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Dortech Direct Reviews 3,753

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its effectiveness and excellent value. Many highlight the quick and efficient delivery service, often arriving earlier than expected and well-packaged. The overall service, from initial ordering to helpful advice, is frequently described as excellent and reliable. However, some people were dissatisfied with certain aspects of the delivery, mentioning damaged goods in transit or delays. A few customers also reported receiving incorrect items or products past their expiry date. There were also occasional comments about products not performing as expected or issues with pricing discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their effectiveness, good value, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness... See more

Quality

People report positive experiences with quality, praising products that perform as described, such as... See more

Price

Users describe positive interactions with price. Many customers found products to be well-priced, very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basicall... See more

Company replied

Rated 5 out of 5 stars

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I... See more

Company replied


Company details

  1. #72 of 109 best companies in Building Materials Supplier
  2. #28 of 42 best companies in Building materials store
  3. #28 of 39 best companies in Construction equipment supplier
  4. #36 of 61 best companies in Door supplier
  5. #6 of 6 best companies in Fire protection equipment supplier
  6. #56 of 88 best companies in Tool shop

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I emailed the company to inform them of this but haven't had a response back.

2 February 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback.

We’re really pleased to hear the ordering process was easy and that your delivery arrived earlier than expected — and that you’re happy with the lifters themselves.

We’re very sorry to hear about the latch on the box snapping and especially concerned that you haven’t received a response to your email. That’s certainly not the experience we aim to provide. Please could you get back in touch with us so we can resolve this for you as quickly as possible. We’ll be happy to help.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Would recommend

Easy to order & order despatched quickly.

15 January 2026
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Reply from Dortech Direct

Thank you for your kind review.

We’re glad you found it easy to order and that your item was dispatched quickly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service great product and at a…

Great service great product and at a good price👍

3 February 2026
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Reply from Dortech Direct

Thank you for the fantastic review!

We’re delighted you’re happy with the product, the price, and the service. Your feedback means a lot to us 👍

Rated 4 out of 5 stars

Efficient company

My original order was out of stock but was replaced with a similar item and sent out promptly.
I have used this company before and would use again because of their service.

2 February 2026
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Reply from Dortech Direct

Thank you very much for your 4-star review and for your continued support.

We really appreciate your understanding when your original item was out of stock, and we’re pleased we could get a suitable replacement sent out to you promptly. Providing reliable and helpful service is very important to us, so it’s great to hear that this has been your experience again.

We truly value your repeat custom and look forward to serving you again in the future.

Rated 3 out of 5 stars

one screw and cover plate on handle…

one screw and cover plate on handle missing. I used old screws but no cover plate which is not needed when handle is in locked position. Item fitted correctly.

2 February 2026
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Reply from Dortech Direct

Thank you for your 3-star review and for your feedback.

We’re sorry to hear that one screw and the cover plate were missing from your delivery. Had we been made aware of this, we would have been more than happy to resolve the issue for you straight away and send the missing parts.

We’re glad to hear that the handle fitted correctly and that you were able to use your old screws as a temporary solution. However, please don’t hesitate to contact us directly in the future if anything is missing or not quite right — we’re always here to help and ensure you receive everything as expected.

Thank you again for your feedback, and we appreciate your support.

Rated 5 out of 5 stars

It arrived on time

It arrived when you said it would and the product was just what I wanted

2 February 2026
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Reply from Dortech Direct

Thank you for your review.

We’re pleased to hear your order arrived as promised and that the product was exactly what you wanted. That’s always our goal!

Rated 4 out of 5 stars

Although the product was available to…

Although the product was available to order for delivery in 2 to 3 days, they were out of stock and delivery took a few weeks. However, the company let me know as soon as they knew there was a supply issue and when it arrived, the product was all I expected.

2 February 2026
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Reply from Dortech Direct

Thank you for your 4-star review and for your honest feedback.

We’re very sorry that the delivery took longer than initially stated due to the unexpected stock issue. We understand how frustrating that can be, especially when a shorter delivery time is shown at checkout.

That said, we’re pleased we were able to keep you informed as soon as we became aware of the supply delay, and we’re glad to hear that the product met your expectations once it arrived.

We really appreciate your patience and your understanding, and we hope to provide a smoother delivery experience next time.

Rated 5 out of 5 stars

Great product for shower glass

Great product for shower glass. Web site informative and excellent service for postage. Well packed and quick delivery. Thank you
Sue Elliott

13 January 2026
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Reply from Dortech Direct

Thank you so much for your lovely feedback, Sue.

We’re delighted to hear the product worked well for your shower glass and that you found the website informative. It’s great to know you were happy with the packaging and delivery too.

We truly appreciate your support — thank you again!

Rated 1 out of 5 stars

Slow and unhelpful

Wouldn’t but from here again, they sent me completely the wrong items and their refund process is extremely slow, even though the items have been returned back.

Avoid buying from this company.

9 February 2026
Unprompted review
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Reply from Dortech Direct

Thank you for your feedback. We sincerely apologise for the inconvenience caused by receiving the incorrect items.

Once we were made aware of the issue, we immediately raised a collection request with DPD. Unfortunately, they did not provide you directly with collection details, which may have caused some confusion.

Please note that the collection and refund process was handled in a timely manner from our side. As soon as the items were returned to us, we processed your refund according to the information provided, and you have now been refunded in full.

We appreciate your understanding and are taking steps to ensure this does not happen again.

Rated 5 out of 5 stars

So simple to order

So simple to order

12 January 2026
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Reply from Dortech Direct

Thank you for your review.

We’re glad you found the ordering process simple and straightforward — that’s exactly how it should be

Rated 5 out of 5 stars

I watched the video on social media and…

I watched the video on social media and thought i will give it a go.

I was skeptical, but have to say it does actually make a difference to the mold on the silicone and cleans it up well.

29 January 2026
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Reply from Dortech Direct

Thank you for sharing your experience.

We love hearing this! It’s completely understandable to be skeptical, so we’re especially pleased to hear it made a noticeable difference and cleaned up the mould on the silicone so well.

Thanks for giving it a try!

Rated 1 out of 5 stars

I bought this item because I saw the…

I bought this item because I saw the advert and thought that it looked really good but when it arrived I used it straight away and it didn’t work at all, very disappointed and won’t be ordering again, do not trust the adverts anymore, very misleading and false advertising, I would ask for a refund but can’t be bothered with the hassle.

29 January 2026
Dortech Direct logo

Reply from Dortech Direct

We’re really sorry to hear that you were disappointed with your experience. The Dortech Direct Mould Remover has helped many customers achieve great results, and this is not an issue that has been raised with us before. That said, we understand how frustrating it is when a product doesn’t work as expected.
There can be a few factors that affect performance, such as the type of surface or severity of the mould, and we’re always happy to help troubleshoot or advise on best use. If you’re willing to share any further information with us, please feel free to get in touch directly — we will always do our best to help resolve the situation.
We take all feedback seriously and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Pine bannister

Emailed a week after ordering as heard nothing. Got an immediate response apologising, awaiting stock and giving an estimated dispatch date.
Bannister arrived weekly before then. Excellent quality for the price.

29 January 2026
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Reply from Dortech Direct

Thank you for your review.

We’re sorry there was a delay in communication initially, but we’re pleased we were able to respond quickly once you contacted us and provide an update. Even better, we’re glad your bannister arrived sooner than expected and that you’re happy with the quality and value.

We appreciate your patience and your feedback.

Rated 5 out of 5 stars

Very easy to nagivate the website

Very easy to nagivate the website. The communication was excellent, posted in good time with decent packaging - All round good experience and worthy of 5 stars - Thankyou

29 January 2026
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Reply from Dortech Direct

Thank you for the wonderful 5-star review!

We’re delighted you found the website easy to navigate and that you were happy with the communication, packaging, and delivery time.

We really appreciate your kind words — thank you for your support!

Rated 4 out of 5 stars

Slow delivery

29 January 2026
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Reply from Dortech Direct

Thank you for your review. We’re glad overall you were satisfied, and we’re sorry the delivery was slower than expected on this occasion. We always aim to get orders out as quickly as possible and appreciate your patience. We hope to provide an even better experience next time.

Rated 5 out of 5 stars

Very good

Very good, I recommend

9 January 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for recommending us! We’re delighted you had a positive experience.

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