discoveryplus.co.uk Reviews 1,217

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the pricing, finding it to be outrageously expensive and a significant hike compared to previous services. Customers also frequently reported issues with their subscriptions, including confusing processes, unexpected cancellations, and the inability to access content they had paid for. The service itself was often criticized for its poor quality, with problems like buffering, programs not loading, and difficulty navigating the interface. Reviewers also expressed strong negative opinions about the marketing practices, particularly the excessive and repetitive advertisements, even for paying subscribers. The user experience was widely described as terrible due to constant interruptions from ads and a difficult-to-use interface. Some people were dissatisfied with the lack of an ad-free option, especially given the high subscription costs. A few other people also felt that the content, despite being plentiful, was overshadowed by the overwhelming number of advertisements.

What people talk about most

Price

Customers had negative experiences with price, consistently expressing dissatisfaction with significant price... See more

Subscription

People report negative experiences with subscription services. Many customers express frustration over paying... See more

Service

Reviewers highlight negative aspects of service, consistently expressing disappointment. Many customers... See more

Marketing

Users describe negative interactions with marketing, primarily due to excessive and frequent advertisements.... See more

User experience

Consumers find the user experience to be negative. Many reviewers report constant issues with the app,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute Pathetic APP now, the latest update has made it more or less so annoying to use that you dont want to use it. Speeds are slow, tv guide gone so you cant plan what to watch, finding the sport... See more

Rated 1 out of 5 stars

Discovery/TNT took over cycling coverage from Eurosport. My subscription went from £40p.a. to £30.99p.m. To add insult to injury Discovery saturated paid for.coverage.witj endless ads. Worse stil... See more

Rated 1 out of 5 stars

Discovery+ has ruined cycling coverage in the UK. Like so many other cycling fans I am incredibly disappointed by the cost and the adverts. Having to pay £30/month is bad enough, to have to watch the... See more

Rated 1 out of 5 stars

Champions League .. absolutely rubbish. Can’t watch replays .. continuous errors.. app is diabolical. Americans can’t do proper sports ! Continuous adverts though paying full price. Plus I see t... See more


Company details

Written by the company

Discovery+ is a streaming service owned by Warner Bros. Discovery. The service focuses on factual programming drawn from the libraries of Discovery's main channel brands, as well as original series, and other acquired content


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If only I could give 0 stars to this…

If only I could give 0 stars to this pathetic excuse for a streaming service.

The app itself is slow & lags constantly.
Live sport? Forget it! Buffers every 5–10 seconds.
The help service are useless - “have you tried turning off your tv and turning it back on again?” 🤣

Complete joke - avoid, avoid, avoid!!!

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. In app purchases for things that seem to be offered for free in adverts for channel. Sky should be ashamed for teaming up with these thieves.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Total utter rubbish

Total utter rubbish. All we need to do is to access the app. Why make it so complicated? I gave up trying to watch a Premiership rugby match, it would have finished by the time I succeeded. A complete waste of time. Dump it.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy it, faulty app!!

Terrible clunky, faulty app that crashes all the time and often has no sound. An absolute joke for the subscription cost. Customer service is slow and avoidant when asking for a refund.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Such poor quality

Everytime I watch anything on TNT sports its like watching on a TV from the 70s. Buffers, poor quality. All my other channels are fine and Sky say its the broadcaster who is the issue. Please sort this out. It's criminal that I pay a lot for an HD channel and get worse than SD

11 December 2024
Unprompted review
Rated 1 out of 5 stars

£31 pm for adverts (scam artists) cancelling!

£31 pm for adverts. Adverts. Adverts, adverts. Not even good adverts. The SAME boring adverts. This is not what I expect to pay ... For yes... You guess it ... More damn Adverts!! Rugby on TNT, yes buffering initially, but sorted out when watching from beginning. (not live). Thankfully! Grey enough! Premium Plus + Adverts = Unethical Scam at this price!

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Was good adds free. Now it's a shitty scam!

Used to be good with adda free...I made the mistake of renewing without paying attention and them noticed it is now a shitty full of adds paying channel. AVOID!! So So so annoying! And obviously no refund possible.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

SHOCKING APP Don't work

Poor, constantly skips.

But when you trouble shoot on web site. Everything is down to me. My connection ect.

Every since discovery got the football it's been shocking. It's EVERY SINGLE GAME .

It's a joke.. they need to sort out there app fast.
If I paid for the app I would be fuming.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Not worth £3 a month at all

Not worth £3 a month at all. Boring shows, nothing really interesting. The unsubscribing process couldn't be more difficult. If I sub on TV I should be allowed to easily unsub there too... anyway, when you try to unsub online you get at least 4-5 additional clicks asking you to change your mind before you can actually unsub... nightmare.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible set up/ activation..

Terrible set up/ activation... Said 'Get D+ at no cost'. falsely advertised European football this week, so I didn't go to the pub to watch it. Jumped through all the hoops to activate, to be told I need TNT Sports subscription! so whats the point, if I have sky I have TNT available. Complete waste of time, over promissing and under delivering

26 November 2024
Unprompted review
Rated 1 out of 5 stars

They just don't listen

They just don't listen. My Google Play account was clearly hacked and whoever hacked it, subscribed to Discovery+. I immediately changed password and removed the unknown device. ALL GOOD. I asked D+ to close my account as I don't use it.

Bizarrely, there is no payment coming from my account, so I am not losing any money, yet. But my account was still hacked. I don't know how or where the payment came from? I am so nervous and worried its going to appear from my account somewhere.

They are REFUSING to close/delete my account whilst I have a 'live subscription'. Why? Its a SCAM and they are refusing to close my account.

I have spent hours explaining this to them, and they come back with the same answer every time.

I have ask 3 x times for their complaints policy and procedure - they asked me to set out what my complaint was. I did.

They still remain MUTE on the subject.

Stay clear is my advice, all good when nothing goes wrong.

BBC Watchdog have been informed #discoveryplus

8 November 2024
Unprompted review
Rated 1 out of 5 stars

Don’t bother if you watch UFC

Pay £30 a month for this site, go to watch ufc and they now charge an extra £20 per event and you can’t even watch the prelims, so you’re looking at £70 per month just to watch 2 events and maybe the occasional football. SCAM.

17 November 2024
Unprompted review
Rated 2 out of 5 stars

I tried cancelling my subscription but…

I tried cancelling my subscription but for whatever reason it did not go through. I was able to demonstrate this with screenshots and emails etc. they still charged me and would not refund the months of fees they took despite no activity in the account during the disputed period.
Never subscribing to Discovery+ ever again. And the thing is I’d been using them in the same pattern for years. To watch Champions league; when it’s done I cancel till next season; and they can see that but they lose a good customer instead of refunding 3 months of subs. Madness!

11 September 2024
Unprompted review

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