The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... See more
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Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... See more
Company replied
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... See more
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Fairacres Retail Park, OX14 1BS, Abingdon, United Kingdom
- 01235 611536
4.7
Excellent
168 reviews
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Excellent buying experience at dreams…
Excellent buying experience at dreams with attentive staff who did their best to apply discounts to match competitors pricing.
10 October 2023
Unprompted review
It came when expected and with very…nice and efficient men
It came when expected and with very nice an
6 October 2023
Positive Experience
Helpful and polite staff. Knowledgeable about products to enable us to make an informed choice
6 October 2023
This mattress has make a great…
This mattress has make a great difference in my sleep, I highly recommend this to anyone that has issues with back pain , very comfortable indeed, I’ll give it 10 out of 10
5 October 2023
Very nice salesman not pushing us in…
Very nice salesman not pushing us in any direction, great range of beds and happy with the one we bought.
7 September 2023
Excellent Services
Good communication leading up to and including delivery day. I chose the assembly service which was great.
13 August 2023
Great team at Abingdon helped us with…
Great team at Abingdon helped us with our mattress purchases. Special Thanks to the manager. We are very happy and, great delivery teams on both occasions. Much Appreciated Thankyou All:))
12 August 2023
I got good details from store assistant
I got good details from store assistant to choose and decide as per my requirement. This is for my store visit not the product.
Store assistant have enough knowledge on products and verities available in store.
I recommended my friends to visit store and give a try.
12 August 2023
Unprompted review
Above and beyond!
My 76 year father thought he had added the cost of getting the bed set up, to his order (he hadn't). The team at Abingdon went out of there way to go over to my Dads, and actually help him set the bed up, as I live over an hour away! How amazing is that!
11 August 2023
Unprompted review
I needed a new mattress and found the…
I needed a new mattress and found the young lady very helpful by helping me choose a mattress just for me
4 August 2023
Satisfied customer
The staff were very helpful and courteous.
Great care was taken by the delivery team.
23 July 2023
The young man was so lovely when I went…
The young man was so lovely when I went in and was willing to help me out with a new mattress even offering me a cup of tea which was so nice of him.
My new mattress is lovely I have no more pain when I get up now and getting a good night sleep.
15 July 2023
Ordered a mattress in store and they…
Ordered a mattress in store and they were able to deliver it on the day we asked.
No problems with delivery
29 June 2023
Came when they said it would and item…
Came when they said it would and item very good quality. Happy.
21 June 2023
Definitely worth going to Dreams.
The staff were very proactive, knowledgeable about the products and made very good suggestions given what our budget and requirements were. I would definitely recommend for friends and family to purchase from Dreams - it was my first time doing so and I think it's very good value for money along with great service in store.
30 May 2023
First Class Service and product
Excellent instore assistance including Sleepmatch system to identify mattresses meeting our needs.
Excellent product knowledge and patience from assistant John.
Altogether a very pleasant and professional experience
28 May 2023
Unprompted review
TV bed is great quality
TV bed is great quality. The crew that delivered it and assembled it were fantastic.
Only issue was how long I had to wait for delivery.
27 May 2023
May use AI-assist with repliesRead more
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Abysmal customer service
Visited Abingdon branch and decided to buy a display model mattress and base at half price. The Manageress was hard faced, unhelpful and abrupt, being awkward and non customer service based about delivery that had to be in the following week or she could not sell it to us, even though they had other wrapped items upstairs sat waiting to be delivered. There were very few delivery slots the next week. We left the store without buying due to her poor attitude. As Josh had been so good in store we rang back and bought over the phone. Upon delivery the matress was damaged by the delivery crew, genuine unfortunate incident in our home and so Josh found a replacement display model and was asked to ring us back in 2 days as he was off the next day. I was not able to speak to my partner at work whilst the delivery was happening with regard to whether we wanted another display model or a refund. We never heard from Josh. I did leave it 10 days to see if he would call, but he never. Luckily our discontinued mattress was now on line new, at the same price as the display one so I avoided dealing with the store staff and rang customer services direct. Long story short we got a new mattress cheaper then the display one which was returned. Basically once Josh had the sale with the nice friendly smiley face he had no interest and just fumbled over a reason he had not rang me back and his story did not tie up with the notes the customer service member read to me off the screen.
25 April 2023
Unprompted review
Reply from Dreams - Abingdon
Good morning Simon,
Thank you for your review. I am sorry for the issues you have had with your mattress and the service in store.
I have sent you an email with a suggested resolution which I hope you will find acceptable. I look forward to hearing from you shortly.
Many thanks
Peter
From sales to installation was smooth
From sales to installation was smooth, friendly and a Dream.
18 May 2023
Very helpful personnel
Very helpful personnel! The purchase of our mattress was easier than we thought
Highly recommended
1 April 2023
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