We had no idea what mattress we needed for our son’s bed. Nirali helped us choose the right mattress. I was particularly impressed by her approach, where she wanted to make sure we had exactly the bes... See more
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Review summary
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First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more
We came to the store looking for a new mattress and pillows. Marife was lovely and took the time to understand our needs and recommended the Therapur range. The cooling technology has made a real diff... See more
Company details
- #23 of 114 best companies in Bed shop
- #9 of 85 best companies in Bedding Shop
- #37 of 225 best companies in Bedroom furniture shop
- #16 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.8
Excellent
113k reviews
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One satisfied customer
We had an excellent experience regarding the staff in our local Dreams who were informative and so helpful.The bed and mattress were delivered on time . The gentleman who delivered the bed was friendly and helpful . Will go to Dreams when we need any more beds .
5 July 2026
Absolutely love my tempur mattress
Absolutely love my tempur mattress and could not have been treat better by dreams, the only comment would be unless you pay for the service they just bring it into the hallway and it is a very heavy mattress, we live in a bungalow and would of thought it would be good customer service to just take it to the room it was going ( this is not a cheap mattress)
4 July 2026
Staff made you feel very welcome
Staff made you feel very welcome. Tried several mattresses and there was no pressure to buy. Delivery was good and the took the old msttress away.
15 November 2025
Everything was easy and simple
Everything was easy and simple, all staff where helpful, and the two gentlemen delivering the mattress went over and above to help get it where it needed to be.
Great service.
5 July 2026
Our new Tempur Mattress
Having tried out our mattress of choice in the Shop, we have found it delivers everything we were expecting. Mattress moulds to you body and remains cool, even in this heat.
Excellent delivery and product knowledge and staff were a credit to Dreams!
4 July 2026
The staff are nice
26 June 2026
Dreams Tempur Mattress
Gentlemen who served us was the manager and his assistant, were fabulous fairplay. We told them what we wanted and they gave us the best advice. Really helpful. Would defunct recommend.
16 June 2026
Sofa bed unsuitable
Sofa bed does not fold flat. Customer service inaccessible.
18 June 2026
Unprompted review
Highly recommend the store in Croydon
Highly recommend the store in Croydon. Diane was brilliant and helpful in helping us choose the right mattress. She gave us time to decide and we even were offered a coffee!
6 July 2026
Unprompted review
Great
Great, salesman, not pushy at all, well informed and friendly. The delivery guys were also great, set the bed up, quickly and took all the rubbish, great experience.
5 July 2026
Delivery was on time the delivery men…
Delivery was on time the delivery men were so helpful and had respect for my home by wearing protective footwear and so pleased with my new bed
5 July 2026
Can't recommend enough
Can't recommend enough. Nothing was too much trouble. Very good customer service. The mattress itself is a beast, built like a tank, but very comfy. Would definitely buy again.
5 July 2026
The order for a new mattress went…
The order for a new mattress went through without any issues. I was given regular updates and reminders prior to delivery. Delivery was on my requested day and time slot. The delivery guys, Walter and Waqar were friendly and efficient, installing the new mattress and removing the old one. I can't pick a fault with any part of the process. And I love my new Pro Air Plus Smartcool mattress.
23 June 2026
Jazz @ Wednesbury was fantastic
Jazz @ Wednesbury was fantastic, very helpful and knowledgeable 10/10 all round
4 July 2026
Great customer service & choice of mattresses
Your salesman was informative & did not overwhelm us with the choice that was in your Stockport store.
He showed us a range of prices & explained fully each mattress & what it was beneficial for.
5 July 2026
Absolutely brilliant.Best sleep I've…
Absolutely brilliant.Best sleep I've had in years.Having to fight off my dog as the cooling mattress in this heat is lush!
5 July 2026
From ordering and receiving
From ordering and receiving , was made so easy..delivery was spot on 👍the 2 chaps were so nice and helpful
6 July 2026
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