Direct4x4 Reviews 

344
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... See more

Rated 3 out of 5 stars

Appreciate the product and the delivery. The issue I have is with the lack of assembly instructions for my particular order. There are no instructions in the box, the online pictures are pretty vague... See more

Rated 5 out of 5 stars

The steps are thick steel and aluminium very easy to fit very strong and robust. The customer services are excellent too they even got back to me on Saturday evening the best steps I have ever fitted... See more

Rated 5 out of 5 stars

The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... See more

Company details

  1. #66 of 135 best companies in Car accessories shop
  2. #27 of 36 best companies in Car rental service

Information provided by various external sources

Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(344)

45 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointed with the quality

Disappointed with the quality. I purchased the Freedom Running Boards for my BMW X5 E70 for around £250. The Boards are less than 16 months old and they have already started to flake off on the top finish. I contacted for advice only to be told that as they are out of warranty there isn't anything they can do but did offer to sell me a replacement board at a discounted price. Given the quality of the current set, I suspect I would be faced with the same issue 16 months down the line. For what they are, I would have expected much better quality. The Boards look good but that's about it. I was not provided any fitting instructions so had to chase that up and the Boards do come loose every now and then so have to tighten them up. I purchased them more for practicality than looks as my kids are young but so soon into ownership, this problem should not occur.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, exactly what we wanted and great quality.
But did take it to the garage to have it fitted for our peace of mind!

23 February 2024
Direct4x4 logo

Reply from Direct4x4

Happy that it all worked out for you! =) -CJ

Rated 5 out of 5 stars

Great product

Prompt delivery, great product. Best LED lights I’ve seen (the 7”), phenomenal range, very very bright.

29 January 2024
Direct4x4 logo

Reply from Direct4x4

Enjoy! =D -CJ

Rated 5 out of 5 stars

Excellent Drawer Unit

Purchased a single drawer for my Discovery to sit next to my dog crate. I wanted a heavy duty drawer for all my gun dog training equipment that was usually chucked in the boot making that half of the boot unusable. The drawer now stores all my stuff but I can now use the top of it for normal things like shopping bags etc.

The drawer is very very well made (didn’t really appreciate how heavy they are until I went to lift it 😆). Also has the slide out board which will be useful for my mini hob. All in all it’s amazing and the delivery was super fast and the courier (DX) were super efficient and brought the very heavy box in to my house.

Highly recommend.

26 January 2024
Unprompted review
Direct4x4 logo

Reply from Direct4x4

Thanks for the review, glad you're loving your new drawer system, they're cracking pieces of gear. =] -CJ

Rated 4 out of 5 stars

Just fitted the steps

Just fitted the steps, look great, not very easy to fit without proper ramps and locating the mounting holes took time. But I hope it will prove to be worth it .

2 February 2024
Rated 5 out of 5 stars

Dealing with Craig

It was so easy speaking with Craig who offered me the Audi Q7 side steps @ £139 but when I paid (cash), he confirmed that it worked out as £133. He arranged for the warehouse staff to bring the large box to my car and help me get it in. Faultless!

4 January 2024
Direct4x4 logo

Reply from Direct4x4

Thanks for the review, glad we could help out. I've passed the feedback on to Craig directly. Have a nice weekend! =) -CJ

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful went above and beyond all my expectations, 100% would recommend this company.

1 November 2023
Direct4x4 logo

Reply from Direct4x4

Thanks for that, I'll pass it on to the rest of the team! =] -CJ

Rated 5 out of 5 stars

My Kuga

Very professional,great service,great staff, could not find fault at all.car looks better than I thought possible,so happy and would recommend them to anyone.

30 November 2023

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