Dobbies Garden Centres - Perth Reviews 297

TrustScore 3 out of 5

2.8

Huntingtower Park, Crieff Road, PH1 3JJ Perth, GB


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See what reviewers are saying

Rated 2 out of 5 stars

Was at Dobbies world Perth for breakfast on 16th October, approximately 9.30am. We were a family of 10 spending £75/80 and though plenty food it was found to be luke warm. I did mention to server when... See more

Company replied

Rated 5 out of 5 stars

Good experience .Restaurant much better staffed .Everyone very friendly and helpful .Also decided at home I wanted 4 garden chairs and could not get them on line without buying a table , so sent messa... See more

Rated 1 out of 5 stars

Went to the centre in Perth, the cafe is in a disgusting state tables and floor strewn with detritus. Cutlery? Good luck the prices are insane the cakes are now bought in and £4 a slice of cake? Sandw... See more

Company replied

Rated 1 out of 5 stars

On purchasing a pressure sprayer I discovered on reaching home the nozzle was missing. I returned this - a round journey of some 25 miles . I was given a refund but no compensation for the time and tr... See more


Company details

  1. Garden centre

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Huntingtower Park, Crieff Road, PH1 3JJ, Perth, United Kingdom

2.8

Average

TrustScore 3 out of 5

297 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Faulty Bistro Set

The table on our new expensive bistro set is not square the table is wobbly. I phoned on Monday to complain received an email today 4 days later saying they’ve not got one in stock to send photos do they can rectify the situation. The table is faulty!! I want a replacement. Customer service is shocking.

22 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thanks for your review.
We're sorry to hear this

Can you send your details and the order number to customer.service@dobbies.com so we can help?

Best wishes
John

Rated 5 out of 5 stars

Spacious and welcoming location

AS usual we are happy to visit this garden centre.
The coffee is reasonably good and the staff are always pleasant and helpful.
We purchased small tomato plants which we have now planted out into larger pots.
The quality of the plants are normally good and well looked after.

20 April 2022
Rated 5 out of 5 stars

I enjoy the selection of items for sale…

I enjoy the selection of items for sale in Dobbies, and especially some of the offers and seasonal reductions. Can usually find a nice gift for family or friends birthdays or for a treat.

18 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

We like the variety of merchandise.

We like the variety of merchandise at Dobbies and visit often. On this occasion we purchased dog biscuits from the pick and mix - fill a box range and some seeds. We did not have to wait long at the checkout and were served by a very friendly member of staff.

17 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

Very helpful staff

The staff could not have been more helpful, lifting pots and compost for me and putting it all in my car. Superb service.

14 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 3 out of 5 stars

Plants and other gardening products…

Plants and other gardening products good as usual, but disappointing experience in Restaurant as bird flying around. When requested to staff made a half hearted effort in removing bird which failed .... not good for hygiene indoors etc.

14 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi,

Thanks for your rating, I am sorry to hear this.

Please email our customer service team and our team and will be happy to help resolve this.

Best wishes

Rated 4 out of 5 stars

Jolly friendly staff

Jolly friendly staff, nice atmosphere, good stock and coffee and cake was good value

12 April 2022
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Reply from Dobbies Garden Centres - Perth


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes
John

Rated 5 out of 5 stars

My recent visit to Dobbies in Perth

On my recent visit to Dobbies in Perth, we enjoyed a delicious drink and snack in the clean and airy restaurant. Staff were friendly and helpful. I had a problem about not receiving Sale information which the staff sorted out efficiently. I had a great time browsing the garden centre and making several attractive purchases. Staff here are always helpful too but it would be good if there were a few more of them.

8 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

We hope to see you again soon.

Best wishes
John

Rated 5 out of 5 stars

Quality products

Quality products, friendly staff and a great restaurant! Well done Dobbies!

7 April 2022
Dobbies Garden Centres - Perth logo

Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Rated 4 out of 5 stars

The Disabled Are People Too, You Know?

I always enjoy my visits to Dobbies apart from the Disabled Toilet. All it needs is a proper tidy, decor wise & the Air Conditioner given a good overhaul, so that it's not an overheated, smelly, sweat box. The toilet roll dispenser is pretty awful as well. Thankfully, I carry my own tissues, because although the dispenser is full, you can never get the Toilet Paper out of it. I always judge a place on the presentation of their Toilets & by rights, Dobbies would receive Nil Poi, if it were not for the saving grace of their Shop, Restaurant & Garden Centre. So please Dobbies, the Disabled do not choose their lot in life, so it would be nice if you actually considered us as human beings & not dumb animals who should be happy with their lot. You're more welcoming to dogs than you are Disabled People.

5 April 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thanks for your review.

Sorry you didn't fully enjoy your visit, and we have responded previously to your feedback. Can you send your details to customer.service@dobbies.com so we can help further?

Best wishes
John

Rated 5 out of 5 stars

Planning a planting a plant

It was a very quick visit. We lost a plant we were particularly fond of, but a suitable replacement was found at your store. We even got excellent care advice, not to mention other bits and pieces. So all good, although we did miss out on coffee on this ocassion.

31 March 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 5 out of 5 stars

we were sitting in the dog area as we…

we were sitting in the dog area as we had our dogs with us, assistant came to clear the tables right away and wiped everything down, she chatted to us as she cleared, beautiful fresh scones with our tea, had a lovely time before browsing round the store, all well stocked

22 March 2022
Dobbies Garden Centres - Perth logo

Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 5 out of 5 stars

Very happy with my last visit

Very happy with my last visit. Staff were very helpful and even looked after my shopping basket of gardening items whist I took a quick trip to the cafe so I didn't have to lug it round.

19 March 2022
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Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 4 out of 5 stars

Visit for coffee & cake with our…

Visit for coffee & cake with our grandkids. Staff were really patient & allowed the children time to choose their cakes .

17 March 2022
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Reply from Dobbies Garden Centres - Perth



Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Best wishes
Liz

Rated 5 out of 5 stars

As per usual

As per usual, Perth branch staff helpful and friendly, store clean, hot chocolate freebie drink a welcome treat and a present was bought for a special friend plus a few extra house plants for us.

10 March 2022
Dobbies Garden Centres - Perth logo

Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 5 out of 5 stars

Greeted at the door by very pleasant…

Greeted at the door by very pleasant member of staff. The service in the restaurant was excellent with very welcoming assistants.

10 March 2022
Dobbies Garden Centres - Perth logo

Reply from Dobbies Garden Centres - Perth

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

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