Downlights DirectReviews 

Dealing with Oliver was very easy and he provided me with the equipment I needed when I needed it. This was my second time using this company.

Thursday 6th June 2024 – Order placed because they have 100’s in stock!!

AVOID this company like a bad head cold, ‘Hassle FREE Delivery’ & ‘Exceptional customer service’ this company needs to check the dictionary as to the meaning of these amazing words of wisdom.

They claim to offer a worldwide ‘Hassle FREE Delivery’, total rubbish, lets blame DPD.

Delivery to Ireland is simple, AMAZON do it all the time, but not SPOTLIGHTS DIRECT, they have an excuse for everything, stock in the wrong place, DPD never collected, DPD app failed, DPD label printer faulty, and finally if everything else fails blame good old BREXIT, guys its now over FOUR years since the UK left the EU, wake up and get your act together, Pals!!

FRIDAY 7th June 2024

“Hi,We are just awaiting a stock transfer on the bezels before the order ships, they are held at our Warrington depot however they don't have the facilities to ship to Ireland therefore this will be dispatched and the tracking will be sent over on Monday.Kind regards, Oliver”

I would NEVER rely on this company sending me any products, ever again, and neither should you, nearly a week into my order and I still have no magic tracking number from DPD, or delivery date, absolutely nothing except grief, and lots of it.

I have wasted nearly an hour on the phone to them chasing up my order daily, they never inform you of why there is a delay, they do absolutely nothing, now that is not EXCEPTIONAL CUSTOMER SERVICE, that’s totally appalling customer service, Pals.

Monday 10th June 2024

“Hi, I've checked and the bezels landed from our other warehouse too late to leave yesterday I'm afraid. I've spoken to the warehouse and these will leave today.Thanks, Matt”

After nearly a week of waiting for the order of 26 downlighters to be sent to Southern Ireland, this is there reason, their standard, non apologetic, just blame everyone but them.

Wednesday 12th June 2024

“Hi, I've had a look and unfortunately sometimes we have issues with auto despatches on DPD with exports, whereby the label will not correctly come off. It seems this has happened with this order and we have DPD looking into this. This was one of the major issues surrounding brexit. I've spoken to them and this should be resolved today.I know this order has been slightly delayed and I can only apologise about this. If you do need any further orders from ourselves, please come direct to me and I can see what I can in the way of a goodwill discount. Kind regards, Matt Smith”

I have emailed them FOUR times today asking for the tracking number, but never a reason, EXCEPTIONAL CUSTOMER SERVICE and HASSLE FREE!!!!, appalling....

I needed some downlights and had no idea where to start. A couple of emails later and I had what I needed. Perfect service!

I've been struggling to find a down light bulb in my bathroom for the last 4 months, as it's been discontinued. I asked everyone in my flat and experts in shops but it was very hard to find a similar model.
After searching for a long time, I found a Down light Direct website and asked an advisor. Matthew Smith patiently checked all the model numbers and ceiling size for a long time and he found the right model for me!!
He is a real expert, very kind and patient. He said he has been working in the field for a long time. Very lucky to meet him today. If you find a down light bulb. I 200% recommend the Downlights Direct. I guess Matthew and Downlights Direct are the best down light advisor/Shop in the UK. All the residents of my flat will be very grateful for his help! Thank you so much!

Excellent after sales service. I was helped with an issue with a dimmer switch I had purchased. Oliver was patient and supportive throughout until the issue was resolved.

Down Lights Direct delivers top-notch lighting solutions with an unbeatable customer service experience. Their diverse downlight options cater to all styles, and the team's commitment to customer satisfaction is truly outstanding. A standout choice for quality products and exceptional service in the lighting industry.

Whats the point of a chat window if there's nobody to respond.
Very frustrating.
Staring at a chat screen is probably worse than listening to hold music.

AVOID Customer Service Non Existent.

I had an item delivered that was faulty. I emailed Downlights Direct (rare in itself, so many companies make it difficult for you to communicate with them) and got a swift reply - within three days a replacement arrived. Great efficiency and responsiveness, most impressed.

We received a faulty product but we were sent a replacement with no problem and there was no request to send back the faulty item. Very pleased with the service received

I first ordered from Downlights Direct about three years ago and they provided excellent service at a good price. I recently had a problem with a faulty light and it was dealt with in a friendly and efficient manner (thanks Harrison!) and was resolved with no cost to me.

I would happily recommend them and will certainly use them again myself.

Ordered some kitchen downlighters and was later advised by our electrician that not needed. I asked Downlights Direct for a refund of £48.12 and initially was told no refund as they have a 30 days return policy. It had been around 2 months since I ordered the lights which were unopened and still in the boxes. After my email they ageed to refund me minus their handling fee of £12.32. I queried this as I had to pay for post but they refused to review this high cost for simply receiving back their stock at no cost to them.

Had numerous e-mail exchanges with the support desk (Edward Partington) regarding a LED lighting project. They checked the tape, transformer, controller, remote control etc were all compatible, drew up a pro-forma invoice for all the parts, and even did the soldering for a small fee. All now up and running and looks great.

No communication about items not in stock for two weeks. Called them and was told I have to wait another 3 weeks for my order said I would like to cancel order they send out part of it just to stop me from canceling
Can't finish the job now for three weeks avoid ordering from then web page said over hundred in stock at the time of order

Back in February 2023, I purchased a number of downlights and at that time, I was impressed by the website, competitive pricing and speed of delivery.

Unfortunately one of those downlights has recently become faulty and I had cause to contact Downlights Direct, requesting their assistance.

Despite sending an email late afternoon, I received a positive response from Matt that evening, providing details of a no cost replacement that had been scheduled for dispatch immediately.

It is heartwarming to find a company that bucks the trend, and actually strives to provide a positive customer experience, and, not just at point of sale.

Needless to say, if I require anything in the future, I know which company I'll be using. Thank you Matt and well done Downlights Direct.

Received order no problem, unfortunately the Downlights were not what we wanted so returned them. The company received the return on the 14th September and we still have not received a refund despite chasing twice. The first time we chased they had lost the return so had to locate it, the second time we chased we were told it was processed on 5th October still no refund received, had to open a dispute claim with credit card company to move forward with it.

Installing LED strip lights isn't always straightforward, but this company and web site makes it a stroll in the park, with excellent back-up on the phone.
Whilst I can't currently vouch for the reliability of the products (it's too early) the guarantee is much better than other suppliers, the quality excellent, and only surpassed by the customer service provided by Oliver.
If you're considering the plug and play Philips Hue style, think again, and give these guys a look. More flexibility, more bespoke systems available, decent prices and straightforward to make your own bespoke system. Thank you.

Waited a week for 6 bulbs. Packaging was very poor and when I opened them they where the wrong ones. We then went all around the houses with they wanted photos of them and no end of hoops to jump through, only to be told we had to pay for another lot and then get a refund for the incorrect ones when they arrive back. Have now asked to speak to a manager, let’s see if they phone back.

Fantastic support and quick delivery. I needed some guidance on what sort of fittings I needed and one of their sales team, Edward, was able to quickly advise over email.
Highly recommended!

A company should be judged by by how well it resolves problems. I had an issue with a downlight finisher. Phoned downlights direct who sent a replacement within a couple of days, just simple straightforward great customer service. Just a shame more companies aren't this good.

Just purchased again from this Company and it was a superb purchase. Our house is now first floor refurbished and we start on the next floor down, we use this Company because the Customer Care is excellent and the advice they give you so helpful, the products are fair priced and quality and my order was so well packaged with recycling well thought about. I would not shop anywhere else for lighting.
I have to mention Oliver, in Customer Care, he is such a wonderful chap and sorted my delivery out in an instant. Outstanding Company that many other Companies could learn from! Thanks Oliver you are a STAR* x