We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
Company replied
My Fridge/Freezer broke down during the heatwave. I was eager to check if the appliance was repairable. Found Domex the whole process from booking an appointment to the doing follow up calls was a pl... See more
Company replied
I rang about replacement door shelf and salad drawers which were cracked and were not safe to use. I rang on Monday and by tea time an engineer turned up, by Tuesday my replacement drawers & shelf arr... See more
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Company details
- #11 of 27 best companies in Appliance repair service
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domex
Thank you, Shaz, for taking the time to leave your feedback. We're sorry to hear that you felt the service you received was unprofessional.
During the initial visit, our engineer Caner attended your washing machine and cleared a blockage from the drain filter. We can also see that a new job has since been raised for you.
As your review doesn't provide any further details about what you felt was unprofessional, we would welcome the opportunity to understand your concerns more fully. Your feedback is important to us, and we would be happy to look into any specific issues you experienced.
Kind regards,
Domex Customer Care Team
Fantastic service
The repair turned out more expensive than had I opted for one of Domex's fixed-price competitors, however, the professionalism, speed and care shown by Andrei was fantastic and worth paying the premium. Thank you so much.
13 August 2026
Reply from Domex
Thank you, Derek, for taking the time to leave us such thoughtful feedback.
We appreciate your comments regarding the cost of the repair and understand that price is an important consideration when choosing a repair service. We're therefore especially pleased to hear that Andrei's professionalism, speed and care made the service worthwhile for you.
Thank you for choosing Domex and for recognising the quality of service provided.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you, Mrs Watt, for your lovely review!
We're delighted to hear that Vlado provided such a professional service while repairing your washing machine and that you felt he went above and beyond.
We'd love to know what we could have done to turn your 4-star experience into a 5-star one. Your feedback is really important to us and helps us continue to improve the service we provide.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Engineer was prompt and efficient
Engineer was prompt and efficient.
Cleaned up after himself and fixed my machine
12 August 2026
Reply from Domex
Thank you for your 5-star review, Nicola! ⭐⭐⭐⭐⭐
We’re really pleased to hear that Saby was prompt, efficient and left everything clean and tidy after completing your washing machine repair.
It’s great to know your machine is now back up and running.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for your 5-star review, Vikibhai! ⭐⭐⭐⭐⭐
We’re glad Kashyap delivered a great service while attending to your washing machine. A straightforward, positive experience is exactly what we want for every customer.
Thank you for taking a moment to leave us your feedback.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for your 5-star review, Mrs Coe! ⭐⭐⭐⭐⭐
It’s fantastic to hear that you’ve chosen Domex for both your dishwasher and washing machine repairs and have found our service reliable each time. We’re pleased that Franco was able to assist with your latest repair and continue that positive experience.
Thank you for returning to Domex and for placing your trust in our team.
Kind regards,
Domex Customer Care Team
As i am an oap with eye and hearing…
As i am an oap with eye and hearing loss the engineer was understanding anf so helpful
11 August 2026
Reply from Domex
Thank you for your lovely 5-star review, Mrs Scott! ⭐⭐⭐⭐⭐
We’re very pleased to hear that Errol was understanding, patient and helpful throughout your cooker repair. Making sure our customers feel comfortable and supported during every visit is incredibly important to us.
Thank you for taking the time to leave us such positive feedback.
Kind regards,
Domex Customer Care Team
The Domex engineer was prompt
The Domex engineer was prompt, polite and very efficient. We had a repair visit the day after the fault (ours, not the equipment!) was reported. Great service, thank you.
Bonnie Foster
7 August 2026
Reply from Domex
Thank you for the brilliant 5-star review, Bonnie! ⭐⭐⭐⭐⭐
We’re so pleased we could arrange a visit so quickly and get things sorted for you. It’s also wonderful to hear that Diego was prompt, polite and efficient throughout the appointment.
Your comments are a great reflection of the service we aim to provide.
Kind regards,
Domex Customer Care Team
Enginner was on time and very nice and…
Enginner was on time and very nice and efficient.
7 August 2026
Reply from Domex
Thank you for your 5-star review, Chris! ⭐⭐⭐⭐⭐
We’re really pleased that Mark arrived on time and provided a friendly and efficient service while attending to your washing machine. It’s always rewarding to hear when our engineers make a great impression.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Very professional
Very professional, quick, efficient service. Excellent comms and lovely repair technician.
11 August 2026
Reply from Domex
Thank you for the fantastic 5-star review, David! ⭐⭐⭐⭐⭐
From clear communication to a quick and efficient repair, it’s great to hear that your experience with Domex was a positive one. We’re especially pleased that Mark’s professional and friendly approach stood out during your microwave repair.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for the 5 stars, Niki! ⭐⭐⭐⭐⭐
It’s lovely to hear that Kuda made such a positive impression during your microwave repair. Being friendly and polite while delivering a great standard of work is something we really value, so your feedback is much appreciated.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for your 5-star review, Abdura! ⭐⭐⭐⭐⭐
We’re pleased that Frank’s punctual arrival and quick service made your fridge freezer repair a positive experience. We know how important it is to get appliance problems dealt with promptly, so it’s great to hear we delivered this for you.
Thank you for choosing Domex and for sharing your feedback.
Kind regards,
Domex Customer Care Team
Sorted out my microwave quickly
Sorted out my microwave quickly. It's now working. Polite, tidy and efficient. Thank you.
10 August 2026
Reply from Domex
Thank you for the 5 stars, Jean! ⭐⭐⭐⭐⭐
It’s great to hear that Nick had your microwave working again quickly and that his polite, tidy and efficient approach stood out during the visit.
Thank you for choosing Domex and for taking the time to leave us a review.
Kind regards,
Domex Customer Care Team
Skilled workers and reliable service.
11 February 2026
Reply from Domex
Thank you for the 5 stars, Elaine! ⭐⭐⭐⭐⭐
It’s wonderful to know that Diego’s expertise and the reliability of our service made a positive impression during your microwave repair. Providing skilled workmanship alongside a dependable service is exactly what we aim for.
Thank you for choosing Domex and for sharing your experience with us.
Kind regards,
Domex Customer Care Team
Explained the problem withu appliance…
Explained the problem withu appliance diagnostics done and explained what to do after or if it happens again.
Arrived on time
10 August 2026
Unprompted review
Reply from Domex
Thank you, Omar, for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Gancho provided a thorough and helpful service while attending to your fridge freezer. It’s great to know that he clearly explained the issue following his diagnostics and gave you advice on what to do should the problem occur again.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you so much for your fantastic 5-star review and for continuing to choose Domex over the years! ⭐⭐⭐⭐⭐
We’re delighted to hear that Justin was polite, punctual and provided an excellent service while repairing your dryer. Your continued trust in our team means a great deal to us.
We really appreciate your kind feedback.
Kind regards,
Domex Customer Care Team
Proffesional
Proffesional , friendly , fixed my dishwasher in 20 mins.
Arrived 20 mins , early . Left my appliance, as he found , it .
21 July 2026
Unprompted review
Reply from Domex
Thank you, Kamini, for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Adnan provided a professional and friendly service and was able to get your dishwasher back up and running so quickly. It’s also great to know that he arrived promptly and left everything as he found it.
We really appreciate you taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Fast in making appointment
Fast in making appointment. Arrived on time. Engineer knew his trade
8 August 2026
Reply from Domex
Thank you, Barbara, for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were able to get an appointment quickly and that Diego arrived on time. It’s also great to know that his knowledge and expertise left such a positive impression while repairing your washer dryer.
We really appreciate your feedback.
Kind regards,
Domex Customer Care Team
Very good attentive engineer attended…
Very good attentive engineer attended to my microwave which was not functioning properly. Sorted promptly and advised accordingly.
7 August 2026
Reply from Domex
Thank you, Mrs B, for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Kuda provided an attentive and helpful service while repairing your microwave. It’s great to know that he was able to resolve the issue promptly and provide you with the appropriate advice.
We really appreciate you taking the time to share your positive experience.
Kind regards,
Domex Customer Care Team
Top Service: efficient and remediede the problem…
Very efficient and remedied the problem with our dishwasher promptly.
7 August 2026
Reply from Domex
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Svet provided an efficient service and was able to resolve the issue with your dishwasher promptly.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
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