Direct4x4 Reviews 

344
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... See more

Rated 3 out of 5 stars

Appreciate the product and the delivery. The issue I have is with the lack of assembly instructions for my particular order. There are no instructions in the box, the online pictures are pretty vague... See more

Rated 5 out of 5 stars

The steps are thick steel and aluminium very easy to fit very strong and robust. The customer services are excellent too they even got back to me on Saturday evening the best steps I have ever fitted... See more

Rated 5 out of 5 stars

The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... See more

Company details

  1. #66 of 136 best companies in Car accessories shop
  2. #27 of 36 best companies in Car rental service

Information provided by various external sources

Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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4.7

All reviews

(344)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Side bar

Quality side bars not fitted yet should have contacted direct 4x4 I zoomed in on the photos of the vdubs and thought i was buying wimbo bars different brackets my fault still they are good quality

15 March 2023
Rated 3 out of 5 stars

Great products, shame about the fitters

I had some side steps fitted to a disco 5. My dealing with direct 4x4 have all been positive and I'm very pleased with the side steps. Their fitting company however was a total let down, having had a little confusion of the location of the fitting I made my way over to JD Performance where the steps would be fitted. My arrival was unfortunately later than planned due to waiting at direct 4x4 with other customers (I didn't have an issue with this), the fitter however was very rude, telling me that he'd got his "Next Job" in now and basically suggesting I was lying with regards to the reason for the delay. Having spoken with Direct 4x4 regarding this who were very apologetic I let JD performance know how I felt regarding their treatment. The guy there basically said direct 4x4 should have let him know, to which I replied that's no excuse for his attitude to myself but the comments were treated with contempt and he couldn't have cared less. I find this attitude a disgusting way to treat a customer and for that I cannot personally recommend direct 4x4's fitting service unless they use other fitters. That said there are many good reviews,.so I'm pretty sure if all went well there wouldn't have been any of the poor attitude. Direct 4x4's products look good,.and i'd recommend them but I'd have to say to think twice before using their fitting service or simply find another fitter yourself.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Staff were very helpful
The steps I ordered were to the standard I expected
Fitting was promptly completed again to a good standard without any fuss

20 February 2023
Rated 5 out of 5 stars

Side steps fitting

Got on with job, even though I was early foe my time slot. Made us very welcome & even made us a coffee. I was totally satisfied with the completed job.

14 February 2023
Rated 5 out of 5 stars

Portable freezer for motorhome

We looked on the website, then contacted them to see if they had the freezers in Stock. We got a swift email reply saying yes and if we wanted to pop along and view them.
They had a selection of 6 different types, the assistant gave us the run down on the spec,s and was knowledgeable about them. We bought the 55litre black unit. Which they delivered out to the bus 🚚 and gave me a hand to lift it in. On the whole a good experience. Helpful staff assisted us to make an informed purchase

6 February 2023
Rated 5 out of 5 stars

1st class service

Great products and customer service was excellent I had side steps fitted was met on my arrival and when the job was done I was taken to check that all was OK, and it was would definitely recommend

7 February 2023
Rated 2 out of 5 stars

Sadly

Sadly . I bought my audi q5 side bords on the 22 December 2022.. but just today 4 February
in garage mechanic try to install them..
And we realise this not that side bords what I bought ..
I live in Ireland .. and the cost for delivery was 150e . I was upset .. but ok . Agreed to pay that extra amount , I really wanted this side steps, and was bought for Christmas present.. But on the delivery day I has to pay again 148e . Some duty charge .. was really upset . As I think .. the delivery price is high enough,
So now 1) my item didn't cost to much, but delivery and duty make price bigger, then product cost
2) there no information about some extra charges could be on delivery
3) I got a wrong side bords
4) I don't know what to do now.. send them back and but delivery was 150 e . ? And customs charges..

4 February 2023
Direct4x4 logo

Reply from Direct4x4

Hi there. I'm sorry to hear about your issues.

We agree that global shipping costs are high right now and we continue to do all we can to work with our courier partners to find ways to keep this as low as possible.

Unfortunately, we're not in control of local customs and import taxes so we can't help there obviously. However, as far as I can tell, the side steps you ordered were sent out to you, so maybe your mechanic might need some fitting advice from our technical team. I would recommend contacting our customer support team with images of the steps and brackets you received so that we can verify what you actually received and then help from there.

Thanks! :)
-CJ

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