Dreams - Ashford Reviews 

207
TrustScore 4.5 out of 5

4.7

Unit 2B Barrey Road, TN24 0SG Ashford, GB


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Rated 5 out of 5 stars

I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more

Rated 5 out of 5 stars

We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more

Rated 5 out of 5 stars

Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more

Rated 5 out of 5 stars

Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #82 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom

  • 01233534249

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

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4.7

All reviews

(207)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Store staff were excellent at taking us through the sleep assessment and use of the machine and then giving us all the options that were suitable to our specific back/health issues and all price ranges. I really appreciated the time staff took with us. I've been using the mattress and side sleeper pillows for over a month now - fantastic night's sleep all round, incredibly comfy and would definitely recommend Dreams to family and friends.

3 December 2022
Rated 5 out of 5 stars

Great service

Went to the store to look at the beds. Very helpful staff. Quick and great delivery. The two delivery guys were great. Very helpful.
Had a bad experience with another bad company, so I was relieved with Dreams, they were fantastic.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with the product!

Very happy with the product!! Very impressed with delivery service and their knowledge of the product. Gave me such simple and effective advice that was a massive help!! A+++

27 September 2022
Unprompted review
Rated 5 out of 5 stars

nothing beats trying out mattresses

nothing beats trying out mattresses. The mattress compatibility equipment was quick and well worth it. If you get poor sleep your whole life is affected! It was well worth the experience. It was fun too. The sales representative was informative but not pushy

10 September 2022
Unprompted review
Rated 5 out of 5 stars

We came to dreams because of an awful…

We came to dreams because of an awful experience with Bensons for Beds. The staff were amazing and we sorted a bed and mattress with ease! We also used the dream machine! They offered next week delivery which was amazing!

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Perfect solution

I was looking for a new mattress after having major surgery but discovered that's Dreams did not sell the particular make that I was looking for. However they were exceptionally helpful in finding one just as good. Witherspoon help of the bed tester machine we found the perfect solution

20 August 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Really friendly and helpful staff. Salesman had great product knowledge, friendly attitude and just really helpful. We used the sleepmatch machine which came up with a mattress we were thinking of purchasing anyway, tried out different ones from the range and made our selection. We are really looking forward to our new mattress being delivered and hopefully a lot more comfortable sleep!

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Julie was very helpful in guiding me…

Julie was very helpful in guiding me through my options resulting in the right bed & mattress for my needs. Delivery date was agreed and was advised the day to delivery of my time slot which they didn't disappoint with. Old bed taken and new assembled, now have perfect nights sleep, thank you.

12 August 2022
Unprompted review
Rated 4 out of 5 stars

Staff very helpful and knowledgable

Staff, Jon in particular, very helpful and knowledgable in explaining different types of mattress for different sleep postures. In addition they had no problem with the length of time we took just lying down and testing several mattresses over 2 days before we made our choice.

30 July 2022
Unprompted review
Rated 5 out of 5 stars

Nice bed and mattress

Nice bed and mattress, very comfortable. The storage is very useful and works well. It feels good quality. Happy with our purchase

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, friendly without being too invasive. Good knowledge and approachable for advice. Good value and fast delivery as well 👍

3 July 2022
Unprompted review
Rated 5 out of 5 stars

Dreams Store Ashford

Dreams Store Ashford
A really good shopping experience and served by a lovely guy who was very knowledgeable and patient. He ensured we got all the facts to make an informed purchase. Pleased we bought the extended insurance cover for piece of mind.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Did exactly as promised.

Lots of choice, help to decide, straightforward delivery and comfortable bed - and got rid of the old one. May sound simple but plenty of bed stores just don't do customer service. See other reviews if you want to know which.

1 June 2022
Unprompted review

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