Dreams - Bromley Reviews 

Lovely sales assistant Mackenzie
Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams

I bought a mattress from Dreams around 18 months ago for over £3,000. When purchasing it, I specifically asked the salesman whether the mattress would dip over time. I was repeatedly reassured that it wouldn’t.
I was also told that the mattress didn’t need turning over, only rotating every four to six weeks. Unlike our old one that lasted 10 years that you cold turn. I was encouraged to take out the additional insurance and was specifically told that if the mattress did develop a dip, I would be covered and could make a claim.
Fast forward just 18 months and guess what ? the mattress is dipping very badly.
I contacted the insurance company, after initially trying to dismiss the issue through the first enquiry, they eventually arranged for someone to inspect the mattress. Their inspector’s conclusion was that the dip was apparently within the manufacturer’s tolerance, meaning I had no claim. (Made up) IMO!
I am now being told that the very obvious dipping isn’t covered.
What makes this even more frustrating is that Dreams effectively says it’s the insurance company’s responsibility, while the insurance company says it’s nothing to do with them and that the salesman shouldn’t have told me that I would be covered if the mattress dipped.
I am now left with a mattress that is already badly dipping and is potentially going to become unusable,
I genuinely feel that I was mis-lead and mis-sold the warranty/insurance, based on what I was told at the point of sale. If I had been told that significant dipping could be considered within “tolerance” and therefore not covered, I certainly wouldn’t have taken the warranty. When you’re spending this sort of money on a mattress, you expect it to last a lot longer than 18 months old. Already badly dipping. Warranty effectively worthless!
DONT BUY THE INSURANCE!

Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was selling any extra inappropriate products. I was very impressed.

The knowledge and assistance was brilliant

Good experience with the sales staff in the local showroom - not pushy, but provided good information.
Short delivery date.
Friendly guys who delivered the bed.
Fairly easy for two strong people to erect the bed using the guidance sheet which was provided.

The bed is neat, comfortable and practicable; I have slept much better then formerly!

The service from the store to my flat was excellent.

Great staff, great product

It was quick and easy to decide and the delivery was excellent

I visited Bromley branch initially for a quote.
I was greeted by Hamish and Jack. I was so well looked after, that I placed order for a bed and Mattress.
The bed came today, just a few minutes later than the dedicated slot.
The delivery men were also very nice and efficient.
Overall I am extremely impressed and will highly recommend Dreams to friends and family.
Hamish and Jack deserve a special mention. They were both very helpful, knowledgeable and very friendly.

Everything went well from coming into the shop to ordering and delivery

Helpfulness to choose the correct
mattress.
I am very pleased with mattress it is very comfortable.

Knowledgeable, friendly and helpful staff. Good range of mattresses to choose from. Everything explained clearly.

What the showroom did well was listen to my needs and didn't pressure me into a fast decision, they informed me well on things I needed to know and presented me enough options for an informed choice but not be too overwhelming in my opinion I believe his to (4).

Good, polite and helpful service.

The mattress I chose was super comfortable, delivery was on time and the delivery guys were super nice, helpful and thoughtful by wear foot bags before stepping into the house, unpacking and putting the mattress on the bed and even grabbing the rubbish for me. Best delivery experience ever

I bought the bed in your Bromley shop. From the beginning, it was great service and delivery was great too. Thank you so much.

Definitely the young man that served us. I was just browsing and was not intending to buy that day. Mackenzie was professional, informative and made it a fun experience. I went away to think about it and when I returned Mackenzie was busy and I could have been served by others however I was adamant that he got my sale.

I love my bed , mattress, pillows