Direct4x4 Reviews 

344
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... See more

Rated 3 out of 5 stars

Appreciate the product and the delivery. The issue I have is with the lack of assembly instructions for my particular order. There are no instructions in the box, the online pictures are pretty vague... See more

Rated 5 out of 5 stars

The steps are thick steel and aluminium very easy to fit very strong and robust. The customer services are excellent too they even got back to me on Saturday evening the best steps I have ever fitted... See more

Rated 5 out of 5 stars

The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... See more

Company details

  1. #66 of 135 best companies in Car accessories shop
  2. #27 of 36 best companies in Car rental service

Information provided by various external sources

Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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Replied to 50% of negative reviews

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4.7

All reviews

(344)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Top service from start to finish

Top service from start to finish, a very special thanks to Mark, who went above and beyond, thank you for your wonderful service.

31 October 2023
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Reply from Direct4x4

Thanks for the kind words, I've passed them on to Mark for you. =) -CJ

Rated 5 out of 5 stars

Great service

Great service. Very helpful and knowledgeable about the products which they are selling.
I’ve purchased a expedition pull out side awning the quality is amazing really sturdy and a great price.

27 October 2023
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Reply from Direct4x4

Enjoy your new awning! :) -CJ

Rated 5 out of 5 stars

I took delivery of what i thought was…

I took delivery of what i thought was my add on awning tent ti my already purchased Dircet 4x4 expeditionnawning. When infact i had received another awning. Unfortunately i didnt notice this error until a few months later when i was ready to fit both the awning and the add on tent. I spoke with a female staff member who was very proffessional. Extremely understanding and empathic towards their error snd my late request. She sorted the collection and delivery within 1 week. Fantastic company. Fastastic awning and tent. Highly recommend this company and its products. Will use again.

26 September 2023
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Reply from Direct4x4

Apologies for the error and thanks for the understanding, glad we could help you out. :) -CJ

Rated 5 out of 5 stars

Great company to deal with as I was…

Great company to deal with as I was enquiring from Spain and they had the product waiting for me on thee arranged date...definitely recommend them

23 September 2023
Unprompted review
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Reply from Direct4x4

Glad we could help! Thanks for the review. :) -CJ

Rated 3 out of 5 stars

Good quality product

Good quality product . No assembly instructions supplied and this caused me some problems. Delivery time was ok but the delivery company was pretty poor.
Thanks for your prompt response and support. I still like the product and will be purchasing from your company again .

27 August 2023
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Reply from Direct4x4

Hi there, sorry to hear of your issues with the couriers. If you still need help with assembly, contact our support team who may be able to send you out the instructions your missing. :) -CJ

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