Lovely sales assistant Mackenzie Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams
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Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was se... See more
Excellent service from Sidi at Dreams Bromley. He took a real interest in our situation and provided sound advice and after sales service. He made it clear from the start that we had to come to the ri... See more
We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy proc... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
44 High Street, BR1 1EA, Bromley, United Kingdom
- 02038904134
4.8
Excellent
219 reviews
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Joe took time to explain all our…
Joe took time to explain all our questions. He was very well informed and enabled us to make the right choice for us. Delivery was on time which is always good.
30 January 2026
My experience with Dreams when ordering…
My experience with Dreams when ordering my new bed was like a breath of fresh air. A company with friendly, intelligent staff both in store and on the phone. Everything went according to plan from ordering the bed at Dreams in Bromley to the delivery. My new bed and mattress are so comfortable too, of course.
12 December 2025
Perfect
Everything from purchase to delivery to fitting was carried out as expected. No hidden surprises or changes to timescale. Constantly informed throughout, and the fitters did a brilliant job. The bed is so comfortable too.
4 January 2026
Good service start to finish
Fantastic customer service delivery was smooth all went well!!.
4 January 2026
Good value 👏
Delivery was on time and we were kept updated. We put the bed together ourselves which was fine, easier with 2 people. My son is very pleased
8 December 2025
Great experience great service with a…
Great experience great service with a smile,offered a drink made very comfortable
20 December 2025
Nothing too much trouble
Very polite attentive and helpful. Not pushy at all
1 November 2025
Unprompted review
Fantastic service from the store manager!
Fantastic service from the store manager at Bromley. So professional, polite, and knowledgable!
19 October 2025
From sale to delivery.
The young salesman was excellent guiding us through the product range and giving us sound advice on which products best suited our requirements. The delivery went smoothly and we are really pleased with our new mattress. It is firm (to our taste) and cool to sleep in.
18 October 2025
Knowledgeable and helpful staff
11 October 2025
👍🏻👍🏻👍🏻👍🏻
Excellent experience purchasing our bed frame and mattress through Cameron, who was very knowledgeable and helpful in showing us all the options suited to our preferences. Delivery, assembly, and disposal were handled efficiently by Rob and Phil — they were professional, friendly, and made the whole process seamless. Highly recommend!
15 September 2025
Bed is very comfortable
Bed is very comfortable. Quick put together of bed cleared all mess.
5 October 2025
Jason was extremely helpful but not…
Jason was extremely helpful but not pushy with the sale
3 October 2025
Best mattress we have ever had
From buying this from the shop ,the person who helped us choose this mattress although very expensive was fantastic very informative and very polite made it very easy,and delivered on time.
Trust me you get what you pay for, remarkably comfortable
14 September 2025
Good service with very helpful staff
Good service with very helpful staff. I basically knew what mattress I wanted but they helped me make my final decision. Although I said that an afternoon delivery would be better, I got the 8.30 am slot which wasn’t what I expected. The selection of bed base was limited due to the fact that I wanted a single ottoman base and Tempur had stopped supplying them for the time being. That’s not Dreams fault and they did their best to help me choose the right one. Very happy with the bed, especially the deal that they gave me.
28 July 2025
1 small double bed and mattress,and one double mattress
lsabella,the assistant was very helpful to us and helped us choose suitable mattress for our needs.The delivery men were very polite and efficent and put the bed together,showed us how to operate the ottoman storage under the bed storage.Old bed and mattreses and packageing taken away .Very satisfied on all accounts.
12 August 2025
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