Fantastic services. We were attended by Rob at Cribbs Causeway outlet. He led us for analyse machine, test out each mattress and listen to us.
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Rod was welcoming and friendly. He listened and made recommendations helping us find the product we needed. He then went through the ordering process and it was all very quick.
Delivery on time & taken to room. We put the bed together which was easyEXCEPT for connecting the divan bases - the plastic u clips seemed flimsy (why not metal?) & the book illustration as to whe... See more
I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different ma... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1B Centaurus Retail Park, BS34 5TS, Bristol, United Kingdom
- 01172447320
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Good service from Dreams.
We purchased a bed and mattress from Dreams at the beginning of January. The staff member who served us was helpful, polite and not pushy. So far so good. The bed is comfortable and the delivery men that delivered to us three weeks later were helpful taking the old ones away and assembling the new quickly for us.
Brilliant. From the very minute we walked into…
From the very minute we walked into dreams, everyone one was really nice, and helpful. We're offered a go on a clever bed that told me what I needed. Tried out quite a few beds. Said I had a budget. And the gentleman found only the ones I could afford. We were even ofter a drink of tea or coffee. Very relaxed and very helpful. Were recommended extras, like pillows, over cover and the like. But not pushed into buying them.
Even the gentlemen that delivered the bed, wore over shoes cover and were very friendly and helpful.
Brilliant overall
Brilliant overall.
We spent quite a while in store trying many different options, the lady who served us at Cribbs Causeway was very patient and friendly.
We ended up buying a mattress and ottoman bed.
We did wait about 3.5 weeks for delivery but it was totally worth it. The new bed is a literal Dream.
Delivery and we paid for the old bed to be taken away and the new one put together. The guys doing it were great and quick.
Very personable service
Very personable service, excellent product knowledge with a gentle approach to helping us decide our best option. All aspects of our purchase were very well executed and so far we are delighted with our purchase.
Excellent service
Second purchase of a mattress from Dreams, always find them helpful and knowledgeable
They helped the customers and help us…
They helped the customers and help us to find the right mattress for us
you really helped my grandson with his…
you really helped my grandson with his new bed and he is really [pleased .
Very efficient and courteous shop…
Very efficient and courteous shop staff. Prompt and timely delivery and delivery staff negotiated a very tight space to put the mattress on the bed.
Everything was and is perfect
Sleepmatch was fun, service was awesome
Extremely satisfied with the service we received at Cribbs Causeway Dreams depot. Salesman was brilliant and made the process fun and easy. Would highly recommend.
Brilliant experience overall
Brilliant experience overall
We were greeted by James who was very interested to understand our needs. He later explained us the different types of mattresses, and after trying the electronic matress "Sleep Match", which analysed our body types, he suggested several options. We then tried them all, with no pressure or rush, and decided on one according to our budget. James was very kind and offered a couple of discounts that were available at the moment (Black Friday). Delivery was as scheduled; the delivery team was very professional. Highly recommended to start by this shop when looking for a matress; we may come back to get some pillows.
My Slice of Heaven!
After years of poor sleeping, I treated myself to a new Dreams mattress. The whole experience - from first visiting the store, to having the mattress delivered, was the best shopping experiences I've had in years. It wasn't cheap, but I firmly believe you get the mattress you pay for.
Very helpful assistant in the shop
Rod provided a great service
Rod provided a great service, and I was able to purchase everything I was looking for. I have always found this branch of Dreams a really welcoming branch, with staff who know their products, a great shopping experience, why go one line.
Great service
Roderick suggested the sleep assessment which helped narrow down a selection of mattresses for us. The purchase process was easy and delivery within 4 weeks. Great to know we have a 100 day trial period if we need it.
We had read a lot on line went in thinking we had an idea - we knew nothing. Needed their advice to make an informed choice
The assistant was so kind helpful and informative
I had tried to read for myself but there’s nothing like being told by an expert and he was an expert
And I was awkward
I wanted something that was good against allergies in particular and for recovery after sports
And an ottoman bed
V v happy with our purchases
It looks great and is so comfy
Excellent customer service
We have just bought a new mattress from the Cribbs store. The team were very helpful and guided us through the various choices available. We were given plenty of time to decide and the computer simulation was useful in offering suggestions. The mattress was delivered on time and the delivery team were friendly and carried it to the bedroom and took the old one away very efficiently. A great experience.
Superb matress
Superb matress, great service in store, great delivery too, delivered on the date and at the time they said.
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