We were served by Louis in Ashford and he was very helpful but not pushy. He analysed exactly what we required from a mattress. He didn't pressure us to buy the most expensive one and once we had dec... See more
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Huge thanks to Gary for helping me and my husband choose our new bed. His customer service was excellent, friendly, and professional. He made what could have been an overwhelming process completely st... See more
Great customer support in-store, via telephone. Very patient and friendly staff. However, delivery slots are too few, and Friday afternoon slots incurred a £30 charge, which I did not realise until... See more
Outstanding service received from Imogen. Went through all our questions in great detail and was very helpful. We were not even convinced we were going to purchase a new mattress at this time. However... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful delivery guys who managed to…
Helpful delivery guys who managed to get mattress into bedroom smoothly as it was a tiny cottage with narrow twisted staircase
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wish we had never bought a tempa…
Wish we had never bought a tempa mattress from them supposedly it was a cooling mattress. More like a oven mattress only had it 14 days refused to refund saying it subjective about the cooling claim would only give exchange for different mattress and credit for balance. If I could give them zero rating I would avoid them like the plugue.
28 May 2026
Reply from Dreams - Ashford
Good Morning Iain
Thank you for your time in leaving your review. I am very sorry to hear, that you are not finding your Tempur mattress suitable for your needs. As the issue is a comfort issue and is subjective, we would only be able to offer to change the mattress under our comfort exchange policy I’m afraid.
Kind Regards
Nick
Dream purchase
In store person knew their trade which made purchasing the right bed a Dream
Now every night is a Dream
19 June 2026
Good quality product and service
Good quality product and service, from order to delivery.
7 June 2026
Good experience overall
The staff at Ashford were helpful and gave us time to consider the options. Mattress very good and comfortable. Delivery staff also helpful.
4 May 2026
Ottoman bed
Very good service was delivered when said it would sales staff were excellent and delivery crew also very friendly and helpful ,would recommend definitely
29 May 2026
Amazing sleep since having the new bed choice…
Amazing sleep since having the choice of high or low on the top half and also the bottom half
5 May 2026
Absolutely Fab
Great bed and mattress. Everything went as smoothly from purchasing to delivery. Absolutely fab
1 May 2026
Delivery on time.Friendly guys.
Delivery on time.Friendly guys.
Mattress very firm and comfortable.
30 March 2026
Extremely helpful staff with…
Extremely helpful staff with sophisticated technical equipment. Went out of their way to explain options available.
6 March 2026
Would recommend Ashford store
Friendly helpful staff....Quick delivery (depends on bed, size and mattress) Free delivery to door which is £79 at Bensons for beds!!!
11 February 2026
Sleigh TV bed with surround sound
The Ashford branch were very knowledgeable about the product. I opted for the team to build it, and they were efficient. They didn’t test the sound system though, which took a while to get connected. The product is sturdy but there’s a random large ‘hole’ on one side of the bed, which I’m told is usual, could have done with a cover on it, even if it was Velcro fitted, especially for the price!
13 February 2026
First class experience from start to finish
Dreams have been wonderful from choosing the bed on 27th December to those very kind gentlemen who delivered the bed in 6th February.
The bed is extremely comfortable and I love it!
Thank you Dreams
27 December 2025
My wife and I were treated very well at…
My wife and I were treated very well at the shop Gary was really lovely, everything arrived on the time specified the chaps that came to deliver and install were very good and the bed itself is as advertised it is spot on we are so pleased with the product and the service from Dreams I would only recommend them agin.
30 January 2026
Our experience from showroom to the new…
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the bed put together and our old bed & mattress recycled. We were kept fully informed about the delivery date. On delivery day the guys were great, they put the bed together, were friendly, wore shoe coverings, showed us how it all worked.
18 January 2026
Very pleased
Welcoming, informative and non- pressurising staff. Made buying a new mattress stress free
10 January 2026
Unprompted review
Really comfortable.
Really comfortable.
Delivered within a week.
Good service from delivery men.
16 December 2025
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