We were served by Louis in Ashford and he was very helpful but not pushy. He analysed exactly what we required from a mattress. He didn't pressure us to buy the most expensive one and once we had dec... See more
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See what reviewers are saying
We were offered coffee and the assistant took time to go through various options. The assistant was friendly and gave us various different options.
Great customer support in-store, via telephone. Very patient and friendly staff. However, delivery slots are too few, and Friday afternoon slots incurred a £30 charge, which I did not realise until... See more
Huge thanks to Gary for helping me and my husband choose our new bed. His customer service was excellent, friendly, and professional. He made what could have been an overwhelming process completely st... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.8
Excellent
224 reviews
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Great friendly efficient staff in…
Great friendly efficient staff in store, brilliant friendly delivery guys, put the bed together super quick
20 April 2023
Fabulous store assistants
Fabulous store assistants, very helpful and knowledgeable.
No sales pressure.
Really good experience.
Delivery on time.
Perfect
5 February 2023
Good personal service
12 April 2023
Helpful guidance given
Very informative member of staff when we purchased our new bed. Very helpful guidance and advice given.
27 February 2023
Absolutely brilliant experience …
The experience from start to finish from the welcome drink, the mattress finder, the knowledge, skill & friendliness of staff particularly Emma was outstanding. Can’t wait for our new bed to arrive. Took all the stress out of finding the very best bed for my husband and I :-)
21 March 2023
Unprompted review
Excellent personal service received…
Excellent personal service received from Emma at the Ashford, Kent, store, when she talked us through the process of updating our Tempur mattress. Nothing was too much trouble.
19 February 2023
Really happy sleeping well so far…
Really happy sleeping well so far pleased with our new bed
Made a great choice many thanks
16 March 2023
Very helpful
Very helpful. Not pushy just good advice and left you to try out different beds after explaining their different qualities and suitability to your requirements.
27 February 2023
Excellent service in store helping us…
Excellent service in store helping us to choose the right bed. The new bed was delivered as agreed, assembled and all the packaging removed. The delivery team were very helpful.
16 February 2023
A lovely firm mattress
A lovely firm mattress. Has taken about 2weeks to become really comfy
24 February 2023
Excellent service
24 February 2023
Very knowledgeable sales person very…
Very knowledgeable sales person very attentive and not pushy.i tried lieing down machine that read what might best suit me mattress wise.genrally all round good customer service
3 February 2023
Great service matches products…
Great service matches products purchased.
Grandson loves his new bed set. He now loves going to bed to relax and chill. His brother is now the envious one!
11 February 2023
Very nice people bed Very comfee
21 January 2023
Super easy and satisfying buying experience
Good product, good assessment and very pleasant buying experience.
All good.
28 January 2023
Unprompted review
Excellent service
Excellent service . Very knowledgable staff and was even offered a hot drink what not to like .
Very happy with the mattress we bought too 😊😊😊
31 December 2022
Excellent service
Store staff were excellent at taking us through the sleep assessment and use of the machine and then giving us all the options that were suitable to our specific back/health issues and all price ranges. I really appreciated the time staff took with us. I've been using the mattress and side sleeper pillows for over a month now - fantastic night's sleep all round, incredibly comfy and would definitely recommend Dreams to family and friends.
3 December 2022
Excellent Sales Guy
2 January 2023
Unprompted review
Great service
Went to the store to look at the beds. Very helpful staff. Quick and great delivery. The two delivery guys were great. Very helpful.
Had a bad experience with another bad company, so I was relieved with Dreams, they were fantastic.
28 November 2022
Unprompted review
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