Distinctive Chesterfields Reviews 798

Friendly, knowledgeable and helpful. The support and advice helped us make the right choice for our home. The sofa is high quality and should last us a while!

Where do I start? Well, I bought these sofas from the company on February 25. I believe the quality is not up to what I would call decent. Firstly, the scroll arms had different folds of leather and depths, which is ok, they said it's bespoke. Secondly, dents on the scroll arms at the back, where it looked like it had no foam, or was pulled too tight. The company again said no problem and sent a specialist to check. He told me it was a fault, but the company told me the report did not mention a fault. Someone is lying here and it ain't me. I still have not seen this report. I complained about the cushions being far too soft, fair enough, they sent replacements of a better quality. Unfortunately, they are even more uncomfortable and sink constantly; oh, you need to plump them regularly. Had I known that, I would not have agreed to them. The timescales to get anywhere with this company are farcical; months passed, and I needed to keep calling them for info. Then I was told as I had altered the sofa sizes, I could not send them back. I got my Credit Card company involved, as I believed they were just stringing me along, hoping I would go away. I did not get anywhere with them either; the details of the report just basically agreed with everything that Distinctive Chesterfields were saying. I still have not seen the reports from the sofa inspector; it was not even present in the credit card investigation. So summing up, great company to deal with until you have a complaint, then it goes south. I am now trying to sell them online at a fraction of the purchase price, but no takers, looks like a charity shop then. A total loss of my money, and now I have to purchase a new sofa that is actually comfortable to sit on. To make matters worse, I have noticed the seat cover is breaking down at the piping. I could phone the company again, but I don't think I could suffer the stress of it all.
Let me reply to Distictive Chesterfield. Please show me these so called expert inspection. I asked my credit card company for this, reply we dont have it. So please put the 2 reports on here for all to see, no, thought not. I only knew of 1 report, so where did the other one come from. Summing up, either you are suppressing the report as it sheds light on a fault, or the expert lied to me. My want for a return was based on his report and the fact the foam in the cushions was not fit for purpose.

Excellent experience from beginning to end. The sofas are exactly as we expected, are of very high quality, and the customer service couldn't have been better. Highly recommend!

Our experience with Distinctive Chesterfields was excellent 110% . Could not have been better. Our visit to the showrooms was very informative, relaxed and friendly. The showroom has many different types of beautiful chesterfields sofas which made it easy for us to find one that we liked. Andrei’s knowledge of the leather qualities and his experience helped us in choosing the right size, colour, cushions and feet etc. The quality is exceptional. The workmanship is paramount . We could not have experienced better and we’re extremely happy with our purchase . Customer service excellent. Delivery was also on time and the delivery men were really friendly and very efficient. One thing I loved was the tickets attached to the sofa on delivery have the names of the craftsmen that had worked on the production of our sofa. Such a lovely personal touch . We totally recommend 100%. Thank you Distinctive Chesterfields . Happy Christmas

We needed furniture for a retail store that was going to open ahead of schedule. I looked everywhere for the chesterfields we were looking for. Saw Distinctive Chesterfields and gave them a call. When they told me that they received a shipping container every month I wasn’t as worried. While on the phone with Ruth, she emailed all her ppl to make sure everyone could pull this off…the container was already packed, but they made it happen! And the deadline we had - they made it! Everyone is swooning over the furniture. So impressive. So rich looking. No regrets!

Distinctive Chesterfield delivers the kind of craftsmanship you don’t see often anymore. Though based in England, with an office on the East Coast of the U.S., they make the entire process feel personal and seamless. Their leather furniture is beautifully made—substantial, elegant, and clearly built to last for decades, if not a lifetime.

The customer service is equally impressive. Every interaction is handled with care, and Ruth, in particular, is an absolute standout. She’s attentive, knowledgeable, and genuinely committed to making sure customers have the best possible experience.

The finished pieces are stunning in person and would elevate virtually any space, from a cozy living room to a more formal setting. If you’re looking for heirloom-quality leather furniture paired with exceptional support, Distinctive Chesterfield is a rare find.

Excellent service from purchase to delivery. Thank you

Really good advice and service before the purchase, very patient and no pressure from Olivia. Very pleased with the Chesterfield.

Great service, great product and great quality couldnt ask for more.

The chair was as good as expected. The sales assistant gave me constructive advice concerning the internal measurements of this chair.
Having purchased a leather sofa from Distinctive Chesterfields nearly 10 years earlier, which is still as good as new, I was again looking for quality and reliability.

Excellent customer service
Beautifully made sofas
Very happy

Really helpful customer service, with great advice about the suitable materials for the expected location. Ie direct sunlight, hard wearing places etc. item arrived well protected and looked stunning. The quality and feel of the chesterfield is fabulous.

Purchased my sofas in September 2013 and it’s survived daily family life plus dogs and a cat.Can’t recommend this company highly enough.Did have a spring go after nearly 5 years and spoke to Mark Denby who very quickly sent someone to replace it. I think you know your purchase is quality when you’re still using it twelve years later!

I recently decided to purchase a 2 seater Chesterfield and after doing the rounds online, I made the decision to visit the showroom at Distinctive Chesterfields.and it was worth the drive up from the coast.
The showroom has a staggering & comprehensive collection over two floors and gave me the opportunity to look at the various detail choices  available when customising my order.
No sales pressure on my visit, the product sell themselves and I was allowed  the time to decide on my final choice.
I requested a firm seating as I have friends on the larger side and I was not disappointed. 

Delivery details and after sales service were precise and most welcome. My only regret is that I don't have the space at home to include a  club style chair. 

My custom purple 2 seater Windsor Chesterfield was delivered today.

Ruth was a knowledgeable and patient guide, expertly handling all my questions and concerns. Ultimately, my sofa is everything we agreed on! Extra length, extra depth, taller legs and, oh! that purple color! Fabulous.
The delivery guys were so professional! They gave me notice, arrived on time and even removed their shoes before entering the house.

Was a very pleasant experience was so very helpful in helping me choose my sofas. Am so very pleased. Would definitely recommend friends and family.

Fantastic service end to end. Very pleased with craftsmanship and quality of product. Highly recommended.

We initially saw a photo of a sofa online that we fell in love with. We hadn’t been looking for leather, even though the sofa was leather in the photo.

We went to the London showroom and saw Andrei who was so helpful, he took his time and gave us all the info we needed to choose the right leather, as well as providing options to enable us the have the perfect sofas for our home.

We ordered 2 large Saxon sofas and a Marlborough footstool.

When they arrived (within the timeframe we’d been told), the sofas and footstool looked amazing. They are such high quality! Every detail we’d asked for had been incorporated. The feet unfortunately hadn’t been sent with the sofas, and as the drivers were leaving, I noticed a small scratch on one arm, so phoned and spoke to Giacomo who sent the feet out the next day. He also arranged for the sofa to be repaired.

The repairer fixed the scratch in no time and it is impossible to see where the scratch had been.

If you’re looking for beautiful English made chesterfield sofas that are very high quality, I would absolutely recommend Distinctive Chesterfields!

I couldn’t be happier with my new sofa; the quality is absolutely amazing and it feels built to last. The staff were incredibly helpful throughout the whole process and went above and beyond to create something bespoke. Delivery was smooth and on time, with great communication from the team. Great experience from start to finish – highly recommend!

Great products, very knowledgeable staff.
Great to learn how the products are all locally made. Our sofa was delivered on time.