Dreams - Aylesbury Reviews 

We visited the Aylesbury store in 2022 as we needed a new mattress. We disturb each other during the night when we move so a mattress that comes as two single mattresses but with a topper was recommended. The mattresses would/could be zipped together, and we were told the topper would NOT have a gap (would come as one topper). However, when the mattress arrived, the topper was attached to each individual mattress and did have a gap. I don’t like to complain so we kept the mattress and hoped it would work. Over the two years (and not having slept properly since) I’ve thought about complaining but then didn’t but wish I had!. We have spent so much money trying to make this work for us. I’ve packed the gap with towels and a single quilt and even bought a topper but there’s still a dip in the mattress. So, in June this year I did highlight this to Dreams but because so much time has passed (my fault) they have dismissed the issue and are using the time lapse as an excuse not to help/rectify the issue. I would NEVER buy from Dreams again and I certainly would NOT recommend a mattress that comes in two halfs!! Order number 908A032635

My mattress was delivered within the specific time slot very speedily and the old one taken away. l was given advice on how to look after the mattress which was helpful.

Through the whole process to delivery of ordering the bed was amazing they have the nicest customer service and are really helpful when choosing the right bed for you. to the 2 men that delivered the bed yesterday they where so helpful when delivering the bed and where so lovely.

Helpful staff

Despite oversleeping and missing the call from the delivery team they delivered without any complaints and they where so understanding.They are a wonderful team.

Everything was great

Everybody involved with my purchase was great from start to finish. Brilliant

Good service from the store.
Delivery went smoothly. So pleased we paid for them to build and set up new bed and take away old one. Hassle free. Very happy.

The service i received when iwas purchasing my product was excellent and the delivery was so efficient and ontime

Very nice in shop. Helpful but no pressure on us. Free coffee too ! Lovely products delivered on time and very well packed

I've visited several times and found that John Elliot, the manager, has an exceptional understanding of our needs. He is proactive, approachable, and genuinely friendly, always making us feel at home with his warm hospitality, including offering teas and coffees. John quickly grasps our requirements and consistently provides the best solutions. Given our budget constraints for buy-to-let properties, he helps us find good quality furniture at reasonable prices, often from clearance items. I can't imagine shopping anywhere other than Dreams for beds, mattresses, and other items they sell!

John is very courteous and goes above and beyond, showing us a variety of items until we are satisfied with the right one. He is well-spoken and has excellent rapport with his team. There is mutual respect and a positive, friendly atmosphere, with everyone working cohesively together. The store has a welcoming ambiance, and you can be confident that you will find what you need at a reasonable price as soon as you step into the Aylesbury store.

Excellent in-store support and information.
Prompt and efficient delivery,

Great customer service and wonderful team at Aylesbury

My experience very good.

Great in store experience in choosing our new bed. Have only deducted a star due to the bed being much harder than it seemed in the store. Have had a few sleepless nights but hope I’ll get used to it.

Jo at aylesbury branch has been incredible couldn't recommend anymore he has been superb start to finish

Sales person was very good

Informative salesman, reliable delivery.