The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
- #12 of 17 best companies in Ferry service
- #86 of 103 best companies in Travel deals
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Did I got scammed?
I paid for a trip, they collected the money but did not provide for a reservation. After talking in circles with a bot for half an hour it was said a human would contact met. They did, they first wanted me to pay extra for no
apparent reason if I refused my trip would get cancelled.
I do not like to be emotionally blackmailed so I refused.
They then would pay me back within 3 to 5 days. It's been 10 now and I have not seen my money.
It seemed like I was talking to 2 different entities. One courteous and helpful the other manipulative and a bully who emailed me over ten times. I even got a warning that this entity was not emailing from the original company.
So I dont know what happened but it was/is a really bad experience.
Reply
Your customer service is an AI bot
So it's useless
14 May 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave us a review — your feedback is very important to us.
If you require any assistance with your booking, you can reach us at any time via our messenger, available in My Account or through our Help Centre.
We’ve chosen to handle all customer contact online rather than by phone to offer support in more languages and to prioritise urgent queries more effectively. This approach has allowed us to improve our service overall, achieving our fastest response times to date.
While the initial interaction via our messenger is automated, the system is designed to triage your request and connect you with the appropriate team as quickly as possible. We look forward to assisting you in the best possible way.
Kind regards,
Direct Ferries
Do not book with them
Do not book with them! Was not made aware that I would have to have a physical copy of my ticket. When I told them I was not able to do this and needed a refund, they completely ghosted me! I have heard horror stories about their terrible customer service. I have tried to email numerous times and no response.
26 April 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to provide your feedback.
Please be advised that upon your initial contact, you were informed of the necessity to present a printed ticket at the port. Unfortunately, we are unable to process a refund as this information is clearly stated in your booking confirmation.
Regrettably, this procedure is mandated by the ferry company, and we are obliged to adhere to their policy.
As indicated in our booking confirmation, it was specified that you needed to print the ticket, and this matter does not fall under our responsibility.
Consequently, we are unable to process any refunds, as we have provided the correct information in accordance with our booking confirmation, and it was required that you present a printed ticket at the port.
L'app di direct ferries è sempre molto…
L'app di direct ferries è sempre molto intuitiva e veloce
14 April 2025
User Interface
User Interface is excellent.
Simplicity of entering the data
Quick and easy payment
14 April 2025
Reply from Direct Ferries
Gentile Cliente,
Grazie per aver dedicato del tempo a lasciarci una recensione: il tuo feedback è molto importante per noi.
Se hai bisogno di assistenza con la tua prenotazione, puoi contattarci in qualsiasi momento tramite il nostro servizio di messaggistica, disponibile nel Mio Account o attraverso il nostro Centro Assistenza.
La nostra scelta di gestire il supporto clienti tramite web anziché telefono ci consente di fornire assistenza in più lingue e di dare priorità ai casi urgenti in modo più efficace. Questo ci ha aiutato a migliorare i tempi di risposta e a offrire un servizio clienti migliore che mai.
Tuttavia, vedo che ti sei già messo in contatto con noi tramite il nostro servizio di messaggistica e un agente ha già risposto ed è in attesa della tua replica.
Se hai bisogno di ulteriore assistenza, non esitare a contattarci.
Cordiali saluti,
Il Team di Direct Ferries
Really to much expensive. For the same price or higher I will take the train
Really to much expensive.
You are crazy the ferry was empty.
15 March 2025
Reply from Direct Ferries
Dear Mr. Giannelli,
Thank you for your review. We appreciate you taking the time to share your feedback regarding the price of your ferry journey.
We understand that cost is a significant factor when planning your travel, and we're sorry to hear that you felt the price was too high, especially given that the ferry was not full.
It's important to note that the prices for ferry journeys are set by the ferry operators themselves, not by Direct Ferries. We act as a booking platform, allowing you to compare and book tickets from various operators.
Ferry prices can fluctuate depending on several factors determined by the operators, including:
Demand: Even if the ferry wasn't full on your specific sailing, prices can be influenced by overall demand for that route at different times of the year or day.
Seasonality: Prices are often higher during peak travel seasons.
Operating Costs: Ferry companies have their own operational costs that influence pricing.
Booking Time: Booking closer to the departure date can sometimes result in higher prices.
We always aim to provide a range of options to suit different budgets, and we encourage customers to compare prices and consider different travel dates or times to find the best deal. We understand that, in your case, the train might be a more suitable option in the future.
We value your feedback and will use it to continue working with ferry operators to ensure competitive pricing where possible.
The memory of past
Company that recognizes travel practices in an organized manner, in many countries I have visited. Discrete and recognizable service. Excellent impression
8 March 2025
Boooking OK - Chatbot KO
Very easy to find the righ solution, to book it and to pay; the web site proposed many options to choose.
The chatbot isn't helpful for assistance. For me was impossible to speek with a team member for support. I resolved in a different way. A normal chat with operators would be better.
20 January 2025
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are sorry that you experienced issues using our chatbot, we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience will be much smoother.
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
Shitty experience
Shitty experience, the stuff so unpolite and useless can't explain nothing
29 November 2024
Reply from Direct Ferries
Dear customer,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience on board the ferry . As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
EASY TO BOOK GREAT PRICES GOOD COMPANY
27 November 2024
Delay and no reimbursement. Lies and a chatboot
Direct ferries have now delayed my reimbousement for 7 weeks and they blame everybody else. The have lied and invented escuses for not paying. Only possible to "talk" with a chatboot - no way to talk to anybody. I now have 6 different ticketnumbers and everytime I have to wait for 4 to 6 weeks for a response. (and then they consider the case "closed". I will NEVER NEVER again use direct ferries.
28 September 2024
Unprompted review
Very good thank you
25 October 2024
Semplice ed immediato
5 October 2024
Reply from Direct Ferries
Dear Mr Ciccarese
Thank you for your review, and we sincerely apologize for the inconvenience caused by the cancellation of your ferry. We understand how frustrating this situation must have been, especially with your weekend impacted.
Please be assured that we have already submitted your refund request to the ferry company. Once they confirm the refund, we will process it for you immediately.
We appreciate your patience and are here to assist you with any further questions.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.