Disneystore Reviews 

The way my goods were packed wasn't acceptable won't be ordering online again so disappointed to see that the pajamas I ordered that were personalized were not packed correctly and all creased also the throw was the same not packed correctly not the sort of image that you would expect , can't return as personalized or I would had returned as received . Think packing team need training on how to repack garments to a better standard so at least they look presentable.

Bit disappointed. Ordered some baubles online on 15th Oct, and as I was due to move house arranged to pick it up from Doddle at Morrisons. Took 10 days for them to deliver it so it was due to arrive on the 25th Oct. However, this was the day I moved house and was then off work for a week sorting stuff out. There was no reminder email that it was waiting, or if I didn't collect it within a certain timeframe it would be returned. Anyway, went for it today - 9 working days after the estimated delivery date (I only just remembered it when unpacking my Christmas baubles during the move!) only to be told they had no record of it and to contact Disney. Rang customer services and they said it had been returned and couldn't tell me when it would be refunded as it hadn't been received by the warehouse yet so I now have to just remember to keep checking my bank account. It was my fault that I forgot about it, but I think a bit more communication from Disney would have helped, reminding me that the delivery date was the 25th for a start. If I'd have had it by courier I'd have had an email saying it had been despatched. Still have to pay the delivery because it's my fault. Not sure I'll use the online service again to be honest. To be fair, the guy at customer services was polite and helpful but I'm still left feeling a bit disappointed that I've had to pay £4 delivery and came out of it with nothing :-(

I love disney items! they are great a little expensive though, wish they would offer lower or free delivery.

Buy from the Disney Store frequently since they stock trading pins and have always had pretty good service.

I had an issue once where an item was missing from my package and so contacted them and they told me it was because the item was out of stock which was annoying as it should have stated that on the product page but anyway they refunded me my money no problem and that was that, though had I not contacted them they would not have issued me a refund. Another issue being a year ago they had a promotion where every order would get a little extra surprise, I did not get one and I contacted them several times and was always told they would get back to me, been over a year and they never got back to me which is poor service.

But other than that I've not really had any major issues.

Always had a good service from thedisneystore.co.uk. The only problem I have with them is they cannot tell you when or if a product will be back in stock

Outrageous client service. Tried to contact them a few times in regards to my order, always the same person responding. There is no way to complaint on her, because she is the only person in customer service.

I tried to modify my order, 30 minutes after ordering and paying, and got an answer it's not possible, because they already send it (!). I said ok, I can live with that but... 4 days later got an email the order was send. So she lied to me on the line saying the order cannot be modified due to being already sent. That's not everything - on next day, 5 days after ordering, got another email that they cancelled one of the items... so I'll get 3 items out of 4, money was not refunded and the package cost is still the same.

Is this a joke ? I just started reading these reviews and now see not it isn't, that's how disney store uk treats the customers.

I will never ever buy anything in this store.

Put a hold on my funds for the order I placed than charged me a separate time for the same order both charges are out of my account the back pack I ordered has not arrived a week and a half later and their clowns in customer service tell me it's just company policy to make me pay twice for the same order and they hold my funds for a week and a half after I've been charged twice

We took our 2 children to the York Disney store to open the store and reveal that they were going to Disneyland on their holiday. I had to write this review as me and my husband were blown away with the staff, they made it so magical for my children and exciting. The children's names appeared on the big screen saying your going to Disneyland on your holiday, it was so emotional and the best way to let the secret out!! We captured this magical moment on film too 😊 so a BIG thank you to all the staff at the York Disney store.

I wish I had read these reviews first. I ordered 5 items on 8th May 2017 then another item 30 minutes later. Received 4 items within a week so good so far as all the items were personalised. Received an email on 25th May stating the Mickey Mouse towel personalised was on its way. This was the item ordered 30 minutes after the first order. Telephoned Disney store about the 5th item on the first order that was a personalised Marvel medium towel and told it had already been dispatched but I had received no email about this. After a number of emails and telephone calls 2 parcels were delivered on 1st June 2017 and leaved on my doorstep while we were away for a few days. When we got home the personalised Mickey Mouse towel turned out to be a Medium Marvel towel with no name personalised on it and the second parcel was the medium Marvel towel but not personalised as per my order. Between the start and finish of this order Disney stores said my Mickey towel was lost in transit, then could have been left with a neighbour, then told as it will take another 15 days they were cancelling the order. After telephoning again I was told it is now out of stock. As for the Marvel towel that is now out of stock so couldn't get a personalised one ordered. I stated that I have two delivered which I will send back so they could personalise it but told they can not do that. Like other people I was told that there was no management there to speak to and after asking again to speak to someone more senior they said they would get someone to ring me. As I have had two grandchildren leaved disappointed out of the five I would never order from them again. Please please please think twice before orderering. This has been much a mess and customer service are not helpfully even though they do respond on email. I hope the service is better when I take the Grandchildren to Disney Orlando in August.

I would NEVER order from disneystore.com again!!!
I've only ever ordered from the USA twice before, both being Hot Topic ages ago, never a problem. First time ever ordering from USA Disney store this year, in April. I live in the UK and I really wanted a t-shirt I saw when my family and I were on holiday in Florida, but there was none in stock in any store out there. They don't sell it on the UK Disney Store website. I was worried to buy from the USA branch online, as I've heard so many bad things about their customer service representatives and also read a few reviews about cards being charged and then getting no goods and no refund. So my mum decided to brave it and pay the extra to buy it online for a late birthday gift for me, and have it sent to my family in Canada, (so she'd pay less custom fees), and they could send it to my brother via the army post to give to us. This was the first time my mum used HER credit card to buy from the USA. I've always used my debit card. So anyway, we ordered it in April on my mum's credit card, and she has not used her card since then for anything, she always uses her debit card or cash for her other purchases. So her credit card company called her this morning (30th MAY!) to tell her someone in CALIFORNIA, literally 10-15 minutes away from the Disney Store's headquarters, tried to use her card details to make a purchase. They tried to spend £79 worth at Target!!! I'm so glad her card company contacted her first so she could choose to decline payment!! God knows what else they would have tried to buy!! We've now blocked her card. There's no Target in the UK, and it's fishy how the first time she uses it online at Disney Store, her card details are re-used in the EXACT same state, EXACT same area, pretty much around the corner from the headquarters!! We will NEVER buy from the Disneystore.com ever ever again, this is disgraceful. Clearly someone working there has some kind of access to customer's card numbers, so !!BEWARE!!! It could happen again to anyone using a credit card to purchase!!

Brilliant customer service! These guys always go out of their way to help me. I’ve dealt with them on the phone and emails. Never had any problems. They go out of their way to find stock when I enquire, they sent a package with free delivery for me once just out of kindness. I love all the items on their website always 100% amazing quality.
Only cons I can think of are:

*Lack of free “next day delivery” I’m not saying they need that on every product it should be free next day if you spend £50 for example. They sell those incredibly beautiful 17” Limited Edition dolls for example which range between £72- £500 they should at least have a free next day delivery option because you are paying so much money for the item as it is. They currently only have free second class which for the price you pay is quite poor.

*Not enough products for Adults. On the USA version of the website has pages and pages of clothing and accessories for adults. I find that very unfair because there are so many fans here too! In my opinion they should have the same amount of products on our website too! Another problem is the clothing sizes. The USA realised women come in all sizes verses the UK who think we’re all skinny so the sizes here only go to an XL (small for the size tag too!) and in the USA sizes go bigger. NOT FAIR! I’m a plus size fan and I should be able to purchase my size from this website and not pay a fortune for customs because I have to order from abroad.

*No pre order option for the Limited Edition “17 dolls. Again the USA version of the website have a pre order option for those special dolls. We don’t which is extremely unfair too! It’s especially unfair because over here they sell out in seconds sometimes verses if he had the option to pre order we’d probably have a better chance of ordering via that option. They are also quiet about when these LDs are going to be released. They used to sometimes announce them on the Disney Store US blog but not the last few! We need more warning to give us time to save money. Also the ones that are £500 is insane! We’re not millionaires! Not everyone realistically has that kind of money to spare. They need to charge much less for those LD sets!

*Lack of decent promotions. Another thing the US site does are some amazing promotions on toys. Buy 1 doll get another for free that sort of thing. I never see deals like that on here. I never get discount vouchers either but over there they do. Really annoying since delivery is expensive so it would be nice to have cheaper items to make up for it!

My final negative point is that some of the plushies seem to be limited edition with no warning. Like last year when Pete’s Dragon was out they sold an Elliott plush. He’s not on the website anymore and there was no warning at the time that he would be limited. Now I have missed out and scalpers are trying to make a fortune on ebay by overpricing him. Next time a toy is only going to be there a limited time we deserve to now that and that it won’t be restocked.

Ordered the lumiere light for Christmas for myself ( mum paid for it, I just ordered it because she wasn't sure on the item) when I opened Christmas Day his neck was actually broken however at the time they were impossible to get a hold of so just dealt that he was slightly broken because he was just going to sit on a shelf anyway. Anyway, Monday I messaged them on Facebook (end of march) explaining what had happened because I'd noticed that the Disney store had restocked them and asked if there was anything they could do? That same day I got a message back asking for my email address and full name so they could look at my order history. I immediate got a message back saying they were send me out a brand new one that day on next day delivery free of charge! And true to their word the next day I arrived home from work and there he was, my brand new lumiere! Considering he's near on £60 I am thrilled with the service I received! Couldn't praise them enough :)

it is awesome. I go there often and I like their toys. I can find any Disney toys there. people are kind and friendly

I'm gonna have a moan about it because honestly, i'm so unimpressed with the Disney Store lately, and i always buy my Disney items from them all the time, the Tangled fans were expecting the new Tangled Before ever after merchandise, which Disney Store has told me online that it has been delayed? why? they should've been on the shelves ages ago..., the second time i messaged them about it they was a bit nippy with me, but the Tangled fandom are getting tired of waiting and we want a set date for when it's released as we don't want to miss out, not only that they do not have enough products in stock! which is terrible they should know certain Disney movies and shows are popular and should get a load more of stuff in stock knowing it'll sell like hot cakes and then people would'nt get so angry at them. Disney Store must address these issues if they want to keep customers happy, Hermes aswell isn't a good delivery company as i've seen many people complain that there goods were broken by them! As i say i've been a long term fan and customer and it'll be nice to see new things also in the stores and online, and also the Tangled merch soon!

I was a bit frightend after reading some reviews but I took the chance as my friend always had no trouble with ordering from disney so I ordered belle animator doll for granddaughters birthday and pleased I did as I recieved email once dispatched and it arrived in less than a week very well packed for security and the doll is stunning this is my first delivery from disney and had no trouble atall so it had to be nothing less than 5 stars and it was worth it to see my grandaughters face when she opened her favorite princess belle 😀

When you have an problem, you get continually bounced around different support staff, all not really being able to do anything except say im sorry you are having a bad experience, have a nice day. That they will have to check and get back to you.

The staff also do not know anything about what they are being asked. Always saying we don't actually know about any of our products etc and that only management would know, but there is no way to contact them.

Also what kind of company, is not able to actually confirm a lost delivery 3 weeks after the delivery was supposedly delivered, and still have not confirmed this, saying delivery company has not got back to them. and only offerring a PARTIAL redelivery 1.5 weeks after being told the delivery has not been delivered.

After taking payment for an item that was out stock, then refunding incorrectly. Then offered a free delivery code for next order which didn't work, seriously are you having a laugh. Looking at your your reviews online on trust pilot, mum's net and other sites, looks like the brand will be tarnished with poor service and bad quality products. Anyways I believe customers are always right so eventually this will be evident with lack of sales.

Disney Store UK is probably the worst company I have ever dealt with. The staff could not be less helpful, have no idea what they are doing and are completely unapologetic. Items appear on the website for seconds and then disappear at checkout, once you've ordered things you wait weeks and then out of the blue you receive a refund note telling you they are out of stock so you won't be getting the item. They change offers and stock randomly so you go to order something that had personalisation on it the day before and suddenly they don't do it but then add it on two days later. They leave orders on hold by mistake and then when they realise and release them the items are sold out. They can't spell so personalisation items say things that aren't even words and then never rectify it. I sent the biggest complaint letter in after they completely ruined my sons' Christmas and they've never bothered to respond. Just awful, Disney should be ashamed and close down the UK branch because it's embarrassing.