not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... See more
Company replied
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See what reviewers are saying
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... See more
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... See more
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
376 Clapham Road, SW9 9AR, Clapham, United Kingdom
- 02076 270670
4.5
Excellent
158 reviews
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l am very happy with every thing
l am very happy with every thing. from the first day l bought the bed the services l got to the delivery day. So thankyou.
2 June 2024
Good service
26 May 2024
May use AI-assist with repliesRead more
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Mattress purchased wasn’t the one that…
Mattress purchased wasn’t the one that was received.
The one that was received was in bad condition with stitches coming out, stains, and with a lump that doesn’t go down making it impossible to sleep in it.
Currently awaiting for a refund. Terrible experience, after waiting for the mattress for a period of five weeks.
15 May 2024
Reply from Dreams - Clapham
Good afternoon
I am sorry for the issues you have had with your mattress. I can confirm that we have arranged an inspection on this to verify any issue and will be in contact with you again once we have the outcome of the inspection.
Should you need any help or assistance in the interim, please do not hesitate to contact me.
Many thanks
Peter
Ask for Phillip!
I would highly recommend Phillip for anyone going to the clapham branch.
He immediately made us feel very welcome, but more importantly, he was very knowledgeable AND honest about the different mattresses we viewed, along with their own individual pros and cons for what we were looking for. In almost no time at all he helped us find the best Mattress we've ever had.
27 April 2024
Quick and on time.
21 April 2024
Brilliant service throughout…
Brilliant service throughout (especially Philip in the Clapham branch)
23 March 2024
Clapham Dreams,Their services from…
Clapham Dreams,Their services from start to finish was amazing.The staff were amazing specially Hannan she is very patient and helpful we really satisfied.
Thanks Clapham Dreams teams!!!
23 March 2024
Unprompted review
Bed side,Bed,Mattress,Pillow
Your furniture means your bed, your mattress, your pillows and the way you treat customers is very good as well as the delivery people they are good.
20 February 2024
Unprompted review
Clapham Dreams -great location
Ola and his colleagues were very helpful steering me to the best value based on my feedback of what I was looking for. Great price and very good firm Dream brand mattress.
17 March 2024
Excellent view assisted
I have a excellent view assisted in the shop, The lady was very helpful she even offer us a drink.
23 February 2024
Everything was great
Everything was great, Hana helped me and her colleagues. She was patience and informative. I came back the next day to buy, everything was easy and simple as I was looking to make a quick purchase. The bed is comfortable and I would use this branch of Dreams again. The delivery people were exceptional very friendly. Overall very happy with the experience and the bed seems good quality for the price and comfortable. Thanks!
29 February 2024
It is perfect Bed and very comfortable…
It is perfect Bed and very comfortable generally I am very happy so far.
25 February 2024
The mattress and bed frame material is on point 💥👌
The mattress is so comfy soft and comfortable I brought king size mattress 2019 (for myself)and now this year I brought for my son single mattress with frame and he loves it 💞💞💞
19 January 2024
Excellent customer service in store and…Dreams Clapham is brilliant
Excellent customer service in store and Philip in Clapham store wa s the sales person was excellent and knew his stuff- with out being pushy- sleep match mapping for a mattress such a great and quick idea- good prices too and delivery times- highly recommend !
6 January 2024
Unprompted review
Reply from Dreams - Clapham
Dear Helena
Thank you for your recent Trustpilot review. I am sorry you are not finding the mattress comfortable.
Dreams do offer a 100 night comfort guarantee whereby if you find a mattress unsuitable, you can reselect to an alternative of your choice. Please just let us know what you want to exchange to, and I will get this on order for you.
I look forward to hearing from you shortly.
Many thanks
Peter
tailored fit mattress
can choose the mattress suited for your body type, comfort level, and budget
19 November 2023
Unprompted review
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