Dreams - Bournemouth Reviews 

Every one was helpful sale went ahead and l am happy with mattress

Great experience in the Bournemouth store. Very helpful staff

Easy to deal with, great customer care, not rushed into making a purchase. Would recommend this store

The salesman, was very helpful, listened to all we asked for. He has a good product knowledge, and pointed us in the right direction. We are very pleased with our new bed. The men who brought and assembled it were very quick, no mess at all. So we would recommend Dreams with no hesitation.

Brilliant staff. Delivered on time.
Thank you.

Staff were friendly knowledgeable and helpful

Attentive staff, friendly, informative and hassle free service.

Very helpful sales person, he gave us good advice. Delivery team arrived on the day in question and within the advised timescale. Still not set up the bed as the new bedroom carpet is being fitted next Thursday.
I am sure it will be all good.

Really helpful staff in store and on delivery

We received a lot of help, advice & support when buying our new mattress.
Delivery was prompt, and the drivers were very helpful & professional. They respected our property & were courteous & friendly.

Excellent service in the store great communication through our the delivery aswell

Would highly recommend

The staff in the shop at castle point were extremely friendly and helpful
The bed was delivered but although the staff were polite I was extremely disappointed that they would only put the item inside the front door

Excellent service , Kieran Betts was very professional and helpful. Delivery & assembly was great. We chose our mattress after using Sleepmatch in store and it is perfect for us.

Very friendly helpful service. It was really helpful to have the sleep match to reassure us that we were purchasing the right mattress for our needs.

Visited the Bournemouth store and was met by Kieran he was kind, professional and really friendly. He wasn’t pushy and helped us massively with finding the right mattress & bed for our room. 100% recommend him and the store!

Thanks Kieran x

Great service from Dreams, friendly and knowledgeable but not pushy staff, computer-based sleep analysis, and a good selection of mattresses. We bought one, along with pillows, and are sleeping well!

Very helpful and professional, we were greeted as we entered the store, offered a coffee and then experienced the Sleepmatch technology to assess our preferred mattress type. With the results from the Sleepmatch we were guided around the store to try the preferred mattress types, a great shopping experience.

We ordered our bed in November, we opted to have our old bed taken away when the new one came, but chose self assembly. Unfortunately we had to wait 4 weeks for the bed we chose (arrived 23rd Dec), was not told fee for delivery and taking our old bed away was £95, although I was shown a breakdown of the costs - I just didn’t clock, and wasn’t told verbally. I thought considering I was spending almost £3 grand on a bed and pillows and waiting 4 weeks, £100 was steep for delivery and disposal of our bed. Other than that happy with everything else. Delivery guys were great - although didn’t arrive in a ‘dreams’ lorry, was a tatty old thing!

The guys that came to repair the bed were excellent. Very polite and very helpful. Excellent service.