 sterren :) Hopelijk tot een volgende keer op onze webshop!
Groet,
Maud
Levering perfect en zeer tevreden over…
Levering perfect en zeer tevreden over de stoelen.
11 September 2018
Unprompted review
Reply from Dimehouse B.V.
Bedankt voor de 5 sterren review Maria. Geweldig!
Groet,
Maud
Blue chairs
I ordered two blue chairs two black chairs and one small table all of them were sent at the time in good shape and they are really giving colors to my dining room
24 August 2018
Unprompted review
Reply from Dimehouse B.V.
Hi Nafise,
What a great review! Thanks for the 5 stars!! Very goog to hear that the set looks beautiful in your dining room.
Hope to see you again at our webshow:)
Kind regards,
Maud
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.