The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
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The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
- #12 of 17 best companies in Ferry service
- #86 of 103 best companies in Travel deals
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Haven't received the tickets
I received this review email, but I still haven't received the tickets I bought!
26 September 2024
Reply from Direct Ferries
Dear Customer,
Thank you for your great review, we appreciate you taking the time to leave your feedback.
Regarding your tickets we have emailed these to your email address.
Thank you for choosing Direct Ferries and we hope that you have a great trip!
Kind regards,
Direct Ferries
Buyer Beware
Huge margins, terrible service and rip off cancellation / change policy. Book directly with carrier rather!
10 September 2024
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for your review; we greatly value your feedback.
Our service fee helps us invest in technology and customer service, ensuring you always find the best ferry options. The fee, based on your total booking price, is displayed at the final step of the booking process and is clearly shown before payment.
I understand the fees may be higher than expected. As a booking agent, we follow the ferry company's pricing and terms, which include any charges for amendments or cancellations.
For more details, please refer to our Terms and Conditions here: Terms and Conditions (https://ssl.directferries.com/ferry/terms.aspx).
If you need further assistance, please don’t hesitate to contact us.
Facile e veloce
3 September 2024
the tel number on the tickets invoice…
the tel number on the tickets invoice is not operational!
30 August 2024
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave us a review. We greatly value customer feedback.
If you need any assistance with your booking, please feel free to reach out to us at any time via our messenger, available in My Account or our Help Centre.
We transitioned to web-based support rather than phone contact to offer assistance in more languages and to better prioritize urgent inquiries. This change has allowed us to deliver improved customer service with our fastest response times yet.
Upon reviewing your booking, I can confirm that your cancellation request was successful and your refund has been issued.
If you require any further assistance, please don’t hesitate to contact us through our Help Centre or messenger bot. We would be happy to assist you.
My parents bought PO Ferries return…
My parents bought PO Ferries return tickets from Calais to Dover through Direct Ferries.
When they tried to check in and enter their passport details, they got an error message saying the booking did not exist.
The customer care was non existent and did not help at all to solve the issue despite its urgency, so they now risk losing their tickets (they were supposed to take the 13.40 ferry on August 16th) and had to buy another ticket for the eurotunnel to be sure to get to Dover tomorrow.
AVOID AT ALL COSTS.
15 August 2024
Unprompted review
Reply from Direct Ferries
Dear Condorelli,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion.
Please note I have sent you a separate email to follow up your case, please reply to it in order to take action, thanks
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
I haven't received my money back ,and it past already 20 days!!@@
I haven't received my money back,it is already past more then 20 days!!@
24 July 2024
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave a review.
We have reviewed your case and noted that the booking requested on 25/07 had a payment authorized by your bank but not actually processed.
We apologize for the delay in releasing the payment. We have forwarded your feedback to our accounts team to ensure that such situations are avoided in the future.
We remain at your disposal for any further assistance you may require.
Terrible customer service
Terrible customer service. We bought a flexible ticket to be able to adjust our return. It was impossible to rebook on line. Asked the chatbot to help us (the only alternative contact) that was four days ago. Got an email two days later asking for some details. Then nothing.
Our vacation is messed up. Direct ferries. Never again.
18 July 2024
Unprompted review
Reply from Direct Ferries
Dear Sabina,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion.
Unfortunately we have been unable to assist with your booking on this occasion due to no details being provided, however if you would kindly contact us via the below link we will be happy to assist you further and look into this matter alternatively you can also provide us with your reference number and we can give you a call back.
https://help.directferries.com/hc/en-gb/requests/new
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
Client contact
They are extremely difficult to contact and have obviously done the absolute utmost to not have to deal directly with a client.
I note they gave replied. The chat is an 'AI bot', not a person. There is no option to call, as they say in their reply they will 'give you a call' if they believe it the best way forwards.
2 July 2024
Reply from Direct Ferries
Dear Mr Nicholas Beard
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
If you need any support with your booking you can get in touch with us via our contact form or Live Chat (available for the first 24hrs after booking, and when your departure date is in less than 7 days). If the best way to resolve your query is over the phone, we’ll give you a call.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
If you still require assistance please reach out to us and we will be happy to help.
Kind regards,
Direct Ferries
Very bad experience with website and customer support.
I have made a reservation to wrong dates.
After I asked for amendment of tickets on the web page and paid for it (received confirmation to email that work is in progress). No changes were made in a week.
After I have contacted support to ask about the result of amendment or change reservation to new dates. I have received email from support with booking confirmation for the new dates.
With no issues with payment or additional charges.
But no tickets. I was checked spam folders till the very last day. After contacting the second and third time with customer support and providing all emails and documents.
I have been told that it is all my fault for not paying for amendment of tickets on web site and no refund is going to happen. I was trying to change tickets second time and have been told by the customer support that it all OK.
Website work and castomer support need to be improved. But seems like it will cost me 75 euro and lost day in vacation.
UPD: The company’s answer to my review is absolute essence of issues with website and customer support I had described. I can’t find the payment confirmation for amendment on my account. Nowadays, when you receive a confirmation by email from company what payment was made you presume it does, especially no one is checking 12 Euro sums on account.
Second, they mentioned that I have been told about additional payment I need to do for amendment by manager. It’s not true. They send me automatic email with strange payment of 24 euro for amendment of 70 Euro tickets which felt to spam and I didn't see it. But when I tried to reach castomer support no one told me that I still need to pay anything or my payment was not successful.
Conclusion: Stay away from Directferries, it will save your time, money and brain cells.
10 June 2024
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for your review and for bringing your concerns to our attention.
As explained, we are more than happy to investigate this issue further. However, we require a copy of your bank statement to escalate the matter to the designated department for a thorough review.
We are committed to helping you find a solution to the issue. Unfortunately, without evidence of an extra charge, we cannot take the necessary action to resolve it. Please email a copy of your bank statement to our customer service so that we can assist you effectively.
Thank you for your cooperation, and we look forward to resolving this matter promptly.
Best regards,
They are scammers and customer service…
They are scammers and customer service is trash. Dont ever purchase from them again
6 June 2024
Unprompted review
Reply from Direct Ferries
Dear Min,
I'm very sorry to hear about your negative experience with our company. We take accusations of scamming and poor customer service very seriously. Please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we are committed to improving our services based on your feedback.
Thank you for bringing this to our attention.
BE AWARE
BE AWARE! They have terrible customer service. You can’t reach the company by phone and customer service doesn’t respond back with a response but only automated responses. They charge your credit card, though they state that your card won’t be charged until your booking is secured. I have more than $525 that were indeed charged and the company hasn’t reversed the charges. They book unavailable bookings, leaving more than 12 people scrambling to find an alternative booking. I wish I would’ve read their reviews, especially their Yelp reviews prior to booking and recommending their company to our party of friends and family. 👎🏼 Also, save yourself some grief and deal directly with the boat company itself, because it’s less expensive to book directly with the boat company than Direct Ferries.
4 June 2024
Unprompted review
Reply from Direct Ferries
Dear Olson,
Thank you for your feedback on Trustpilot. I apologize for the inconvenience you and others have experienced with our service.
Unfortunately without your reference number we can not confirm that you are our customer and we can not handle and reply to your complaint. We would advise you to provide your reference number here or to contact our Customer service through our contact form, if you choose there as subject Update my email address, you would not have to provide the reference number and your query still will be handled and the booking will be found by the email address provided in that contact form.
If you need any support with your booking you can get in touch with us via our contact form or Live Chat (available for the first 24hrs after booking, and when your departure date is in less than 7 days). If the best way to resolve your query is over the phone, we’ll give you a call.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
Please note as we are not the ferry company it takes us up to 48 hours to confirm the availability and the price with the ferry company and therefore the price of the booking is not being debited before the booking is confirmed. When customers raise their booking requests we take only authorization on the price amount so that when we can confirm the booking we can debit the price right away. Any booking is subject to the availability and the availability can change at any time as many people all over the world can book at the same time, so the availability can change even at the same time as the booking request was placed and in this case you will get an email from us informing about that and offering some alternative departures.
We appreciate your patience and understanding as we work to address this matter.
Best regards,
Kind regards,
No confirmation email or tickets sent after purchase
I have received no confirmation email or any tickets after purchasing my upcoming trip, and I am very concerned. I'd like to receive my tickets otherwise I will be disputing the charge and filing a complaint.
22 May 2024
Unprompted review
Reply from Direct Ferries
Dear Mr Antmann
Thank you so much for sharing your feedback with us. We are very sorry to hear that you had issues with our website, and that overall your experience with Direct Ferries was disappointing.
Your booking confirmation has now been resent to if this does not come through to your inbox please also check your junk and spam inboxes. The booking is confirmed and valid for travel.
Our tech department is looking into this issue with highest priority in order to resolve it as soon as possible.
If there is anything else we can help you with, please don't hesitate to get back in touch with us.
Ticket
I have not had my tickets emailed to me. I can see the money has been taken from my bank account. I have received this request for a review of your service but I cannot see an email with my tickets - which when using your service before I have received. Will you email me my tickets for Fridays travel?
Thank you
15 May 2024
Reply from Direct Ferries
Dear Mr Evans
Thank you for taking the time to leave us a review on Trustpilot.
We sincerely apologize for any inconvenience you experienced regarding the booking confirmation. We understand the importance of having timely access to such documents for travel planning.
We have taken your feedback seriously and have resent the booking confirmation to the email address associated with your reservation. If you require any further assistance or have additional questions, please don't hesitate to reach out to us directly.
We appreciate your understanding and hope to provide you with a smoother experience in the future.
Best regards,
Thanks
Thanks
The price of the tickets was great and booking as well was easy
I will definitely use again
14 May 2024
The booking works... but
The booking works, but there are a couple of issues. With ferries that don't need pet declaration, they ask for it and you can just enter 1 dog (not 2 or more...). The ticket that they claim will arrive with a separate e-mail did never come and each time I hat do contact the customer service
13 April 2024
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on our website, we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience with our website will be much smoother.
regarding the ticket, unfortunately without a booking reference or an email address we are not able to check per our system and forward again the booking confirmation in case.
I kindly invite you to contact us trough our customer service, we will be happy to assist you , please use the link below :
https://help.directferries.com/hc/en-gb/categories/18420159825938-Contacting-us
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
good prices and discounts
good prices and discounts
good comparisons of routes and options
saving possibility for planning with a quote
26 April 2024
Cancelled my booking 20 mins before check in!
Direct Ferries took my booking on Tues night for a ferry on Wednesday, and emailed to advise there was a delay and they would send confirmation ‘shortly’. By the morning, still no confirmation. There’s no phone number to call, so had to use online chat. I started the chat at 0820. At 1040, 20 minutes before check in closed, they told me I had to send a photo of my passport because there was a security issue, and then cancel and re-book my ferry. At an £80 premium to the original fare!
Feels like an out and out scam to con me out of extra money. Booking cancelled, and Eurotunnel now booked for tomorrow. Thankfully we are in a van and can wait out the extra day, but many would simply have had to pay extra. Disgraceful sharp practice.
24 April 2024
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion.
The booking has not been confirmed due to a security issue, resulting in no payment being taken. We apologise for this inconvenience, it is a precaution.
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
Chinese pages cannot be paid
Chinese pages cannot be paid, it's a little inconvenient for Chinese people. Hope to improve.
1 March 2024
Reply from Direct Ferries
Dear Mr Gu,
Thank you for your positive review, we’re sorry to hear that you had this experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Thank you for choosing Direct Ferries and we hope that you have a great trip!
Kind regards,
Direct Ferries
This company rips people off
This company rips people off. I was misled by the lead in price. I placed 3 pets in my requirement section and a 10.20am departure time. When I received the confirmation, Direct Ferries had booked 08.30am and no pets. When I brought to their attention, they did not advise that they would charge an admin fee to correct their own mistake of incorrect time and omitting my requirement of 3 dogs. There is no telephone number to speak to anyone, but instead just a chat facility. On this chat, they sent me a link which automatically charged me without a breakdown of what amount the charges were or what they applied to. Numerous emails later they will not accept their mistake and are blaming Irish Ferries. I will never book with them again, and strongly advise others to book direct with the individual ferry companies.
11 January 2024
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide us with your valuable feedback.
Please note that in order to help you check your booking, we would need details such as the booking reference number or the email address used.
Please contact our customer service team and we will be happy to help you.
We remain at your disposal.
Kind regards.
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