The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where ha... See more
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I thought I’d already written a review but JIC I didn’t…. Dreams staff were lovely Bed and Mattress lovely Delivery collection staff lovely Yes pricey to recycle old bed, and build new one but... See more
Great advisor, loved the body settings bed. Delivered as per instructions. Everything from buying to delivery went very smoothly.
Excellent salesman. No high pressure salesmanship. Tried out their new bed gizmo which suggests best beds to look at. Very interesting. Warm welcome, offer of a free drink, allowed to repeatedly tr... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, United Kingdom
- 01202025499
4.8
Excellent
265 reviews
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Excellent friendly service from knowledgeable staff
Staff were friendly and helpful without being pushy. Kieran was very knowledgeable and helped us confirm the products we wanted to purchase. Whilst we drank our tea he worked out the best value for us and explained additional services. We enjoyed our whole experience in the store.
7 November 2025
Unprompted review
Great service from Steve
Great service from Steve, good knowledge and good recommendations.
1 November 2025
Unprompted review
Good company to deal with
Easy purchase thanks to efficiency of shop staff.
Excellent delivery people.
25 October 2025
Excellent service
The help we received deciding on which mattress was
excellent and the new bed arrived exactly when the store told us.
The guys who assembled the bed were also extremely
efficient and professional.
19 September 2025
Efficient.
They were very quick and efficient. All the bed was assembled very neatly and all rubbish taken away by them. He then explained settings on the remotes and left. Very pleasant and efficient young men.
13 September 2025
Excellent company to buy a bed from…
Excellent company to buy a bed from First class service right through to delivery and installation.
18 August 2025
Our visit to the showroom was excellent…
Our visit to the showroom was excellent we had a very helpful assistant and as we had to come back the next day with my granddaughter we spoke with her again and chose the small double bed she recommended. Delivery was excellent Kieran and Jonathan were on time and put the bed and mattress together in no time and were very clean and tidy very good service
12 August 2025
Kieran at mallard road store…
Kieran at mallard road store Bournemouth was brilliant. Explain everything to me on my level and wasn’t pushy with anything. Bought a new bed, mattress, blanket box and duvet in the sales. Very knowledgable and understanding of my needs and the items in store.
I dreaded going shopping but left very happy with my purchases and would highly recommend to anyone.
3 August 2025
Unprompted review
Excellent from Order to Delivery
As I live in France, I ordered a mattress and cover over the phone for my brother, who is handicapped, I was helped by Sarah who was very kind and understanding helping me to chose the right mattress and at the right price! Plus arranging delivery date that matched best. I would also like to thank the Delivery guys who were very friendly and professional. I recommend Dreams, Mallard Road without any hesitation.
3 July 2025
Unprompted review
Bed Delivery
Hello,
Recently had a Lucia bedframe delivered.
The team of Steve and Mark were excellent.
Bed delivered in the time frame and assembly completed in less than an hour.
All packaging and old bed removed,very smooth operation.
Would recommend Dreams anytime.
28 May 2025
Unprompted review
Good deals and friendly staff
Very friendly staff made us feel at ease with choices left feeling very satisfied with our purchase highly recommend the guys at mallard road bournemouth site
28 May 2025
Unprompted review
Dreams at Mallard Park -Bournemouth
Dreams at Mallard Park -Bournemouth, where Sarah and James gave us the perfect retail experience. They showed both patience and expertise with customer care and the choice of mattress.
Both Sarah and James ensured that my wife and I got the perfect mattress using Sleepmatch the patented sensor that details what type of mattress your body needs.
At first I was a bit cynical but the Sleepmatch machine did exactly as assured and provided the perfect match for our sleep.
So thank you Dreams of Bournemouth and thank you Sarah and James.
Russ and Fran
5 May 2025
Unprompted review
'A DREAM!!'
Everything from the "Welcome" in store, to the "Goodbye" after delivery, was great.
No-one is perfect and there's always room for improvement.
If there were 6 stars, you'd have got 5.
24 April 2025
Very helpful staff
Very helpful staff. Delivered on time, assembled and is absolutely fine
18 April 2025
Every one was helpful sale went ahead…
Every one was helpful sale went ahead and l am happy with mattress
11 April 2025
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