We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
Company replied
My Fridge/Freezer broke down during the heatwave. I was eager to check if the appliance was repairable. Found Domex the whole process from booking an appointment to the doing follow up calls was a pl... See more
Company replied
I rang about replacement door shelf and salad drawers which were cracked and were not safe to use. I rang on Monday and by tea time an engineer turned up, by Tuesday my replacement drawers & shelf arr... See more
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Company details
- #11 of 27 best companies in Appliance repair service
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parlin & Xion were brilliant!
Parlin & Xion were brilliant, they called 30 minutes before arriving and were super helpful throughout the visit and really knowledgeable. They fixed my dishwasher leak and had the part required so I can highly recommend.
7 August 2026
Reply from Domex
hank you, E Davies, for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Pavlin and Xion provided such a helpful and knowledgeable service. It’s great to know they kept you informed before arriving and were able to resolve the leak on your dishwasher during the visit with the required part.
We really appreciate your recommendation.
Kind regards,
Domex Customer Care Team
A quick & effective company
A quick & effective company, only waited a day before an appointment was booked
3 August 2026
Reply from Domex
Thank you, Annette, for your lovely review!
We're delighted to hear that you found our service quick and effective and that we were able to arrange an appointment for your washing machine so promptly.
We'd love to know what we could have done to turn your 4-star experience into a 5-star one. Your feedback is really valuable to us and helps us continue to improve our service.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Excellent from start to finish
Very good service. Call handler was excellent and booking an engineer was easy. The engineer arrived on time and was extremely professional. He was very respectful and managed to resolve the issue with our tumble dryer. Really great service.
6 August 2026
Reply from Domex
Hi Mark,
Thank you very much for your fantastic 5-star review. We’re delighted to hear that you found the booking process easy and received excellent service from our team.
It’s wonderful to know that Nirmal arrived on time, was professional and respectful, and successfully resolved the issue with your tumble dryer.
Kind regards,
Domex Customer Care Team
Prompt, efficient and helpful dishwasher service.
I was impressed with the service. The engineer arrived on time, diagnosed the issue quickly and carried out the repair efficiently. I also appreciated the practical advice given to help prevent future problems.
5 August 2026
Reply from Domex
Hi Christine,
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you were impressed with the service you received from Owais and that he was able to diagnose and repair your dishwasher efficiently.
It’s also great to know that you found his practical advice helpful.
Kind regards,
Domex Customer Care Team
Next day call out!
Was able to book a call out for next day; received confirmation of arrival. Engineer attended location and was able to fix the problem!
Outstanding service!
5 August 2026
Reply from Domex
Hi T Hearn,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were able to arrange a next-day appointment and were kept informed of Matt’s arrival.
It’s great to know that Matt was able to resolve the problem with your fridge freezer during his visit. We really appreciate your comments about the outstanding service.
Kind regards,
Domex Customer Care Team
Reply from Domex
Hi John,
Thank you for your fantastic 5-star review! We’re delighted to hear that Ceco provided a helpful and efficient service while repairing your dishwasher.
We really appreciate your feedback and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
My Fridge/Freezer broke down during the…
My Fridge/Freezer broke down during the heatwave. I was eager to check if the appliance was repairable. Found Domex the whole process from booking an appointment to the doing follow up calls was a pleasurable experience. Domex definitely put the Customer. I will definitely use Domex again, they will be my go to Company.
29 June 2026
Unprompted review
Reply from Domex
Hi Mary,
Thank you so much for your wonderful 5-star review! We’re delighted that we could help with your fridge freezer, especially during the heatwave when having a working appliance is so important.
It’s fantastic to hear that you had such a positive experience with Domex, from booking your appointment through to our follow-up communication and Peter’s visit. Providing a smooth, customer-focused service is extremely important to us, so your comments mean a great deal to the whole team.
We’re thrilled to hear that Domex will be your go-to company in the future.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you, Eliza, for your lovely review!
We're delighted to hear that you received great service from Nidhin during the repair of your washer dryer and that you had such a positive experience with Domex.
We'd love to know what we could have done differently to turn those 4 stars into 5! Your feedback is always valuable and helps us continue to improve our service.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
They kept me informed right from the…
They kept me informed right from the begining to the end of the process.
The engineer soon sorted the problem out excellently.Couldn't have been better.
Thankyou
Brian H.
4 August 2026
Reply from Domex
Hi Brian,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were kept well informed throughout the entire process and that Lewis was able to quickly diagnose and resolve the problem with your cooker.
It’s fantastic to hear that the service couldn’t have been better.
Kind regards,
Domex Customer Care Team
Reply from Domex
Hi Bakary,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were pleased with Louis and found him to be an experienced technician during the repair of your fridge freezer.
We really appreciate your feedback.
Kind regards,
Domex Customer Care Team
Excellent service and I would really…
Excellent service and I would really highly recommend
4 August 2026
Reply from Domex
Hi Dan,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service from Abdul during the repair of your washer dryer.
We really appreciate your kind words and your high recommendation.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Excellent service
Excellent service. Reported a fault and was fixed following day by a very polite young man
4 August 2026
Unprompted review
Reply from Domex
Hi Joy,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service and that Jason was able to repair your oven the very next day.
It’s also wonderful to hear your kind comments about how polite Jason was.
Kind regards,
Domex Customer Care Team
Politely called before arrival
Politely called before arrival. Thoroughly checked my appliance and fully repaired within a short time. I had only reported the breakdown of the appliance the evening before so was very happy to have it working so quickly.
3 August 2026
Reply from Domex
Hi Sarah,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Andy kept you informed before his arrival and provided a thorough and efficient repair of your microwave.
It’s especially great to know that we were able to get your appliance back up and running so quickly after you reported the fault.
Kind regards,
Domex Customer Care Team
Excellent service
Elisha was excellent and resolved the fault-a new heating element was needed which he fitted and tested-A lot less expensive than a new washing machine Thank you
3 August 2026
Reply from Domex
Hi Paul,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Elisha provided excellent service and was able to diagnose the fault, replace the heating element and thoroughly test your washing machine to get it back up and running.
It’s always great when a successful repair can save the expense of replacing an appliance.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
He was polite he fixed the problem and…
He was polite he fixed the problem and he explained the problem and I think he’s good engineer
28 July 2026
Reply from Domex
Thank you very much for your fantastic 5-star review! We’re delighted to hear that Darius provided a polite and professional service, successfully repaired your cooker and took the time to clearly explain the problem to you.
We really appreciate your kind words about Darius and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Reply from Domex
Hi Yvonne,
Thank you for your lovely 5-star review! We’re so pleased to hear that Alex provided such a polite, warm and friendly service while repairing your washing machine.
Thank you for choosing Domex – we really appreciate your feedback.
Kind regards,
Domex Customer Care Team
Fridge freezer repair repeat fault
Month ago repair carried out on my fridge freezer. Fault detected again and called them and was told would have to pay for new call out although their website says repairs are covered for 1 year. Also no engineer available for a week so had to find another company.
31 July 2026
Unprompted review
Reply from Domex
Thank you, Paresh, for taking the time to share your feedback. We're sorry to hear of your disappointment and appreciate the opportunity to clarify how our repair guarantee works.
Our 12-month guarantee applies to any electrical or mechanical parts that we supply and fit as part of a repair. Should one of those fitted parts fail within the guarantee period, we will replace it without charge. However, if a subsequent issue is unrelated to the part previously fitted, a new call-out and diagnosis may be chargeable.
We also appreciate your frustration that an engineer was not available sooner when you contacted us, particularly when dealing with an essential appliance such as a fridge freezer, and we're sorry that we were unable to accommodate an earlier appointment on this occasion.
We regret that your experience has left you dissatisfied.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you, John, for your 5-star review!
We're delighted to hear that you were pleased with the service you received. It's great to know that Louis provided you with a very good service while repairing your fridge freezer.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Quick response & Service
Reported washing machine not working on Tuesday, lady I spoke to was very helpful, told me every thing I needed to know. Booked apointment for engineer for next day Wednesday. Engineer very good and infomative, fitted new motor and machine fixed by 1.35pm.
Great service.
30 July 2026
Reply from Domex
Thank you, Alvin, for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that our customer service team provided all the information you needed when you reported the issue, and that we were able to arrange an appointment for the very next day.
We're also pleased to hear that Nidhin provided an informative and professional service, fitting a new motor and getting your washing machine back up and running so quickly. Your feedback means a lot to us, and we're thrilled that you were happy with the service you received.
Kind regards,
Domex Customer Care Team
Speedy and efficient repair…
Kept well informed about arrival time and repair completed quickly and efficiently.
31 July 2026
Reply from Domex
Thank you, Anthony, for your fantastic 5-star review!
We're delighted to hear that you were kept well informed about Kosta's arrival and that your fridge was repaired quickly and efficiently. Providing a reliable service and keeping our customers updated throughout the process is something we take great pride in.
We really appreciate your kind feedback and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
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