The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... See more
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Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... See more
Company replied
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... See more
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Fairacres Retail Park, OX14 1BS, Abingdon, United Kingdom
- 01235 611536
4.7
Excellent
168 reviews
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Everything went exactly to plan
Everything went exactly to plan. Good communication, Efficient and Friendly installation. Good products exactly as sold to me at Abingdon. No regrets.
It is not sufficiently often that such things can be said with other companies.
9 February 2024
Headed to local store in Abingdon and…John provided great customer service
Headed to local store in Abingdon and greeted by John. Helped us and provided the sleep match service . What a great tool to determine best mattress …. He showed us options as per the results . Didn’t order straight away needed time to think, didnt push for an answer …..but just ordered on line , can’t wait for new mattress in 10 days time …thanks John for all you help
27 January 2024
Unprompted review
Dreams accommodated us well
Dreams accommodated us well. From order to delivery. Everything was straight forward and correct
18 January 2024
I found a great mattress
I found a great mattress, it’s wonderfully comfortable. I was very pleased with the service I got from dreams and would highly recommend them.
14 January 2024
Excellent service
Hannah was brilliant.
The delivery was perfect.
Everyone we encountered were professional, friendly and respectful.
Excellent.
13 January 2024
The representative at the store was…
The representative at the store was wonderful and knowledgeable. The delivery of our mattress was quick and professional. And our mattress is as we expected. Perfect!
13 January 2024
I the sakes person was very helpful
I the sakes person was very helpful. The ordering and delivery went very smoothly and I am very happy with my purchase.
12 January 2024
Amazing customer service
Amazing customer service, we are very pleased with our purchase.
2 January 2024
Great service and great mattress
3 December 2023
Very helpful advice in the shop when…
Very helpful advice in the shop when choosing our new bed and mattress.
The delivery crew did an excellent job with the removal of the old bed and installing the new one.
18 November 2023
Good guality bed and delivery was great…
Good guality bed and delivery was great but no mattress protector as promised
5 November 2023
aff were very helpful and friendly 🙂…
Staff were very helpful and friendly 🙂 we had one on one attention who showed us around, talked through each product, about pros and cons. Offered us coffee. Went above and beyond.
14 October 2023
Great experience in the Abingdon store
Great experience in the Abingdon store, helpful and informative staff.
3 November 2023
Helpful sales man who showed he had a…
Helpful sales man who showed he had a good knowledge of his merchandise
28 October 2023
Great service by all the team
Great service by all the team, from advice to purchase through to very obliging delivery staff.
Super product and getting a good nights sleep again.
28 October 2023
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The most uncomfortable mattress ever and no response from customer service after 5 days.
I spent 1200 on a mattress thinking it would be more comfortable and it's the most uncomfortable mattress I've ever slept on! It's so lumpy and my back aches every morning and now is in pain with muscle spasms and throbbing. I emailed Dreams 5 days ago but have only received an automated response.
27 October 2023
Reply from Dreams - Abingdon
Good morning,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you have not received a reply to your email, and I am sorry that you are not getting on with your new mattress.
I tried to call you this morning to offer some advice and assistance in relation to this matter, but I was unable to reach you.
As such, I have sent you an email with some key information and hope to hear from you soon.
Many thanks,
Kishan
Great timing with delivery and good…
Great timing with delivery and good honest service in store
24 October 2023
The staff were incredibly helpful and…
The staff were incredibly helpful and so willing and eager to help us find the perfect mattress. They helped us analyse exactly what sort of mattress we needed and then took into account our budget when suggesting mattresses for us to try out. The add ons when buying a mattress were brilliant too, having the option for an 8 year warranty made spending a lot of money on a mattress feel a lot safer, and having the option for delivery was a life saver. Would recommend and shall definitely use again when the time eventually comes to get another mattress!
4 October 2023
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