not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... See more
Company replied
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See what reviewers are saying
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... See more
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... See more
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
376 Clapham Road, SW9 9AR, Clapham, United Kingdom
- 02076 270670
4.5
Excellent
158 reviews
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The sales rep was highly knowledgeable…
The sales rep was highly knowledgeable and helpful.
The delivery guys were great too.
22 November 2025
Great mattress and very good also the…
Great mattress and very good also the lady who helped me to find it .
21 November 2025
Good choices of mattresses
Welcome service and prices are good. Plenty of mattresses to choose from but delivery time is quite long
31 October 2025
Phil at Clapham branch is ace!
Phil at the Clapham branch was excellent - calm, knowledgeable and efficient. We love our new bed!
21 September 2025
I am enjoying my new mattress I feel…
I am enjoying my new mattress I feel really comfortable now the gentleman was very friendly where he came to deliver my mattress
13 September 2025
My Dreams sofa bed is really…
My Dreams sofa bed is really comfortable and their is enough space for two people. Love it.
31 August 2025
Shopping at Dreams is a good experience
Helpful friendly staff and good choice of merchandise made the experience of shopping easy.
26 July 2025
Excellent service
The store advisor was responsive to my health needs regarding comfort and stability of bed and sourced appropriate mattress and bed base for me
Delivery team very prompt and efficient offering advice on mattress care
25 July 2025
Good staff the way they explain abou…
Good staff the way they explain abou the matters it easy to understand they treat like family am happy with great service!
9 May 2025
Well worth it!
Doing most of my shopping online, I almost brought a mattress online and I’m very glad I didn’t. I went to the Clapham store and Philip was extremely helpful in finding me my ideal mattress. I went on the machine they had in store which does a body scan to recommend best matches, and afterwards Philip recommended some to test out and I ended up choosing one which I wouldn’t have thought to try. I had to wait a couple of weeks for delivery but it was well worth it! The delivery was to my room upstairs which helped a lot. The mattress is extremely comfortable and I’m very happy with it. Definitely recommend them for mattress purchases.
26 April 2025
I bought small double bed with mattress…
I bought small double bed with mattress I’m so happy nice quality. .
25 April 2025
A matter of people
Quality: very good
Price: competitive if you keep track of the offers
What make the real difference was the persons who helped us in the shop (clapham, London), specially Jordon
21 April 2025
Great mattress.Deliverd in time by two…
Great mattress.Deliverd in time by two very nice and helpful men.
30 March 2025
Good
Good afternoon,the lady that service me from your store in Clapham was very helpful to me.I can recommend her for the good service. Thank
15 March 2025
Ola the manager was very professional…
Ola the manager was very professional and help with my purchase making it very easy process. I will recommend Dreams Clapham for anybody looking for a bed .Good Service.
8 February 2025
I like the fact that they provide a…
I like the fact that they provide a service that is suitable for you.
1 March 2025
May use AI-assist with repliesRead more
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not happy with attitude of guys…
not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing dreams told nothing they could do done as a courtesy???. sorted it out via lambeth council who where very helpful, unlike dreams.
22 February 2025
Reply from Dreams - Clapham
Good afternoon Mrs Miles,
Thank you for taking the time to leave us your review and for speaking with me.
I am sorry to hear that the delivery crew did not exercise some discretion during your delivery. I have shared your feedback with the depot management team for internal review and address.
Following our conversation, I have sent you an email confirming what we discussed.
Many thanks,
Kishan
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