We were approached by a sales assistant on arrival at Dreams. He was helpful and informative, showing us different options as well as offers on different beds and mattresses. We didn’t feel pressured... See more
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We found Aaron exceptionally polite and cheerful and his knowledge of the products was very good and answered all our questions. We felt comfortable and not pressed. We would be pleased to rate him 10... See more
Met by sales person almost immediately, showed & demonstrated me what I was after with professionalism. Only issue is that the delivery time is a month away. Otherwise very happy with service.
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure t... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10a Cambridge Close Retail Park, HP20 1DG, Aylesbury, United Kingdom
- 01296794685
4.8
Excellent
285 reviews
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Good old fashioned service
Good customer service, informative about your products. Friendly staff at Aylesbury branch, prompt delivery . Happy to recommend.
14 October 2023
Great service from start to finish.
Great help in store, very informative and no hard sale.
The two delivery men were brilliant, polite, clean and very efficient at their job.
Overall I couldn’t fault the service, very impressed.
13 October 2023
It was quick and efficient
It was quick, we had the test, tried the mattresses that were suggested and made our choice. The mattress was delivered the following week and the old taken away and disposed o
ff
2 October 2023
Smooth Operator!
The sales team were helpful but there was no pressure selling. When I decided to order two weeks later I were was given a choice of delivery dates and information on what would happen on the day. The delivery team took away the old mattress and placed the new one on the bed carefully avoiding walls and paintwork! Very happy with my new mattress. Full marks to everyone.
9 September 2023
From the moment I walked into faultlessthe shop…
From the moment I walked into the shop to when the delivery guys drove away I cannot fault a single part of the experience. I will definitely recommend and use your business again
9 September 2023
Fabulous staff and great choice of beds
8 September 2023
Unprompted review
Shopping as it should be
Everything from start to finish was flawless. Website soo easy to use, ordering was quick and secure. Communication about date & time of delivery was superb and extremely accurate, delivery guys were great. All-round cannot praise Dreams enough, shopping as it should be. Will definitely be a returning customer.
7 September 2023
Can always trust dreams to deliver quality!
Super quick delivery and they put the bed together so quick! The bed itself is stunning and super happy with the service from start to finish - THANK YOU! Can always trust dreams to deliver in quality!
17 August 2023
I visited Dreams in Aylesbury
I visited Dreams in Aylesbury, first of all I was impressed by the cleanliness of the store and how friendly the staff are. John at the Aylesbury store helped me and offered me a drink which was a lovely touch!
John immediately made me feel comfortable, cracking a few jokes here and there which made me feel looked after. Asking about what I was after and knowing everything about the products I was looking at.
I didn’t at all feel like I was being pressured into buying something I didn’t need, he just wanted to make sure I got the best of what I was after.
Big thanks to John at Dreams!
14 August 2023
Unprompted review
Excellent
In store assistant very helpful. Bed delivered when said. Bed built quickly, shoe covers worn and all packaging removed. Shown how to raise ottoman part and made sure I was able to do this myself. Excellent service and love my new bed.
13 August 2023
Bed + mattress and accessories
Bed, mattress and accessories all delivered on time and of good quality. Very useful in-store advice.
12 August 2023
Another terrific experience at Dreams
The sales consultant, ZACH, was excellent - interested, thoughtful, well informed, no “hard sell”, rather a low key factual explanation of the different products available and the best options to consider in the light of our needs. We were delighted with our purchase, as with our previous visit a month ago when AARON was similarly superb in explaining the available options. Highly recommended.
11 August 2023
The staff member was informative and…
The staff member was informative and polite but not pushy, which made for a very straightforward purchase.
12 August 2023
On time very helpful and friendly
10 August 2023
They did a great job.
They came, they delivered, they constructed.
All went swimmingly well.
4 August 2023
John K was fantastic!!
John K was fantastic - knowledgeable and no pressure meant we were able to make an informed decision
22 July 2023
Unprompted review
Very efficient service
Very efficient service. New bed delivered and installed within 3 working days of ordering by an excellent 2 man team. Very polite and helpful, with a good sense of humour, and they resolved an issue regarding the recycling of an old single bed. Would recommend Dreams Beds to anyone based on the service we received from the Aylesbury Store.
17 July 2023
Unprompted review
Excellent staff at this Dreams
Excellent staff at this Dreams. Proactive and not over zealous when approaching, patient and professional.
13 July 2023
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