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Dortech Direct Reviews 3,753

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its effectiveness and excellent value. Many highlight the quick and efficient delivery service, often arriving earlier than expected and well-packaged. The overall service, from initial ordering to helpful advice, is frequently described as excellent and reliable. However, some people were dissatisfied with certain aspects of the delivery, mentioning damaged goods in transit or delays. A few customers also reported receiving incorrect items or products past their expiry date. There were also occasional comments about products not performing as expected or issues with pricing discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their effectiveness, good value, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness... See more

Quality

People report positive experiences with quality, praising products that perform as described, such as... See more

Price

Users describe positive interactions with price. Many customers found products to be well-priced, very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basicall... See more

Company replied

Rated 5 out of 5 stars

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I... See more

Company replied


Company details

  1. #72 of 109 best companies in Building Materials Supplier
  2. #28 of 42 best companies in Building materials store
  3. #28 of 39 best companies in Construction equipment supplier
  4. #36 of 61 best companies in Door supplier
  5. #6 of 6 best companies in Fire protection equipment supplier
  6. #56 of 88 best companies in Tool shop

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

Quality items, speedy process, well packaged and fast delivery.

17 February 2026
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Reply from Dortech Direct

Thank you for the great review! We're pleased you’re happy with the quality, speedy process, and packaging. Fast and reliable service is what we aim for.

Rated 5 out of 5 stars

Very good service

Very good service, great item

29 January 2026
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Reply from Dortech Direct

Thank you for your kind words! We’re delighted you’re happy with both the service and the item.

Rated 5 out of 5 stars

Thanks Matt

Matt quickly arranged a redelivery of items that DPD lost in transit. Good service at a good price from Dortech.

12 February 2026
Unprompted review
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Reply from Dortech Direct

Thank you for your feedback! We're glad Matt was able to quickly resolve the delivery issue for you. We appreciate your patience and your comments about our service and pricing.

Rated 5 out of 5 stars

Great service

Great service
Ordered & came following day

16 February 2026
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Reply from Dortech Direct

Thank you! We're pleased your order arrived the very next day — exactly the level of service we aim to provide.

Rated 1 out of 5 stars

I found up and cancelled my order as it…

I found up and cancelled my order as it was going to be a six week delivery and still received it and paid about 130 quid for the pleasure

29 January 2026
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Reply from Dortech Direct

We’re sorry to hear you were disappointed with your experience.

An email notification was sent advising of a 3–4 week lead time on your order, and we also offered an alternative product in case this timeframe wasn’t suitable. Our records show the order value was £60.30.

We understand from your review that you believed the delivery time would be six weeks and chose to cancel. However, the order was processed and dispatched within the originally communicated timeframe. This period also included the Christmas holidays, during which we were closed for one week, which was factored into the lead time provided.

Rated 5 out of 5 stars

The products are great and do what it…

The products are great and do what it says on tin.
The only downfall it on both delivery's the tops on the tins were smashed.

16 February 2026
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Reply from Dortech Direct

Thank you for your honest feedback. We're really pleased you're happy with the products themselves. We’re very sorry to hear about the damaged tin lids on both deliveries — that’s certainly not ideal. We’ll pass this feedback on to our packing team and the courier to help prevent this happening again. Please feel free to contact us if any items were affected.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, I had my order the next day. No complaints at all.

27 January 2026
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Reply from Dortech Direct

Thank you for the great review! We're glad your order arrived quickly and that everything was spot on. We really appreciate it.

Rated 5 out of 5 stars

Great product

Great product, great communication

26 January 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you! We’re delighted you’re happy with both the product and the communication. We always aim to keep our customers well informed.

Rated 5 out of 5 stars

Great service and product

Great service and product, thank you!

26 January 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you very much! We’re pleased you’re happy with both the service and the product. We appreciate your support.

Rated 5 out of 5 stars

Great experience through super service

My order arrived in time, extremely well packed and does a brilliant job.

13 February 2026
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Reply from Dortech Direct

Thank you for your kind review! We’re glad your order arrived on time, well packed, and that it’s doing a brilliant job for you. That’s exactly what we like to hear!

Rated 5 out of 5 stars

Smooth order

10 February 2026
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Reply from Dortech Direct

Thanks for your 5★ review! We’re glad your order went smoothly and appreciate your support.

Rated 2 out of 5 stars

Delivery was slow and tube of silicone…

Delivery was slow and tube of silicone damaged at base with silicone leaking slightly from tube.

10 February 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for submitting your review

We’re sorry to hear about the issue with your delivery. Your order was dispatched within 4 working days, as per the 2–5 day delivery window, and unfortunately it was held at the DPD hub, which we’re not notified about.

For any damages, please report within 12 hours of delivery with photos so we can issue a replacement or refund.

Rated 5 out of 5 stars

just good service

just good service

2 February 2026
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Reply from Dortech Direct

Thanks for your feedback! We’re pleased you had a positive experience and look forward to serving you again.

Rated 5 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

Thank you for your 5-star review! 🌟 We’re glad to hear you’re happy with the product and that it was delivered on time. We appreciate your support!

Rated 5 out of 5 stars

Cracking product

Cracking product. By far the best glass cleaner ever used. Delivered as stated no issues.

5 February 2026
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Reply from Dortech Direct

Thank you so much for your amazing 5-star review! 🌟 We’re delighted to hear you love the glass cleaner and that it arrived exactly as expected. Your feedback means a lot, and we can’t wait to serve you again!

Rated 5 out of 5 stars

Got the black mold remover

Got the black mold remover. Its a great product will be buying again.
Thankyou

4 February 2026
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Reply from Dortech Direct

Thank you for your fantastic 5-star review! 🌟 We’re thrilled to hear that you’re happy with the black mold remover and that it worked well for you. We look forward to serving you again soon!

Rated 5 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

Thank you for your 5-star review! 🌟 We’re delighted your order arrived so quickly and that you’re happy with our service. We really appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Item sent quickly. no fuss.

Ordered some coloured silicone and it was sent out immediately. Item as described. Very happy.

3 February 2026
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Reply from Dortech Direct

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear your coloured silicone arrived quickly and met your expectations. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

This is my second purchase of 5 cans

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basically spray and then wipe off. I use a damp cloth as it seems to work better. If using inside home I recommend opening the door/window as the smell is strong.

16 January 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you so much for your fantastic 5-star review and for coming back to us for a second purchase we really appreciate your continued support.

It’s great to hear it worked so well on plaster overspray and paint on your internal Juliet balcony doors, and that it made the job quick and easy. “Spray and wipe” is exactly what we like to hear! Thank you as well for sharing your tip about using a damp cloth that’s really helpful for other customers.

And we appreciate you mentioning about ventilation when using indoors. That’s great advice and always recommended.

Thanks again for your detailed feedback we’re delighted it’s working so well for you!

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